@NichMarketBldg Sorry to hear this. Support should feel easier, not harder. We’re sharing this feedback with the team and taking a closer look at the experience you highlighted. Send us a DM so our team can get in touch with you directly to schedule a demo.
@sarah_cone Hi Sarah,
We understand how disruptive this has been, especially with subscriptions and day-to-day operations affected. Our team is actively working on your case and treating it with urgency. We’ll continue to follow up directly as we work toward a resolution.
Hi Prince,
We’re sorry to hear this and understand how disruptive and stressful this situation has been for your business. Feeling stuck in escalation loops without clear next steps is understandably frustrating.
Our team is actively reviewing your case and working to provide clearer next steps as quickly as possible.
@BaderJamalO@brexHQ Hi Bader, we're sorry to hear that we weren't able to provide the context you needed with your onboarding. We'll send you a DM to discuss this further and share more details with you.
@LisaFalzone Hi Lisa, thank you for flagging this. We take security matters very seriously and are investigating with our team as we speak. Please send us a DM so we can follow up with you directly.
Hi Michael, the reason you see a higher rate is because Brex provides an Additional Return (paid by Brex Inc.) on top of the Dreyfus net yield. Based on your balance tier, this adds an extra layer of return to your account. You can see the specific breakdown between the fund's yield and Brex additional return by going to Accounts > Treasury > Details in your dashboard. Here is a Help Center article that has more details on this: https://t.co/IVUZkwpP3k
@issacarndalo Hi Issacar, we understand how important this is for your startup and want to help get you moving forward. We sent you a DM so we can review your application details and assist you directly.
@Osazomon@brexHQ@mercury Hi Osazomon, we're sorry to hear about this! We are looking into it with our team and will follow up with you via email with more information.
What do LED trucks, live caricatures, and 1,800 headshots have in common?
They were all part of the Brex experience at @SageUSAmerica Future.
We connected with thousands of leaders rethinking how teams manage spend, automate accounting, and scale smarter. Grateful for every convo. Fired up for what’s ahead 🔥
@LucasDickey4@brexHQ We know this has been frustrating, and we’re really sorry. Our team’s actively looking into the chatbot issue. We’d love to update you on your support case but we can’t do that publicly. Can you send us a quick DM so we can follow up?