BookTrakr Status

We communicate status issues here. Please follow us at @BookTrakr for general information and our regular tweets.

[BookTrakr Status @BookTrakrStatus]

Billing Update: only a small number of users were affected by the billing issue previously mentioned. Those affected will be contacted directly by email.

[BookTrakr Status @BookTrakrStatus]

We **will** take the steps necessary to refund any and all money that you have been incorrectly charged as well as refunding what you are due. We deeply apologize for this mistake.

[BookTrakr Status @BookTrakrStatus]

We have just become aware that our efforts to shutdown BookTrakr billing in preparation for refunding for remaining time on your plans has inadvertently resulted in users being billed again for BookTrakr. 1/2

[BookTrakr Status @BookTrakrStatus]

We have not been able to get sales for Apple, Google, and D2D today. Apple is a problem on their end. We are looking into the issue with Google and D2D and will get their sales data at our earliest opportunity.

[BookTrakr Status @BookTrakrStatus]

For the past few days, the Apple platform has been inconsistent in making sales info is available. We are doing our best to get your Apple sales in a timely manner but we cannot guarantee that we'll get your Apple sales the next day always until Apple resolves their issues.

[BookTrakr Status @BookTrakrStatus]

@heroku Not seeing an entry for Heroku in Authy, but I can't login to my account without verifying . How can I fix this?

[BookTrakr Status @BookTrakrStatus]

@Patricia_Rice I've reset the cache again and added some tracing so I can find the root of the problem. Please let me know when they look wonky again.

[BookTrakr Status @BookTrakrStatus]

@Patricia_Rice Cache was corrupted. Rebuilt it and just sent new email. Let me know if it doesn't look right.

[BookTrakr Status @BookTrakrStatus]

@carlyphillips Didn't see your email until Lauren said something to me. I'll look at it right now. Sorry for the delay - still catching up.

[BookTrakr Status @BookTrakrStatus]

FWIW I can get to the site and login to my account on Firefox.

[BookTrakr Status @BookTrakrStatus]

@SendGridSupport I can't get your web page to come up in Safari - getting a message that it can't obtain a secure connection. Is this because of 2FA, and if so what do I do about it?

[BookTrakr Status @BookTrakrStatus]

@stripesupport One more question: are you currently requiring two-factor authentication. I did not set that up and prefer not to.

[BookTrakr Status @BookTrakrStatus]

@stripe Are you guys having a website issue? Clicking "Sign in" on your website gives me a blank screen. Cleared cookies and retried. Tried both Safari and Chrome.

[BookTrakr Status @BookTrakrStatus]

@stripesupport Ok, Firefox works okay, so it seems likely that either you have a problem with Safari and/or Chrome or I have a problem with my installations of both. I'll work on my end.

[BookTrakr Status @BookTrakrStatus]

@stripesupport Safari version is 15.6.1; Chrome version is 105.0.5195.102.

[BookTrakr Status @BookTrakrStatus]

@stripesupport In Safari I see "[Error] Failed to load resource: An SSL error has occurred and a secure connection to the server cannot be made." with multiple files located at https://t.co/TiKTDKVVHY
2/2

[BookTrakr Status @BookTrakrStatus]

@stripesupport Both browsers are up to date. When I try with an incognito window, I'm seeing the following error multiple times in the browser log: "Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID". 1/2

[BookTrakr Status @BookTrakrStatus]

@carlyphillips I’m writing now to acknowledge your Help Request and to apologize for not getting to it sooner. For the past two months-plus my family and I have been dealing with the downward progression and eventual death of a parent and with all that that entails. While I did ensure that B...

[BookTrakr Status @BookTrakrStatus]

The issue with Apple sales has been resolved, and we will be catching up on your missing sales by the end of today. We appreciate your patience and understanding.