Bryan Sangsu - COO - DCENT🩲

Chief Operating Officer (COO) & CLO, Board Director at Dcentwallet.
Building the blockchain for data.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

Alert 🚨

[DCENT Wallet @DCENTWALLETS]

Important Update Regarding the DCENT App Wallet

To date, abnormal asset transfer cases have been identified involving the DCENT App Wallet. So far, we have not confirmed any impact originating from DCENT Hardware Wallets themselves.

Please follow the guidance below based on how you use the DCENT app.

If you hold assets in the DCENT App Wallet, or if the same recovery phrase is used for both your DCENT App Wallet and a hardware wallet:
Please update the DCENT app to the latest version before transferring any assets to a secure hardware wallet or another trusted wallet address.

• Update the DCENT app before transferring any assets.
• Do not initiate transactions through the DCENT App Wallet before updating the app.
• If the same recovery phrase is used in the DCENT App Wallet, action is required regardless of where that recovery phrase was originally generated.

If you only use your DCENT Hardware Wallet with the DCENT app:
No additional action is required for your hardware wallet if you have never entered or restored that hardware wallet’s recovery phrase in the DCENT App Wallet.

⚠️ Please remain vigilant against impersonation and phishing attempts.
• DCENT will never ask for your recovery phrase or private key, nor will we ask you to send assets to a separate wallet address for recovery or compensation.
• Do not follow recovery or compensation instructions, wallet addresses, or links sent through DMs, email, social media, or other unofficial channels.

We are prioritizing the investigation into the related cases and will provide further updates through our official channels as soon as the cause, scope of impact, and additional response measures are confirmed.

Official X accounts (We have no support X accounts)
@DCENTWALLETS
@DCENTWALLETS_KR
@DCENTWALLETS_JP

Customer Support
https://t.co/PxYyjRC815

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

Hello please check your message @BamBandz

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@sweeney_brendon

Please send us the XRP transaction hash (TXID) for the transfer from your wallet via DM so the transaction can be reviewed on-chain for immediate follow-up.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@sweeney_brendon
Hi Sweeney, we’re sorry to hear about the reported loss of 25,000 XRP. We’d like to review the transaction details and help you determine what occurred.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@PaulWeb58655334

This replaces the potentially compromised recovery credentials while keeping your assets under your control.
Please keep the new recovery phrase completely offline and never share it with anyone, including anyone claiming to be D’CENT Support.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@PaulWeb58655334
Hi Paul, we understand your concern. As an additional security precaution, we recommend securing your Biometric Wallet by re-keying it, particularly if there is any possibility that existing wallet information or your recovery phrase may have been exposed.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@AwakeninTDS
Please send us a DM with your D’CENT X firmware version, D’CENT App version, and the exact steps that occurred immediately before the device entered Bootloader mode. We’ll use those details to determine the appropriate troubleshooting steps.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@AwakeninTDS
Please avoid repeatedly restarting, resetting, or attempting any unofficial firmware installation, as we don’t want to risk further complications. Your recovery phrase should also never be shared with anyone, including anyone claiming to be D’CENT Support.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@AwakeninTDS
Hi Elijah, we’re sorry you’re experiencing this issue with your D’CENT X. We understand how concerning it is to have the device remain stuck in Bootloader mode after an update.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@KING_KJ_
Do you know about how to re-key your wallet ??

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@KING_KJ_

As a precaution, we recommend that all users re-key their wallet and review their security settings. If you notice any discrepancy in your balance or transaction history, please let us know so we can assist you further.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@KING_KJ_

If you have only ever used the D’CENT hardware wallet and never installed or used the software wallet, your funds should remain safe. Please check your wallet balance and confirm that all your funds are still intact.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@markg769
For us to review the transaction, please send us the transaction hash (TXID) of the transfer and let us know which asset and wallet address were affected. You can send these details via DM so we can guide you through the appropriate reporting and security steps.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@Kori_Ripper
We’re sorry to hear about the loss of your XRP. We understand how serious this situation is.
Please follow back and send us a DM with the transaction hash (TXID) of the XRP transfer as soon as possible. We’ll review the transaction details.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@DovalAmelia
Please follow back and send us a DM with the transaction hash (TXID) of the token transfer from your wallet. This will allow us to review the transaction and provide the appropriate next steps.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@DovalAmelia
Hello, we’re sorry to hear that you were affected as well. As D’CENT Wallet Support, we can assist with reviewing the transaction details.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@ctikk5
If you need any assistance with opening a support ticket through our official Discord, I can guide you through the process step by step. This will ensure you’re contacting the correct support channel and keeping your wallet and assets safe.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@ctikk5
Please be cautious of anyone who contacts you privately claiming to be D’CENT support and asks you to connect your wallet, share your recovery phrase/private key, or transfer funds. These accounts are scammers and are not affiliated with D’CENT.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@ctikk5

For your security, please note that the only place to receive immediate support from the official D’CENT support team is through a support ticket created via our official Discord support channel.

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@ctikk5
‼️‼️‼️‼️🚨🚨🚨🚨🚨🚨🚨
Scam alert that account you are communicating with is a scam account .

[Bryan Sangsu - COO - DCENT🩲 @BryanSangstp]

@ctikk5
Hello you need to be careful this is important notice you are talking to a fake support the Dcent help center he a scam impersonating Support do not click on any link he sent you