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GAUTENG DEPARTMENT OF HEALTH LOOKS INTO ALLEGATIONS AGAINST ONE OF ITS HOSPITALS REPORTED BY A PATIENT ON SOCIAL MEDIA
The Gauteng Department of Health (GDoH) has learned of a social media posting by a patient who goes by the name Mr Tom London who made several allegations against Helen Joseph Hospital.
The matter is being investigated to establish facts and attend to the issues raised by the complainant.
While the matter is being investigated it important to note that the Department, nine months ago, launched a provincial campaign called I Serve With A Smile, which is aimed at improving staff attitude and patient experience of care.
This programme is currently being rolled out to facilities.
Furthermore, the GDoH has established an internal Infrastructure Unit which has now developed a maintenance and refurbishment programme.
Previously this function was carried out by a sister department.
Through this programme several facilities have already underwent our maintenance and refurbishment.
We have completed ICU wards at Chris Hani Baragwanath Academic Hospital, Dr George Mukhari Academic Hospital, and Jubilee District Hospital.
Discoverers CHC and Kopanong Hospital have also undergone substantial refurbishments.
Helen Joseph and other facilities will also be receiving attention.
The GDoH urges patients to report their complaints to the quality assurance offices located at each facility when they are not happy with the service they are receiving.
Alternatively patients can directly report their complaint to the GDoH Quality Assurance office at head office.
The unit can be reached on the 24-hour customer line on 0800 203 886 which is a toll free number or on email: [email protected] or [email protected] and sms: 35023.
Issued by the Gauteng Department of Health. @GautengHealth