@LaurenHendry8@Eurosender Don't let up. Email, Twitter, Facebook, trading standards. Worst company I'VE EVER dealt with, I finally got a refund, but they made sure it wasn't easy. Record everything.
@SavvySME Sophie has now emailed me three times regarding the same thing. I've now replied three times. Please stop. What you're doing is email Spam. Thanks.