Brandon Lee Banks

Screenwriter with heavy interest in slasher films, Harry Potter novels, Diablo 3 and more on PS4 (Brando_Beguile), and movie theater popcorn.

[Brandon Lee Banks @Brando_Banks]

@KingOfAbyss666 @Blizzard_Ent After my sixth or seventh open ticket with Blizzard, my hopes are six feet under 💀

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

Diablo has been my favorite game for as long as I can remember, and now I’m completely locked out of the account I’ve used for years.

I originally created my Blizzard account through PlayStation for Diablo III. It was essentially an automatic account setup, and I was never given or never retained the kind of traditional login information Blizzard now expects me to provide.

When I recently got my first gaming PC, I tried to connect my account so I could play Diablo there as well. I accidentally linked the wrong Blizzard account. By the time I realized what had happened, I had been signed out of my account on PlayStation and had no way to get back into it.

For the past SIX MONTHS, I have repeatedly submitted support tickets trying to recover the account.

The problem is that Blizzard keeps asking me for information I simply do not have: an email address associated with the account, a linked phone number, WoW characters, and other details that were never relevant to how I used the account.

What I CAN provide is substantial proof that the account is mine.

I can provide the BattleTag of the account I’m locked out of. I can name my Diablo IV characters. I can verify the PlayStation account I played through. Most importantly, I can provide PlayStation receipts documenting nearly $400 in purchases and cosmetics tied to my Diablo experience.

And yet none of that has been enough.

Instead, every support interaction seems to lead back to the same questions I have already explained I cannot answer. The combination of automated responses and human support has made the process incredibly frustrating, because after six months I still have not reached anyone willing or able to look at the evidence I actually CAN provide.

This has genuinely been one of the most disheartening experiences I’ve ever had with a game company.

I have played Diablo for roughly 20 years. I have spent hundreds of dollars supporting Diablo IV. Now I am locked out of the characters and digital purchases attached to that account, with apparently no meaningful path to prove ownership because I cannot supply information that was never available to me in the first place.

It is a pretty brutal reminder of how little ownership consumers can have over digital purchases when access to them can disappear behind an account-recovery system that offers no flexibility for unusual circumstances.

At this point, after six months of trying, I’m exhausted.

I loved Diablo. I genuinely never imagined I would reach the point where I would say this, but after this experience, I have no desire to spend another dollar on the franchise.

Blizzard, please do better. Account security matters, but so does having a realistic way for legitimate customers to prove that an account—and hundreds of dollars of purchases—belongs to them.

[Brandon Lee Banks @Brando_Banks]

@Mantis_GamesBE When is the console release!? 🙌🏻🖤💀

[Brandon Lee Banks @Brando_Banks]

#PS5Share, #Destiny2

[Brandon Lee Banks @Brando_Banks]

#PS5Share, #Destiny2

[Brandon Lee Banks @Brando_Banks]

#PS5Share, #Destiny2

[Brandon Lee Banks @Brando_Banks]

#PS5Share, #BaldursGate3