Bloom App Support

Status updates on @BloomAppSD features and services.

[Bloom App Support @BloomAppSupport]

Here to help you stay up-to-date on the Bloom app.

🟢 Service is online
⚠️ Service is experiencing delays
⛔ Service is offline
ℹ️ General updates
📣 Announcements

[Bloom @BloomAppSD]

We are listening to all the feedback and building Bloom for you, and we have created a Twitter support page to keep all of our members updated. Follow us on @BloomAppSupport for an up-to-date status of all our features and services and a sneak peek into planned upgrades.

[Bloom App Support @BloomAppSupport]

@mus3b_k Hi @mus3b_k. Sorry to see you're having problems logging in. This could be a number of reasons such as internet connectivity, incorrect password, etc. If you are still having problems could you please DM or email us on [email protected] so we can look into this?

[Bloom App Support @BloomAppSupport]

⚠️ Domestic payments will be temporarily unavailable from 12 am - 7 am (CAT) 29/7/2022 while EBS completes routine maintenance.

[Bloom App Support @BloomAppSupport]

@samaw_w Hi @samaw_w, we're sorry you're experiencing difficulties. Could you please DM or email us on [email protected] with the mobile number or email address that you registered with so we can look into this?

[Bloom App Support @BloomAppSupport]

ℹ️ Your Mastercard will be disabled on June 14. Any remaining balance will be moved to your USD account, and you’ll be able to:

• Hold it as USD until your Visa card is issued
• Exchange into SDG to send to another account or withdraw at the Export Development bank main branch

[Bloom App Support @BloomAppSupport]

Read our last email? Here's a reminder of the main updates:

ℹ️ Our Bloom members will each be issued a free virtual Visa card that will replace the Mastercard on the app.

[Bloom App Support @BloomAppSupport]

@khalidhamdi @BloomAppSD وعليكم السلام يا خالد،
رسلنا مرتين تاني لتغطية باقي اشتراكاتك الشهرية. ممتنين لاختيارك Bloom، وبنتمنى نكون في خدمتك قريب بكل خيارات شحن بطاقة الماستركارد وباقي خدمات التطبيق.

[Bloom App Support @BloomAppSupport]

@m0_sjj Hello!
The current status of our services is here: https://t.co/owaYs4BSQe

We have paused activating accounts currently, but we expect to resume onboarding members onto the app soon. You’ll be notified by email and SMS once your account is approved and activated.

[Bloom App Support @BloomAppSupport]

Bloom Service Update

🟢 Mastercard top-up via USD account
🟢 Online payments with Mastercard
🟢 USD account deposit
🟢 Receipt of payments from abroad

⚠️ Account registration
⚠️ SDG withdrawal
⚠️ SDG account deposit

⛔ Mastercard top-up via SDG account
⛔ Mastercard withdraw

[Bloom App Support @BloomAppSupport]

ℹ️ With Bloom, you're currently able to fund your account by depositing SDG or USD at an Export Development Bank branch. You can also use any existing balance on your Mastercard for online payments. The remaining services are temporarily offline.

[Bloom @BloomAppSD]

The latest version release is still undergoing final testing with the Sudan payment network and our partner bank is in the process of attaining final approvals to launch these features to our Bloom members.

[Bloom App Support @BloomAppSupport]

@MustafaIsmail22 @A7med0A بنعتذر ليك يا مصطفى، فريقنا شغال حالياً على حل المشكلة مع الجهات المختصة بالدفعيات الالكترونية. واكيد حنخطركم أول ما تتوفر الخدمة.

[Bloom App Support @BloomAppSupport]

@samaw_w @A7med0A We’ve investigated the issue, and our team is currently resolving it with the payment regulators. We’ll keep you updated with a tweet once it's solved.

[Bloom App Support @BloomAppSupport]

@A7med0A Hey Ahmed, we'll DM you to get more info about your Bloom account and help you sort this out.

[Bloom App Support @BloomAppSupport]

Bloom Service Update

🟢 Mastercard top-up via USD account
🟢 Online payments with Mastercard
🟢 USD account deposit
🟢 Receipt of payments from abroad

⚠️ Account registration
⚠️ SDG withdrawal
⚠️ SDG account deposit

⛔ Mastercard top-up via SDG account
⛔ Mastercard withdraw