Budget Direct

Insurance Solved™ with @BudgetDirect

[Budget Direct @BudgetDirect]

Good morning, I'm sorry to read that the renewal offer has not met your needs this year. Thank you for reaching out to raise your concerns, as I can appreciate this increase is not what you were expecting or hoping for.

We are always more than happy to review your policy with you to see if we can get you a better price. Due to the number of details we would need to go through, we are just unable to complete premium reviews via Twitter. However, we are more than willing to assist you with this via live chat through our website. Take care, *Charlie.

[Budget Direct @BudgetDirect]

Hi Alejandro. As an insurer we need to be able to stand by our promise to offer a lifetime guarantee on any repairs, for as long as the customer owns the vehicle, and we want to meet customer expectations regarding how quickly we can safely repair a vehicle for them.

On the rare occasion we find that a make and model does not have sufficient and timely supply of parts and local expertise to repair the vehicle to the quality we require, we will not offer to insure that make and model. We regularly review this and if the situation changes we update our position. Thanks, *Amber

[Budget Direct @BudgetDirect]

Hi Dez, As you are not an authorised party on the policy, we are unable to discuss the details of another party's claim in accordance with the privacy laws and our confidentiality obligations. While the policyholder may choose to share information with the public, we are unable to provide any claim specific details.

If you have any enquiries relating to your insurance policy or claim, please do not hesitate to contact us via webchat through our Budget Direct website.

We appreciate your understanding and thank you for contacting us. *Jax

[Budget Direct @BudgetDirect]

Hi Robs. As an insurer we need to be able to stand by our promise to offer a lifetime guarantee on any repairs, for as long as the customer owns the vehicle, and we want to meet customer expectations regarding how quickly we can safely repair a vehicle for them.
On the rare occasion we find that a make and model does not have sufficient and timely supply of parts and local expertise to repair the vehicle to the quality we require, we will not offer to insure that make and model. We regularly review this and if the situation changes we update our position. Thanks, *Amber

[Budget Direct @BudgetDirect]

We will be at the ICA consultation sessions in NSW.
Eugowra: Tue 21 Mar – Eugowra Bowls & Recreation Club, 12–8pm
Parkes: Wed 22 Mar – Parkes Services Club, 10am-4pm (Community info session – 5-8pm)
Forbes: Thurs 23 Mar – Club Forbes, 12-8pm
Book here: https://t.co/OQPo0cwAfL

[Budget Direct @BudgetDirect]

Hi V.MORRISSEY. As an insurer we need to be able to stand by our promise to offer a lifetime guarantee on any repairs, for as long as the customer owns the vehicle, and we want to meet customer expectations regarding how quickly we can safely repair a vehicle for them.
On the rare occasion we find that a make and model does not have sufficient and timely supply of parts and local expertise to repair the vehicle to the quality we require, we will not offer to insure that make and model. We regularly review this and if the situation changes we update our position. Thanks, *Amber

[Budget Direct @BudgetDirect]

Hello. As an insurer we need to be able to stand by our promise to offer a lifetime guarantee on any repairs, for as long as the customer owns the vehicle, and we want to meet customer expectations regarding how quickly we can safely repair a vehicle for them.
On the rare occasion we find that a make and model does not have sufficient and timely supply of parts and local expertise to repair the vehicle to the quality we require, we will not offer to insure that make and model. We regularly review this and if the situation changes we update our position. Thanks, *Amber

[Budget Direct @BudgetDirect]

Hi Mars Oz. As an insurer we need to be able to stand by our promise to offer a lifetime guarantee on any repairs, for as long as the customer owns the vehicle, and we want to meet customer expectations regarding how quickly we can safely repair a vehicle for them.

On the rare occasion we find that a make and model does not have sufficient and timely supply of parts and local expertise to repair the vehicle to the quality we require, we will not offer to insure that make and model. We regularly review this and if the situation changes we update our position. Thanks, *Amber

[Budget Direct @BudgetDirect]

Hi Chris,
Thank you for taking the time to contact us. We apologise for any inconvenience or frustration this has caused for you. I would be more than happy to have a further look into this for you.
Can you please DM us with your policy or quote details so that we can assist further? I look forward to hearing from you. *Olivia

[Budget Direct @BudgetDirect]

Hi Selina. Thank you for your post. I am sorry to read your insurance has been cancelled, we would be happy to look at reinstating this for you, as we understand these things can happen. Can you please send us a private message with your policy details so we can assist? Thank you, *Emma.

[Budget Direct @BudgetDirect]

Thank you for posting on our site. I'm sorry to hear of your disappointment with your recent claims experience. We are more than happy to investigate your case further, and see if anything can be done to reach a better resolution. Please forward a private message with your policy number, full name, date of birth, the address (including postcode) noted on the policy and the details of this review. Take care. *Eve

[Budget Direct @BudgetDirect]

Hi Viv. I'm sorry to read you've not had a positive claims journey with us. We are more than happy to investigate this for you as well as provide further feedback. Please feel free to send us a private message with your policy number, full name, date of birth and the full address (including postcode) as noted on the policy. Kind regards, *Charlie.

[Budget Direct @BudgetDirect]

Hello. I'm sorry you’ve been disappointed with us and understand the worry and frustration this has caused. . I would like to look into the concerns you have raised further. Can I kindly ask you to forward a private message or email me at [email protected] with your policy number, full name as on policy, your date of birth, address including postcode, and any further details you feel we need. I look forward to hearing from you. *Eve

[Budget Direct @BudgetDirect]

Good morning, thank you for providing your feedback. I’m sorry to read that you are disappointed with your recent Roadside Assistance experience. I am more than willing to raise a complaint on your behalf to investigate this further. So I can do this for you please feel free to private message us, or email [email protected] with your policy number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. I look forward to hearing from you. *Mia

[Budget Direct @BudgetDirect]

Hello, thank you for taking the time to reach out. I am sorry to read we were unable to reach a competitive price for your this year. I would like the opportunity to take a look and see if there is a reason why there is a significant difference in price between yourself and your wife. You are welcome to head to our website and jump onto an online chat where you can speak to one of our consultants who would be more than happy to review the policy for you. Thank you, *Emma.

[Budget Direct @BudgetDirect]

@colarstar77 Hi Barbara, I am sorry to read you are dissatisfied with your claims journey. We are happy to investigate this for you. Please contact us through Webchat on our website and we'll be more than happy to assist you. Thanks! *Olivia

[Budget Direct @BudgetDirect]

@SharonMadwife Hi Sharon, thank you for your reply. I'm sorry to read you are unable to contact us via this platform. Please reach out to us via Live Chat on our website with your details. Take care, *Skye.

[Budget Direct @BudgetDirect]

Good morning. I'm sorry to read the renewal offer has not met your needs this year, thank you for reaching out to raise your concerns as I can appreciate this increase is not what you were expecting or hoping for.

We are always more than happy to review your policy with you to see if we can get you a better price. Due to the number of details we would need to go through we are just unable to complete premium reviews via Twitter, however we are more than willing to assist you with this via live chat through our website. Kind regards, *Charlie.

[Budget Direct @BudgetDirect]

Good morning. We appreciate your feedback. We are happy to review your offer as we tend to find clients enter slightly different details in a new quote which than provides a lower offer. Please feel free to chat with us online from our website for a review of both the renewal and your new quote offer. We look forward to hearing from you. *Eve