@IWSXTR Hi there, we apologize for the inconvenience caused. Rest assured our team is working on your case and will get back to you in your ticket as soon as possible.
@SparkyAyaka Hi there, we are really sorry to hear about your experience so far. May I ask you to share the ticket number (BIT-#######) in the DMs, so I can check your case?
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Hi there! When I mentioned the DMs, I was referring to sending us an inquiry to this X account via DM to ensure the confidentiality and protection of personal information. It will not be necessary to reiterate the entire explanation.
Our complaints department will provide an explanation regarding how we can assist you shortly. This will be outlined in your complaint ticket.
@FX1000ren Hi there! Please review your complaint ticket and respond to the latest message from our colleague. I will ensure that they are informed of your case and will await your response.