Booze Rooster

[Booze Rooster @BoozeRooster]

@Cruzy189001 Joanna Kerns
?

[Booze Rooster @BoozeRooster]

@Variety

[Booze Rooster @BoozeRooster]

I have to assume @MadeByGoogle @googlecanada used Terry Gilliam’s "Brazil" as a blueprint for customer service; and not as a warning. The Ministry of Google keeps stamping forms, escalating tickets, & repeatedly stalling for 72 hours while my watch sits dead in the water.

[Booze Rooster @BoozeRooster]

@googlecanada @madebygoogle Hey @googlecanada @MadeByGoogle warranty nightmare since Apr 24. My returns are scanned, I did everything you required, yet you're STILL delaying & stalling for 72 hrs. Promised a full kit, wrongfully charged $408. Just ship it already. Case #3-1393000040284 & #0-4040000040830

[Booze Rooster @BoozeRooster]

I reached out to @googlecanada @madebygoogle to get past the ticket number for an actual answer. All I get is 'wait 24-48 hours' over & over on X and email. It’s been 3 weeks of waiting. Are these actually humans I'm dealing with, or just more AI?

[Made by Google @madebygoogle]

@BoozeRooster Hi, there. We’re sorry to hear about the replacement charge. Please DM us with the case number, so we can further check on this. https://t.co/YEgOInR4f9

[Booze Rooster @BoozeRooster]

@googlecanada @madebygoogle Day 25 and things keep getting worse. @madebygoogle @googlecanada you told me Friday I would not be charged the $408.80 for the watch currently in your possession. Yet come Monday my credit card was charged $408.80. How does that happen???

[Booze Rooster @BoozeRooster]

See? Exactly what I’m talking about. Just another "wait" while my $408.80 is on the line and I am stuck with an unusable watch. It ignores the 3 weeks of history and the UPS proof. The loop continues. @googlecanada @madebygoogle

[Booze Rooster @BoozeRooster]

Unbelievable. @madebygoogle's response to DM they requested for a $400 wrongful billing threat is 'wait for an email' and a survey link. They've had the watch for a week. Still no confirmation that the charge is paused. Total failure of customer protection.

[Booze Rooster @BoozeRooster]

Unbelievable. @googlecanada @madebygoogle just sent an automated threat to charge me $408.80 for the watch they’ve had since May 7th.

Your 7 day 'verification' delay is now a $400 financial risk for me. How is this allowed when you already have the device in your building?

[Booze Rooster @BoozeRooster]

Day 20. Started April 24 with wrong item sent. @googlecanada @madebygoogle you've had the watch in Mississauga since May 7. While you "verify" a device you've had for a week is in the building, you're still threatening a $408.80 charge and I still don't have a working watch.

[Booze Rooster @BoozeRooster]

Updating this thread: We are now at Day 20 and I have still received no resolution. I have posted a new update with the May 7th delivery details here:

https://t.co/QMFjAKkfYE

[Booze Rooster @BoozeRooster]

Day 20. Started April 24 with wrong item sent. @googlecanada @madebygoogle you've had the watch in Mississauga since May 7. While you "verify" a device you've had for a week is in the building, you're still threatening a $408.80 charge and I still don't have a working watch.

[Booze Rooster @BoozeRooster]

@googlecanada @madebygoogle Seriously?? It's Day 12 already, what is going on over there? I sent the DM you requested yesterday at 8:52 AM and an afternoon follow-up. Zero response. How hard can it be to send a correct RMA label? 12 DAYS! #GoogleStore #CustomerService

[Made by Google @madebygoogle]

@BoozeRooster Hi, there. We apologize for the inconvenience caused by the delay and the incorrect RMA label. We understand that you've been waiting for the correct RMA label for your device. Please send us DM, so we can look into your specific case and assist you further. https://t.co/YEgOInR4f9

[Booze Rooster @BoozeRooster]

Day 20. Started April 24 with wrong item sent. @googlecanada @madebygoogle you've had the watch in Mississauga since May 7. While you "verify" a device you've had for a week is in the building, you're still threatening a $408.80 charge and I still don't have a working watch.

[Booze Rooster @BoozeRooster]

@madebygoogle DM sent

[Booze Rooster @BoozeRooster]

@googlecanada @GoogleStore @GooglePixel_US Need senior help for Cases 3-1393000040284 & 9-3471000040449. Sent wrong item, now out of stock. Stuck with $408 hold & no watch. 7 days of "waiting" is enough. I need a refund & return labels today. #GoogleStore #GoogleCanada

[Booze Rooster @BoozeRooster]

@googlecanada @googlecanada @madebygoogle @Google Day 11. Wow, and now you’ve sent the wrong RMA label (Case 1393000040284). Still waiting for the label for Serial ending in NAQ1. Why is it taking 11 days and multiple errors to release a $408.80 hold? #GoogleStore #MayTheFourthBeWithMe

[Booze Rooster @BoozeRooster]

Still no resolution. Invoice sent hours ago, yet $408 hold remains and warranty deadline approaching. Disappointed this is going into the weekend unresolved for a Canadian customer. @googlecanada @GoogleStore Case 3-1393000040284

[John Cleese @JohnCleese]

I find this offensive

Where should I complain ?