Brex Support

The official customer support team of @BrexHQ. We’re here to provide helpful information when you need it most.

[Brex Support @BrexSupport]

@belazyAF We're sorry the sign-in experience has been so frustrating. We know accessing your account should be simple and straightforward, and we appreciate you bringing this to our attention. Please send us a DM so we can help troubleshoot with you.

[Brex Support @BrexSupport]

@saniumar7har @pedroh96 @brexHQ @CapitalOne Gift card redemption should be back now. We had a temporary issue earlier today, but it’s been mitigated. Please try again, and let us know if you still run into any trouble.

[Brex Support @BrexSupport]

@MarkGregorio_NP Sorry to hear you're running into this. We'll send you a DM to get more information.

[Brex Support @BrexSupport]

@saneord Happy to help. Non-US founders can use Brex if they have a US-incorporated business that meets our eligibility requirements. Send us a DM and we can help you explore your options.

[Brex Support @BrexSupport]

@njavwamutambo Sorry to hear you're having trouble accessing your account. Please send us a DM with your account email, and our team will help look into this as quickly as possible.

[Brex Support @BrexSupport]

@NichMarketBldg Sorry to hear this. Support should feel easier, not harder. We’re sharing this feedback with the team and taking a closer look at the experience you highlighted. Send us a DM so our team can get in touch with you directly to schedule a demo.

[Brex Support @BrexSupport]

@sarah_cone Hi Sarah,
We understand how disruptive this has been, especially with subscriptions and day-to-day operations affected. Our team is actively working on your case and treating it with urgency. We’ll continue to follow up directly as we work toward a resolution.

[Brex Support @BrexSupport]

Hi Prince,
We’re sorry to hear this and understand how disruptive and stressful this situation has been for your business. Feeling stuck in escalation loops without clear next steps is understandably frustrating.
Our team is actively reviewing your case and working to provide clearer next steps as quickly as possible.

[Brex Support @BrexSupport]

@BaderJamalO @brexHQ Hi Bader, we're sorry to hear that we weren't able to provide the context you needed with your onboarding. We'll send you a DM to discuss this further and share more details with you.

[Brex Support @BrexSupport]

@LisaFalzone Hi Lisa, thank you for flagging this. We take security matters very seriously and are investigating with our team as we speak. Please send us a DM so we can follow up with you directly.

[Brex Support @BrexSupport]

Hi Michael, the reason you see a higher rate is because Brex provides an Additional Return (paid by Brex Inc.) on top of the Dreyfus net yield. Based on your balance tier, this adds an extra layer of return to your account. You can see the specific breakdown between the fund's yield and Brex additional return by going to Accounts > Treasury > Details in your dashboard. Here is a Help Center article that has more details on this: https://t.co/IVUZkwpP3k

[Brex Support @BrexSupport]

@issacarndalo Hi Issacar, we understand how important this is for your startup and want to help get you moving forward. We sent you a DM so we can review your application details and assist you directly.

[Brex Support @BrexSupport]

@resconfirmed @brexHQ Hi there - thanks for flagging. Please send us a DM so we can review this and get it resolved as quickly as possible.

[Brex Support @BrexSupport]

@bramschork @brexHQ Thanks for flagging! We've sent you a dm.

[Brex Support @BrexSupport]

@icpay_ @pedroh96 We're looking into the status of your application. Keep an eye out for an email from our team!

[Brex @brexHQ]

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[Brex Support @BrexSupport]

@Osazomon @brexHQ @mercury Hi Osazomon, we're sorry to hear about this! We are looking into it with our team and will follow up with you via email with more information.

[Brex Support @BrexSupport]

@crislenta @brexHQ Hey Cris, we just sent you a DM to get more details so we can look into it.

[Brex Support @BrexSupport]

@HsuehOfa Hi Ofa, looks like your DMs are closed on our end. Could you send us a DM so we can take a closer look?

[Brex Support @BrexSupport]

@piscesglitch Hi May, we responded to your DM!