BitPay Support

Questions for @BitPay? The only way to engage our support team is via our help page at do not provide support via Twitter / X.

[BitPay Support @BitPaySupport]

@CatchingCrypto @BitPay Hello, as our agent suggested, we'd love to look into this more thoroughly with you via a support ticket so we can make this right. That way you can share more info and our response isn't limited to so few characters. Hope to hear from you via [email protected] soon.

[BitPay Support @BitPaySupport]

@SVedharaj Hello, thanks for reaching out. Please contact us at https://t.co/moXk5espSi for personalized assistance from official BitPay support.

[BitPay Support @BitPaySupport]

@lamontpeter68 @AnhDao63576095 Hello, crypto users should beware and only seek support from official support channels: https://t.co/moXk5eaOtI
Also, NEVER give anyone your 12 word phrase as that will give them access to the funds in your wallet.

[BitPay Support @BitPaySupport]

@lamontpeter68 @AshHoney687 Hello, crypto users should beware and only seek support from official support channels: https://t.co/moXk5espSi
Also, NEVER give anyone your 12 word phrase as that will give them access to the funds in your wallet.

[BitPay Support @BitPaySupport]

@lamontpeter68 @mpiel82 Hello, crypto users should beware and only seek support from official support channels: https://t.co/moXk5espSi
Also, NEVER give anyone your 12 word phrase as that will give them access to the funds in your wallet.

[BitPay Support @BitPaySupport]

@AshHoney687 Hello, sorry to hear you're having difficulty loading your BitPay Card. Please contact our support team directly via https://t.co/moXk5espSi for personalized assistance.

[BitPay Support @BitPaySupport]

@AnhDao63576095 Hello, thanks for your interest in BitPay. Please see this help article (https://t.co/kWsAJM7m9i) for more information.

[BitPay Support @BitPaySupport]

@mpiel82 Hi Mike, thanks for reaching out to us. I located your ticket and I've replied with some information about being a BitPay merchant as well as some questions for you so I can connect you to the right team member once you reply.

[BitPay Support @BitPaySupport]

@BarryDwyer Hello Barry, thanks for reaching out. I found your support request and have responded to your inquiry there. Please reply to my email (not this tweet) with transaction information in plain text so I can locate your payment.

[BitPay Support @BitPaySupport]

@Magi_Sleeping Hi, thanks for reaching out. Getting the BitPay Card is one way to easily convert your crypto to USD to spend, but you can also send your crypto from your wallet to another wallet of the same currency. If you need assistance with this, please contact us at https://t.co/moXk5espSi

[BitPay Support @BitPaySupport]

@AngelsService84 Hello Albert, thanks for contacting us. So we can collect more info about your app and wallet for troubleshooting purposes, please contact us at https://t.co/moXk5espSi and we will be happy to assist. Looking forward to getting you transacting again!

[BitPay Support @BitPaySupport]

@Agroman19 @BitPay Hello, thanks for reaching out. You can always check BitPay's status on our status page: https://t.co/3OEXZhOtDv for additional assistance please contact us via https://t.co/moXk5espSi

[BitPay Support @BitPaySupport]

@sercandrop Hello, thanks for reaching out. For in-depth questions and assistance please reach out to our support team directly at https://t.co/moXk5espSi for personalized assistance.

[BitPay Support @BitPaySupport]

@JohnVincente Hello John, for personalized assistance with this please reach out to us at https://t.co/moXk5espSi for personalized assistance.

[BitPay Support @BitPaySupport]

@aomgarYT Hi there, thanks for purchasing a gift card with BitPay! Please reach out to us at https://t.co/moXk5eaOtI for personalized (and private) assistance with this. Looking forward to getting you your gift card!

[BitPay Support @BitPaySupport]

@venatiodecorus Hello, thanks for your interest in the BitPay Card. Do you have enough funds in your wallet to cover any fees as well as the cost of the card? Could you be trying to use unconfirmed funds? Please reach out to us at https://t.co/moXk5espSi for personalized assistance.

[BitPay Support @BitPaySupport]

@Gr33nHatt3R Hello, thanks for using BitPay! Have you added to your ticket the issue with your latest top up? Please do if not. If you haven't received a reply on your ticket yet, please copy and paste the request ID in a reply here so I can find it for you.

[BitPay Support @BitPaySupport]

@Dr_Crypto14 Hello, thanks for using BitPay. For personalized assistance with a transaction please reach out to us at https://t.co/moXk5eaOtI with any additional details you have and we'll be happy to look into this for you.

[BitPay Support @BitPaySupport]

@JamieTimon Hello Jamie, sorry to hear you're having trouble with your ETH payment. Please reach out to us at [email protected] with additional information about your transaction (Invoice ID, Transaction ID, Wallet ID, etc) and our team will be happy to provide you personalized support.

[BitPay Support @BitPaySupport]

@shop_doge @BitPay Hello, thanks for reaching out and your interest in BitPay's payment processing services! So we can more thoroughly answer your question please reach out to us via https://t.co/moXk5eaOtI.