@SparkyAyaka Hi there, we are really sorry to hear about your experience so far. May I ask you to share the ticket number (BIT-#######) in the DMs, so I can check your case?
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Hi there! When I mentioned the DMs, I was referring to sending us an inquiry to this X account via DM to ensure the confidentiality and protection of personal information. It will not be necessary to reiterate the entire explanation.
Our complaints department will provide an explanation regarding how we can assist you shortly. This will be outlined in your complaint ticket.
@FX1000ren Hi there! Please review your complaint ticket and respond to the latest message from our colleague. I will ensure that they are informed of your case and will await your response.
@meantwobee Hi there, we are really sorry to hear about your experience so far. Could you please send us a private message so that we can assist you better?
@SekhNayon Hi there, we don't have any Telegram channels. You can contact our support team at [email protected] or send me a DM, and I'll assist you further.