The handling of notifications to customers when mass outages occur certainly needs to be addressed. The outage in Guildford and surrounds over the last 24 hours in particular.
@BMOUSA1@BMOUSA1 Our crews are responding to a burst water main that is affecting water supply to customers Guildford, Guildford West, Sefton, Woodpark, Chester Hill, Merrylands and Villawood. We apologise for any inconvenience and thank you for your patience.
@tuffstuff801 Our crews are responding to a burst water main that is affecting water supply to customers Guildford, Guildford West, Sefton, Woodpark, Chester Hill, Merrylands and Villawood. We will restore the supply as quickly as we can.
@BecauseImElle Hi Elle, Our crews are responding to a burst water main that is affecting water supply to customers Guildford, Guildford West, Sefton, Woodpark, Chester Hill, Merrylands and Villawood. We will restore the supply as quickly as we can.
@IllhanMoe Hi Moe, Sydney Water crews are responding to a burst watermain on Vulcan Road, Guildford. Network technicians are working to isolate the main and commence urgent repairs.
@IllhanMoe Properties across Guildford West, Greystanes, Sefton, Woodpark, Chester Hill, Merrylands, Merrylands West, Old Guildford South, Wentworthville, Yennora, Smithfield and Villawood are experiencing lower than normal water or no water pressure.
Properties in Guildford West, Greystanes, Sefton, Woodpark, Chester Hill, Merrylands, Merrylands West, Old Guildford South, Wentworthville, Yennora, Smithfield and Villawood are experiencing lower than normal water or no water pressure.
@Janelikestoread Hi Jane, Sydney Water crews are responding to a burst watermain on Vulcan Road, Guildford. Network technicians are working to isolate the main and commence urgent repairs.
@Janelikestoread Properties across Guildford West, Greystanes, Sefton, Woodpark, Chester Hill, Merrylands, Merrylands West, Old Guildford South, Wentworthville, Yennora, Smithfield and Villawood are experiencing lower than normal water or no water pressure.
@SydneyWaterNews At the risk of being pedantic it isn’t just Old Guildford. My street (Henry St) is in GUILDFORD and many, many residents have logged no water. It’s been 15hrs!
UPDATE: Burst water main on Vulcan Street, Guildford
5:00PM 17 June 2023
Sydney Water crews are onsite at a burst water main on Vulcan Street, Guildford.
Network technicians have isolated the break and water supply is returning to normal in Guildford and surrounding suburbs.
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@BMOUSA1@tatmspitw Our crews are responding to a burst water main that is affecting water supply to customers Guildford, Guildford West, Sefton, Woodpark, Chester Hill, Merrylands and Villawood. We apologise for any inconvenience and thank you for your patience.
Sydney Water crews are responding to a burst watermain at Guildford. Our crews are working around the clock to restore normal water supply as soon as possible. Due to the complexity of the break, repairs are ongoing. We apologise for the inconvenience to our customers.
@SydneyWaterNews 11.5 hrs without water, Guildford area. Your website doesn’t have Guildford listed as an outage. It’s been reported by numerous people
@CumberlandSyd Is there somewhere residents can access water if the Sydney Water outage continues and how will they be notified? They have not been sent SMS updates at all. @ChrisMinnsMP@AlboMP
@7NewsSydney The water returned briefly at a trickle for an hour or so and has now just gone off again now at 9.30pm in Guildford. Residents are confused and are losing trust in the Sydney Water notifications. Elderly and disabled residents facing 2nd winter night. Who is checking on them?