BlockFi Support

Official support handle for @BlockFi. We’re here to help from 9:00am - 5:00pm ET, M-F.

For account-specific support, contact us at:

[BlockFi Support @BlockFiSupport]

Please note: Messages to this account are no longer being monitored.

For updates related to BlockFi, please follow @BlockFi or check our website for the latest updates: https://t.co/dV17L3mJU2

[BlockFi Support @BlockFiSupport]

@jehodll We would be happy to help! Could you send us a DM?

[BlockFi Support @BlockFiSupport]

@ElectrikTwo We would be happy to look into this if you could send us a DM!

[BlockFi Support @BlockFiSupport]

@juswilvel We would be happy to help take a look if you could kindly send us a DM!

[BlockFi Support @BlockFiSupport]

Want to win a pair of #SockFis?

We’ll be picking 3 winners at random who complete a Client Satisfaction survey via email this month. Our Client Service team is happy to help with any issue or question you might have!

US Only. Terms & AMOE: https://t.co/tiOXgnB52M

[BlockFi Support @BlockFiSupport]

@HugeTymz_ We can't ask for personal info on social, so please submit a ticket at https://t.co/u63fejLXyu & our CS team would be happy to take a look. Feel free to DM us your ticket # so we can help expedite!

[BlockFi Support @BlockFiSupport]

@bocciaman Hi Abdallah, any ETH balance you held on BlockFi was unaffected. What was converted to GUSD and issued to clients was the ETHW tokens that resulted from Ethereum's transition to proof-of-stake on Sept 15. You can of course withdraw any GUSD you may have received to cold storage.

[BlockFi Support @BlockFiSupport]

@Jamie_ORourke Happy to help!

[BlockFi Support @BlockFiSupport]

@DerekKlatt3 Thanks for reaching out! You should have that GUSD in your account right now! If you don't see it in your account, send us a DM and we would be happy to help!

[BlockFi Support @BlockFiSupport]

[Status] Completed: The scheduled maintenance has been completed. https://t.co/Ain7MsMfnh

[BlockFi Support @BlockFiSupport]

[Status] Scheduled (Oct 17, 2022, 02:00 UTC): BlockFi will be under scheduled maintenance on Sunday, October 16th, from 10:00pm to 11:00pm ET. We anticipate this maintenance will impact platform operability on both web and mobile appl… https://t.co/zJ8x3PciYF

[BlockFi Support @BlockFiSupport]

[Status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. https://t.co/5tqPIA0imA

[BlockFi Support @BlockFiSupport]

Please leverage our status page for real-time updates on our platform: https://t.co/sb5hZFwxvN

[BlockFi Support @BlockFiSupport]

BlockFi will be under scheduled maintenance on Sunday, October 16, from 10:00pm to 11:00pm ET.

We anticipate this maintenance will impact platform operability on both web and mobile applications for a short period of time.

As always, your assets are safeguarded.

[BlockFi Support @BlockFiSupport]

@waifungsit Hi Y! We'd love to help. Since we can't ask for personal info on social, can you submit a ticket at https://t.co/UZh8hMsSak so our CS team can look into this further? Afterward, feel free to DM your ticket # to @BlockFiSupport so we can help expedite! Thanks!

[BlockFi Support @BlockFiSupport]

@JakePaulJr8 Hi Jake - thanks for flagging! We'll raise this with our team.

[BlockFi Support @BlockFiSupport]

BlockFi will be closed on Monday, October 10 in observance of Indigenous People’s Day — phone lines will be closed and email response will be slower than normal.

[BlockFi Support @BlockFiSupport]

@0xgalileo We truly apologize for any inconvenience this has caused and we are glad that everything is up & running now!

[BlockFi Support @BlockFiSupport]

[Status] Investigating: Our team is continuing to see some issues preventing clients from accessing and using their BlockFi credit card. We can confirm that all clients’ assets remain safeguarded, and the remainder of the BlockFi plat… https://t.co/cXWzazJ9Md