BluSmart Support

Namastey!🙏🏽 This is the Official Twitter support channel of @BluSmartIndia. We're available 24/7 to help.

[BluSmart Support @BluSmartHelps]

@V3GA_007 @BluSmartIndia Dear User, Timely pickups are a cornerstone of our service; we sincerely apologize for the disruption it caused to your travel plans. We always strive to ensure punctuality, there are times when unforeseen circumstances like traffic or other challenges may lead to delays. 1/2

[BluSmart Support @BluSmartHelps]

@anmolabajaj Dear Anmol, Thank you for reaching out to us. We kindly request you to share your registered contact details via DM so we can promptly check the payment details and assist you accordingly. Thank you for your understanding and continued support. – Team BluSmart 💙

[BluSmart Support @BluSmartHelps]

@Swati2792 Hi Swati, we’re truly sorry to hear about your experience. Your safety and comfort are our top priorities, and this isn’t the service we stand for. Please DM us your registered contact details so we can investigate this further and take necessary action. Team BluSmart.

[BluSmart Support @BluSmartHelps]

@Ananya_Jha4 @BluSmartIndia @jagograhakjago @BangaloreMirror Dear Guest, Thank you for reaching out to us.
We kindly request that you share your registered contact details with us via DM so we can look into the issue and assist you further. We truly appreciate your patience and continued support. Team BluSmart

[BluSmart Support @BluSmartHelps]

@jagritchowdhary @BluSmartIndia Dear Jagrit, Thank you for sharing your concern. Kindly share your contact details via DM so our team can assist you further with the refund process. Team BluSmart.

[BluSmart Support @BluSmartHelps]

@Shahnaw70268183 Thank you for your patience and understanding.
–Team BluSmart 💙 2/2

[BluSmart Support @BluSmartHelps]

@Shahnaw70268183 Dear Driver Partner, We regret the inconvenience caused. We request you to please raise an RFS (Request for Support) from BluSmart Driver app. Additionally, if you haven’t received a call from our team yet, you may also reach out to your Hub Incharge for immediate assistance. 1/2

[BluSmart Support @BluSmartHelps]

@onymous_tweets @BluSmartIndia @BluSmartGoyal Dear Sir, We sincerely apologize for the inconvenience caused. Kindly share the registered contact number via Direct Message, and we will promptly check it on our end and assist you with payment details. Thank you for your understanding.– Team BluSmart

[BluSmart Support @BluSmartHelps]

@vishalsingh2527 @BluSmartIndia @JaagoGrahak We've also shared your feedback with our customer support team to ensure better assistance in the future. We truly value your feedback and are committed to making things right. Thank you for your support and understanding. – Team BluSmart 3/3

[BluSmart Support @BluSmartHelps]

@vishalsingh2527 @BluSmartIndia @JaagoGrahak Please know that we take such incidents very seriously. Although we strive to ensure punctuality in every ride, there can be rare instances where unforeseen factors or external circumstances lead to delays. That said, it's our responsibility to manage these better. 2/3

[BluSmart Support @BluSmartHelps]

@vishalsingh2527 @BluSmartIndia @JaagoGrahak Dear Vishal, We're truly sorry to hear about your experience. We regret the inconvenience caused. The delay in your pre-booked ride is absolutely not the experience we aim to deliver. Timely pickups are a core promise, and we understand the situation must have been for you. 1/3

[BluSmart Support @BluSmartHelps]

@Dikshasapra Hi Diksha, we’re really sorry to hear about your experience and the inconvenience caused. This is not the service standard we aim for at BluSmart. Our team will connect with you at the earliest to resolve your concern. Team BluSmart.

[BluSmart Support @BluSmartHelps]

@Ayechalbey @BluSmartIndia Hi Abhay, thank you for bringing this to our attention. We’re sorry to hear you haven’t been able to connect with our team. Please share your contact details via DM. We’ll make sure team reaches out to you at the earliest. Team BluSmart

[BluSmart Support @BluSmartHelps]

@PrateekG_UPSC Hi Prateek,thank you for your kind words about our services. We’re sorry to hear about the fare discrepancy you’ve experienced. To help us look into this further, please share your contact details via DM. Our team will connect with you shortly to resolve the issue. Team BluSmart.

[BluSmart Support @BluSmartHelps]

@satyammishra23 @BluSmartIndia depending on your bank’s processing time. We appreciate your patience and support. Team BluSmart 2/2

[BluSmart Support @BluSmartHelps]

@satyammishra23 @BluSmartIndia Dear Satyam, we're sorry to hear about the trouble. On checking, both amounts have already been auto-refunded to your source account due to a bank/payment gateway error, which also caused the ride to not confirm. The amount should reflect within 5-7 business days, 1/2

[BluSmart Support @BluSmartHelps]

@Raizada14 Dear Vishal, we’re sorry to hear that you’re facing issues with support. Please share your registered contact details with us via DM so we can check and assist you further. Team BluSmart.

[BluSmart Support @BluSmartHelps]

@sauravjoshi09 @BluSmartIndia Hi Saurav, we’re really sorry to hear about your experience. This isn’t the service we aim to provide. Please share your registered contact number with us via DM so we can look into this and assist you further. Team BluSmart

[BluSmart Support @BluSmartHelps]

@coachricha and to make amends for the inconvenience caused we’ve added a token of apology to your Blu Wallet as a gesture of our commitment to making things right. This can be used on your future rides with us. We appreciate your patience and continued support. Team BluSmart 2/2

[BluSmart Support @BluSmartHelps]

@coachricha Dear Richa, we're truly sorry for the inconvenience caused— that’s never the experience we want for our riders. As discussed over the call, the extra amount you paid has already been refunded, and additionally, as a gesture of our commitment to your satisfaction, 1/2