Bob Bop Perrano

[Bob Bop Perrano @BobPerrano]

@Affirm @JGo485 Dispute resolved! Praise where praise is due, I did not expect a response over the weekend.

It must have been the snarky tweet about the CEO’s shirt 😉

[Bob Bop Perrano @BobPerrano]

@Affirm Follow your own policies, follow Reg Z, follow Dodd-Frank, follow your state level regulations, and tell your CEO to get some wall art and put on a real shirt when he goes on TV.

[Bob Bop Perrano @BobPerrano]

@Affirm Another day, another “we’ve escalated this and we’ll follow up as soon as we can,” with no follow up. I do not understand what is so hard on your side of this, and you seem to have absolutely no explanation for it.

[Bob Bop Perrano @BobPerrano]

@Affirm I don’t care if the holdup is your own staff, or the bank, or the payment processor. It’s not my job to care. It’s your job to care! Literally it is your legal obligation to resolve this quickly and you are blatantly, in writing, failing to meet that.

[Bob Bop Perrano @BobPerrano]

Seriously, @Affirm? Now you’re just ending chats rather than answering totally reasonable requests?

[Bob Bop Perrano @BobPerrano]

@Affirm @hazazelmusic @TishJames I’d also like to know if I understand the facts and the question at hand correctly. Because if it’s not, I’d like to know so I can prepare to advocate for myself. That would resolve things much faster for everyone.

[Bob Bop Perrano @BobPerrano]

@Affirm @hazazelmusic @TishJames Been almost 9 hours and if anyone has looked into anything, I haven’t heard anything about it.
Please DM me or have someone email me and confirm 1) they have actually looked into it, 2) what other info, if any, you need from me.

[Bob Bop Perrano @BobPerrano]

@Affirm @hazazelmusic @TishJames I did. Last night at some point. Case 50118417 loan ID 0NSF-3IQR

[Bob Bop Perrano @BobPerrano]

to act like they’ve never run into this before. Of course a tokenized number is different, that’s the point of tokenizing!

This is either such gross incompetence as to constitute a regulatory issue, or an intentional deceptive business practice. Fix this! Happy to DM all info.

[Bob Bop Perrano @BobPerrano]

@Affirm took about 3 hours to decide I wasn’t entitled to a refund on a loan. I presented them with new information clarifying the facts. It took them about a day to acknowledge that the new info changes their analysis. It has now been *two weeks*

[Bob Bop Perrano @BobPerrano]

and would resolve things once and for all: manually match a tokenized card number on a receipt to the number they issued me. That’s it.

For a company that does so much business with virtual credit cards, it strains credulity