I had been trying to register a company online for weeks on the Companies and Intellectual Property Office of Zimbabwe (CIPZ) website which is the official government registry responsible for registering companies. Every time I submitted my name search, the portal told me I had insufficient funds even though my wallet on the site was funded. I ended up topping it up again anyway, more than once, thinking that was the problem but it never went through.
Finally, I gave up on the website and went to their offices at Century House East on Nelson Mandela Avenue to do it in person.
I went inside aiming to get to the information desk but before I could a man in a green uniform came out of the name search room and ushered me into the name search room. He asked me if I wanted to register a company and I said yes. I also explained that I could not complete my application online and needed help submitting it physically.
The man in green then told me he could get my application processed within a day. He said it would cost me USD 150, cash.
I told him that was not the fee. The gazetted fee for a name search is USD 5 and registration of a private limited company is USD 60. He said that without the USD 150 my application would not be processed at all. He would not take my form, he would not take my ID, and he would not direct me to anyone who would. When I asked him what the payment was for he said “ndezvekubatsirana”. When I asked if I would get a receipt for the payment he laughed and said no.
I then asked him if I could just submit my application with the normal statutory fees without the extra “service” even if it meant the outcome would take longer. He said it was not possible and that if I did not want to pay the USD 150 I would have to use the website. Again, I told him the website was not functional. He took me back to the foyer and pointed at a notice detailing the steps on how to register a company on the web portal. We went back and forth again, this time within earshot of the man at the information desk.
I turned to the information desk and asked the man sitting there whether this was correct — whether USD 150 was really what I had to pay. The man at the desk confirmed it. He did not correct the figure, he did not tell me it was unofficial, and he did not tell me where to go instead. He confirmed the price as though it were normal.
So the two of them, one of them sitting at the public information desk, told me the same thing: pay USD 150 in cash or go home. I did not pay. I left. I went straight to ZACC and made a formal statement. ZACC informed me that their investigations could take some time and if I wanted to register my company in the meantime I should speak with the Chief Registrar and inform him of what had happened so that he could assist me properly.
I later got a meeting with the Deputy Chief Registrar. She told me four things:
- First, that the registry no longer takes any filings over the counter at all. Everything must be done on the portal. There is no physical option.
- Second, that the portal has technical problems. [She told me the insufficient funds error is actually caused by the Main Object field - if you type too much in the box where you describe your business, the submission fails, but the site tells you that you have no money instead. ]
-Third, that the man who demanded the 150 does not work for the registry at all. She told me he is a member of the Zimbabwe Prisons and Correctional Service, posted there as extra security. He has no authority to take applications, process anything, or handle payments.
- Fourth, The registry does not accept cash payments. Any payments are to be made by swipe or ecocash.
I wrote a full report to her office naming both men and asked that disciplinary action be pursued.
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Great initiative by #GreatmanMusic. RETWEET and help him reach as many people as possible!
You know what, my people? A retweet costs you nothing. And when you see somebody who is disabled, like Great Man, pushing this initiative, it should shame us who are able-bodied that we are not able to assist those who are disabled.
The least we can do is to RETWEET so that those who have the heart to help can actually support this cause.
So I ask you again, please RETWEET this initiative that Great Man, who is disabled, has started to assist people like him who are disabled.
It costs you nothing at all as a Zimbabwean or an African to simply RETWEET, or as any other nationality.