@SouthwestAir 4 hours after starting the process, 90 min’s after connecting w SW rep the tickets are booked ... I could have driven across MO in less time. The website needed to be accessed from a non mobile device. Not knowing that would have been why I didn’t see the option to use credits.
@SouthwestAir That 27 minute wait for a call back was 2 and a half hours ago. I need to redeem flight credits, can’t do that thru the app and one of the flights has limited seats left. I’m waiting!