Stacy Scott

#AccessiblePublishing Inclusive by design. ❤️ turbulence of everyday life #Blind #Adventure #Travel #Books #FemaleEmpowerment

[Stacy Scott @BooksBuilt4All]

@TicketmasterCS how can I speak to a human please? I am blind and struggling to use your chat feature. I can’t seem to contact Anyone through Twitter. Can you please advise how I can get support? Thanks

[Stacy Scott @BooksBuilt4All]

@OfficialRandL got ticks for Sun. Need to have my guidedog to get there. Contacted you to ask if there is a secure area I can leave my dog, but no reply. Pls tell me what support you provide Guidedogs.

It is not enough just to permit them entry, they need to be kept safe.

[Stacy Scott @BooksBuilt4All]

To honour #DisabilityPrideMonth my lovely #GuideDog Biscuit, shares her journey from pup to professional. She hopes you enjoy:
@"Biscuit’s Blog: Life of a Guide Dog"https://t.co/ayKGF8b0V9 on @LinkedIn#Inclusion #Diversity #Accessibility #Equality #Disability #Blind

[Stacy Scott @BooksBuilt4All]

@Lucy_Webster_ @Ticketmaster I agree. Check out my latest tweets about Ticketmaster – they are absolutely awful. They treat their customers with disabilities like absolute rubbishV

[Stacy Scott @BooksBuilt4All]

No help via email. How can I progress my complaint up the chain? I would like it resolved for me and other disabled patrons going forward. This is the worst customer service I have ever received. How can you so blatantly discriminate? #Disability #Equality #Discrimination #RNIB

[Stacy Scott @BooksBuilt4All]

Hi @TicketmasterCS I am not able to resell an ‘accessible’ ticket on your ticket exchange platform. I paid the same £ as everyone else for that ticket, but the’re able to resell their ticket if they cannot attend, which I am told I am not able to do with an ‘accessible’ ticket.

[Stacy Scott @BooksBuilt4All]

Thus, if you need an accessible ticket, you do not have the same rights as other patrons. This is discrimination & you refuse to help or comment. You are penalising us for having a disability & needing an accessible ticket. This is in breach of the equalities act & poor service.

[Stacy Scott @BooksBuilt4All]

@TicketmasterCS I have asked them three times to escalate it – and they have not done so.

[Stacy Scott @BooksBuilt4All]

@TicketmasterCS I bought an accessible ticket for a gig I now can’t make.

I am told I can’t resell accessible tickets. This means I am not getting the same service as a non-disabled person.

Your CS team on resales are not being helpful. Please help me to resolve this issue.

[Stacy Scott @BooksBuilt4All]

@TicketmasterCS Hi, can you please tell me how to escalate a serious complaint of disability discrimination? I have emailed your team eight times and have received the exact same message back, saying they can’t help me.

[Stacy Scott @BooksBuilt4All]

@TicketmasterCS I keep responding, but they just tell me the same thing – they won’t allow resale on accessible ticket and won’t give me any money back or change the ticket.

So I can’t do the same as everyone else. Can you help?

[Stacy Scott @BooksBuilt4All]

@Etsy your app on iPhone is now completely inaccessible. It is impossible to access the basket, when running VoiceOver. Please will you fix this immediately? I am trying to buy stuff for Christmas! Thank you!

[Stacy Scott @BooksBuilt4All]

Just let that sink in.

The entire engineering team, dedicated to making the platform accessible, fired from their jobs.

[https://gerardkcohen.me @gerardkcohen]

So, the Accessibility Experience Team at Twitter is no longer. We had so much more to do, but we worked hard! There aren't very many people that have had the opportunity to make such an important global platform like Twitter accessible, but we understood the mission.

[https://gerardkcohen.me @gerardkcohen]

Along with me, my entire engineering team has been let go. Before I get into my own thoughts, I want to honor them. If you are looking to hire some brilliant accessibility engineers, keep reading.

[Stacy Scott @BooksBuilt4All]

Making accessibility changes on such a large scale is no easy job, I know from experience.

Things changed a lot on Twitter for the better and this new development does not want to make me continue to use the platform.

It is wrong on absolutely every level. #VoteWithYourFeet

[https://gerardkcohen.me @gerardkcohen]

I am officially no longer the Engineering Manager for the Accessibility Experience Team at Twitter. I have words. 🧵

[Stacy Scott @BooksBuilt4All]

This made me so happy! I have my own unique brand of humour 😁 “Giant runaway balls cause chaos on London street” by @TelegraphLife
https://t.co/3OheyoigJI

[Adrian Roselli (no blue check) 🗯 @aardrian]

I am once again asking you not to treat Google’s dev•to as a source for vetted, accessible patterns.

Its post on tool-tips is… well… problematic:
https://t.co/UwS3B5BQnY

Google needs to pay an accessibility expert to review its posts. It can afford to.

[Stacy Scott @BooksBuilt4All]

@siobates @Book_Fair Thank you so much for coming along! It was lovely to have such an engaged audience. I remember when only 2 or 3 people would turn up to talk accessibility – how times have changed!

[Stacy Scott @BooksBuilt4All]

Much fun at Frankfurt @Book_Fair 2022! Please send anyone keen on accessibility to me. I will be on a panel in hall 4, Europa room at 3, followed by network drinks. I look forward to seeing you 👀 #Taylor&Francis #Publishing #Accessibility #Inclusion #FrankfurtBookFair2022