@vumatel Finally, the line has been activated! Thanks for the efforts, I hope in future there won’t be a 3 week lead time on fixing issues with the line! 🎉👍
Trying to get the customer service people at @Afrihost & @vumatel to do their actual jobs is the kind of stress none of us need in 2025 - hope I don’t have a full blown heart attack or a nervous breakdown before I can get my new fibre line activated 🙄🙄🙄
@vumatel I don’t think your team understands what “urgent” means… I’ve been told this has been escalated and assigned to 3 different devs + a service manager and no one has been able to fix the issue for more than 2 weeks now…
@Afrihost@vumatel “Your line will be activated during the course of the day”… guess I’ll just wait another week for someone to take this issue seriously! 🫠
@MWEBTweets Sweet baby Jesus - You guys are like the Internet Explorer of ISP’s - can you just fucking release the line or at the very least confirm that it has been released / when it will be released?
reference number MWB29873987
@MWEBTweets I’ve been on hold for more than an hour for the 4th day now, trying to get my line released and no one seems to be able to help - PLEASE, FOR THE LOVE OF GOD CAN YOU HELP?
@Afrihost@vumatel …still no update here, is there any indication of when this will be fixed or should I just go with another ISP who can actually solve the issue?
@Afrihost@vumatel Surely you already have the details if you’ve confirmed that the ticket has been escalated and assigned to the maintenance partner? Have DM’d you in any case…
@Afrihost@vumatel I don’t think we agree on what the word “escalated” means - This matter has been escalated like 4 times already, and each time I’ve still got to follow up with you guys and raise another ticket because nothing gets done - it’s like Groundhog Day
@vumatel I’ve been waiting for my line to be activated for more than 2 weeks now - Absolutely pathetic customer service and having just been going around in circles for the last week:
Order Number: LVC-271224-00078878
Please can someone just get this sorted out now?
Shout out to all the agency folks out there - we're halfway through a super tough year... congrats, you've made it this far! 🎉
In 6 Months you'll either have 6 months worth of excuses or 6 Months of Progress...
What are you going to choose? 👇
@CityPowerJhb Hey @CityPowerJhb - there is no team at the Brynorth substation, can we get a firm ETA for this, it’s been 15 hours without power? Thanks so much🙏