Br4hm4

I am huge in Japan!

[Br4hm4 @Br4hm4]

We are at 4 hours! @cevalogistics Denver…you win. I’ll call back in the morning if I get to the 4.5 hour mark. I mean you’ve already wasted 3 business days for me. What’s another half a day!

[Br4hm4 @Br4hm4]

3.5 hours on hold with @cevalogistics Denver office. According to the IVR system I’m next. I think it’s because people have hung up…not because someone is answering the phones. Good news is I’ve been able to put together my kids new bike in the last 40 min.

[Br4hm4 @Br4hm4]

3 hours have come and gone with @cevalogistics Denver location. I introduced them to our new neighbors. Now they really feel like family.

[Br4hm4 @Br4hm4]

I’m now at the 2.5 hour mark with @cevalogistics Denver location. I feel closer to them though…they got to share dinner with the family

[Br4hm4 @Br4hm4]

I have made it to the 2 hour mark with @cevalogistics Denver office. It wouldn’t be a big deal but I have taken off of work 3 days now for their assigned delivery window. No calls no shows. Not sure what I expect from them at this point.

[Br4hm4 @Br4hm4]

Been on hold with @cevalogistics Denver office for over 80 minutes. The message has stated there are 3 people ahead of me for the entire time. Someone’s IVR is lying and they all probably left. I mean they’ve missed my delivery 3 times why should I expect better from them.

[Br4hm4 @Br4hm4]

@XfinitySupport why send a tech when 2 others have confirmed it’s not a physical connection issue and there are 6 homes with no internet connectivity at the moment?

[Sole Retriever @SoleRetriever]

1 random retweet gets a lifetime

Ends in 10...

[Br4hm4 @Br4hm4]

@XfinitySupport Unfortunately no

[Br4hm4 @Br4hm4]

@XfinitySupport 2 hours and 9 min and I had 3 responses back by the online chat support. I just gave up. All this because my line isn’t buried and I don’t show a work order to bury it in the app.

[Br4hm4 @Br4hm4]

@XfinitySupport Thanks for your assistance! Not sure why it only took you 20 min and the online chat over 2 hours. But I’ll take it!

[Br4hm4 @Br4hm4]

@1800PACKRAT Timeliness, convenience, and communication…things Packrat does not understand . I’ve had an empty container sitting outside my house since the 2nd…a container that someone else could be using…that won’t be picked up till the 19th for some reason.

[Br4hm4 @Br4hm4]

@1800PACKRAT thanks for rescheduling me again without any communication. Original pickup was supposed to be the 24th…now it’s set for the 26th…thanks for making me burn another vacation day waiting for you.

[Br4hm4 @Br4hm4]

Your customer service is great…but your logistical team and management is great at avoiding customer interaction. And has made your company look like a friggin clown show.

[Br4hm4 @Br4hm4]

@1800PACKRAT this has been my timeline of events:
Called and scheduled on 6/27
Expected empty pod 7/9 (no one knows why…finally truck driver tells me the truck@broke down)
Delivered pod 7/11
Expected pick up of full pod 7/24
Called on 23rd to confirm…told 7/24
No pick up

[Br4hm4 @Br4hm4]

Do I expect to see them tomorrow? Not really…your track record says it will be sometime on Monday if I’m lucky…another day that doesn’t work for me schedule wise. Thanks…

[Br4hm4 @Br4hm4]

No call no email no communication…called in waited on hold for over 90 min…just to be told it was rescheduled. Glad I can actually be here on the time I actually arranged…not the hours you pick.

[Br4hm4 @Br4hm4]

@1800PACKRAT is it always this terrible for appointments and to get some one on the phone?

[Br4hm4 @Br4hm4]

@nikestore It oddly resolved itself. Not sure what happened because from what I read online, a lot of were impacted then it was fixed...now about these SNKR Ls I’m receiving... ;)

[Br4hm4 @Br4hm4]

@NikeStore is there something going on with the app? It keeps randomly refreshing and only showing me 2 pair of Jordan’s for upcoming shoes.