Brian Boss

[Brian Boss @BossmannIA]

@AmericanAir how long is the customary response time to a guest assistance case? See 1-40911620855 which has been open for 60 hours without a response.

[Brian Boss @BossmannIA]

@AmericanAir Monday > Friday and still unresolved

[Brian Boss @BossmannIA]

@AmericanAir another frustrating start to the week. AA846 boards in 10 minutes……but no plane is here. We must be teleporting today.

[Brian Boss @BossmannIA]

@AmericanAir 72 hours and still unresolved.

[Brian Boss @BossmannIA]

@AmericanAir I have laid out the entirety of the situation in my response. It doesn’t appear that anyone truly is looking at the situation - 3 hour maintenance related delay.

[Brian Boss @BossmannIA]

@AmericanAir 2,500 miles for a 3 hour late arrival due to a maintenance issue?

[Brian Boss @BossmannIA]

@AmericanAir When you said Customer success was reviewing did that mean within the next 24 hours? I still have yet to hear anything.

[Brian Boss @BossmannIA]

@AmericanAir 2,500 points and a $12 food voucher is what 3 hours of an unplanned stay in CLT is worth apparently. Do better @AmericanAir I’m a busy EP member.

[Brian Boss @BossmannIA]

@AmericanAir @darrenrovell @FreddyLA7 @AmericanAir this weather event was your worst performance. Poor updates reflecting a flight would board before the inbound even landed. I’m EP my flight cancelled and I didn’t get an auto rebook. Do better

[Brian Boss @BossmannIA]

@AmericanAir @darrenrovell @FreddyLA7 You sure thought nothing of leaving me sit in Dallas all day today only changing the updates 30 minutes at a time….. until cancellation

[Brian Boss @BossmannIA]

Asked to direct message them to follow up but my last 3 messages after being told to kindly pound sand went unanswered

[Brian Boss @BossmannIA]

As a 150 night a year traveler this is how the Hilton Garden Inn promise works. I asked for 10,000 miles compensation for the lack of service. Response is this is brand standard even though Kenisha said she would add me to the list. After my last post I was

[Brian Boss @BossmannIA]

@HiltonGardenInn More of the same.

[Brian Boss @BossmannIA]

Another disappointing stay @HiltonGardenInn @HiltonHotels @HiltonHonors at the Hilton Garden Inn Chesapeake Suffolk. At check in requested daily housekeeping and told I would be added to the list only for it not to happen and have the manager tell me brand standards after 2 days

[Brian Boss @BossmannIA]

@HiltonGardenInn Message sent

[Brian Boss @BossmannIA]

Apparently brand standard is not to value a 150 night a year guest. Covid ruined many things including customer service at Hilton.

[Brian Boss @BossmannIA]

@DavidEickholt Angry old man. He’s wanting to be back in the 2010’s

[Brian Boss @BossmannIA]

@goiowa Championship level dinner!

[Brian Boss @BossmannIA]

@TylerBarnesIOWA Truth!

[Brian Boss @BossmannIA]

@KirkHerbstreit That’s a hell of a man right there! No doubt any parent would love to have him coach one of their sons.