Bo Norman

[Bo Norman @BoNorman3]

@AmericanAir Maybe have them reach out to me, because I can assure you I will not be sending my bag in. I can send you receipts for a new bag, or you can overnight a loaner to my house until this one is fixed

[Bo Norman @BoNorman3]

@AmericanAir how did y'all manage this? Didn't even see it until I got to my hotel, but thanks for another ruined bag.

[Bo Norman @BoNorman3]

@AmericanAir Your repair/replacement policy is trash. I have a damaged bag. While I'm traveling. That needs repair. WHILE I'M TRAVELING. My options are 1)buy a new bag so I can travel, and send you the damaged bag, or 2)there is no option 2. I. AM. TRAVELING.

[Bo Norman @BoNorman3]

@AmericanAir Didn't see the damage until I got to the hotel. Already talked to central baggage. Pretty tired of having my bags damaged, having to come out of pocket to replace them, and then hope the airline gods rule in my favor. If you want to mail me a check to replace it, you can

[Bo Norman @BoNorman3]

@MSportznut @TheReal_Collins @ATLChopLife @MLB To be fair, it's really just a short term rental. I don't understand why Detroit didnt shop him around a little

[Bo Norman @BoNorman3]

@AmericanAir Instead of an endless stream of apologies to your customers (I've seen the reddit sub), how about doing something....anything...to make it right? Or,and stay with me here,STOP DELAYING EVERY FLIGHT. CLT is a hub. Bring a different plane out. Provide compensation. Anything at all

[Bo Norman @BoNorman3]

@AmericanAir i can't thank you guys enough for another trip successfully delayed. Not just 1, but BOTH of my flights today. Keep up the good work. I know that at some point you will successfully delay every flight I have in a calendar year, not just 75% of them

[Bo Norman @BoNorman3]

@AmericanAir this is pretty sweet. Hopefully you guys get it resolved before I have to come out of pocket. Again

[Bo Norman @BoNorman3]

@AmericanAir 3 hours and 2 minutes late because a plane was stuck at an international gate and then we didn't have a gate to pull in to. What you got?

[Bo Norman @BoNorman3]

@AmericanAir i mean, I've been on a lot of flights that were held at the gate for late arrivals, I've just never benefitted from it. I know I'm just one customer and I don't really matter to y'all, but I matter to my kids, and I'd like for one of my trips home to go as planned.

[Bo Norman @BoNorman3]

@AmericanAir I can rebook myself. What i can't do is make any of your flights take off and arrive on time

[Bo Norman @BoNorman3]

@AmericanAir Literally. Every. Flight. Luckily I had to rebook off of my SNA to DFW because that one is LATE late. Why? Why can't y'all do better?

[Bo Norman @BoNorman3]

@AmericanAir guys...seriously....is it really gonna be every flight?

[Bo Norman @BoNorman3]

@AmericanAir it's 2 a.m., my plane finally landed, @nationalcares is closed because of course they are, and you have left me stranded in a city I don't live in. Your "customer service" is a joke. This one is gonna go places

[Bo Norman @BoNorman3]

@AmericanAir I can't put in to words how infuriating this is. You owe everyone so much more than apologies. I was supposed to land at 5:52 PM. Rebooked into this abortion. Amazing how your airline is consistently late. All the time

[Bo Norman @BoNorman3]

@AmericanAir Stop patronizing and start resolving these issues. 2500 courtesy points is trash. You can keep them. Make it right. Period.

[Bo Norman @BoNorman3]

@AmericanAir Helpful service does matter. American Airlines does not have a helpful service channel.

[Bo Norman @BoNorman3]

@AmericanAir What's the policy when your delays cause lost work time? What's the policy when your delays take time from my family?

[Bo Norman @BoNorman3]

@AmericanAir What's the policy when delays caused by the airline result in being stranded at an airport in a new city at 1 am b3cause the rental car counter is closed and rebooking wasn't offered until it was too late?

[Bo Norman @BoNorman3]

@AmericanAir I've also got the advantage help desk email address. I'll hit them up too. Maybe there will some kind of resolution that involves you guys actually doing the right thing. Ridiculous