Reporting "the state of retail" and what is really happening. Thanks to @BillGriffeth @SueHerera the rest of the crew at @bizrpt for the great conversation. https://t.co/eWhbiAQbxx
Thank you to everyone at @GridDynamics & @googlecloud for putting on a fantastic event (and asking me to MC +moderate a panel)! Looking forward to the next one!
Excited to share: I'm presenting at the National Association of Music Merchants conference - NAMM NeXT - as a featured speaker! I'll also be joining @NAMM President/CEO, @jmlynczak, on stage to discuss retail strategy, innovation, & digitial transformation https://t.co/s1EcLpnKWO
Consumers mistakenly ordering tiny models of household items can click 'buy' w/o thinking
But also, some online sellers deliberately trick customers into buying smaller and often cheaper-to-produce items, notes Forrester's @BrendanWitcher
https://t.co/rf26ytlsbO #retail
Join me at @RetailInnovate, June 13 - 15, 2023 at Chicago's McCormick Place where I'll be delivering a speech on what it really takes to win, serve, and retain customers.
Hear from industry giants: @BrendanWitcher from Forrester, @shelleybransten from Microsoft, and Tony Lorentzen from Nuance Communications as they provide their insights, real‑world examples and best practices for leading‑edge CX. Register today for this J…https://t.co/bog47ImNuM