Budget Direct

Insurance Solved™ with @BudgetDirect

[Budget Direct @BudgetDirect]

@nhr2k Thank you for contacting us. I'm so sorry this was forwarded to you in error and appreciate you letting us know. We must have the wrong email address noted. I've reached out to our Travel team to advise of this. Take care. *Eve

[Budget Direct @BudgetDirect]

@PrezNewblood @7NewsAustralia @abcnews @9NewsAUS @News24Aust Good morning, I am sorry to read you are dissatisfied with your claims journey. We are happy to
investigate this for you. Please send us a PM confirming your policy number, date of birth
and the address (including suburb and postcode ) noted on the policy. Thanks! *Troy

[Budget Direct @BudgetDirect]

Hi Jeff. I'm sorry to read that the offer for your home insurance renewal has not met your needs this year.​ I do appreciate that prices can be very important. The renewal offer can increase due to numerous factors.

We are always more than happy to review your policy with you to see if we can get you a better price. Should you wish to have your policy reviewed, please feel free to open an online chat via our website so we can further assist you. Kind regards, *Charlie.

[Budget Direct @BudgetDirect]

Good morning, we sincerely apologise for any inconvenience or frustration caused by our service regarding your claim. Your experience falls short of the standard of excellence we strive to uphold, and we deeply regret any dissatisfaction it may have caused. We would like the opportunity to restore your confidence in our services. So we can investigate what transpired with your claim, please feel free to email [email protected] with your claim number as the subject line, along with your full name, date of birth, the address (including postcode) noted on the policy and the details of your review. We look forward to hearing from you. *Mia

[Budget Direct @BudgetDirect]

Hi Prabhash, I am sorry to read you have been disappointed with us and the service provided,
we appreciate your honest feedback. So we can assist you further, Please send us a PM confirming your policy number, full name, date of birth and the address (including post code) noted on the policy. Thanks! *Jax

[Budget Direct @BudgetDirect]

Good afternoon. Thank you for your response. We understand your frustration and would genuinely like to help resolve your home claim for you. To properly investigate and assist, we do need some details, which we have requested previously. Could you please send us a private message or email us at [email protected] with your policy number, full name, date of birth and residential address (including postcode). We are unable to look into it further for you without that information. Thank you for your understanding. *Olivia

[Budget Direct @BudgetDirect]

Good morning. I'm so sorry to hear you have not had a positive experience with us. I would like to look into your concerns further. So I can do this please forward a private message noting your policy number, your full name, date of birth, the address (including postcode) noted on the policy and the concerns you have. Take care. *Eve

[Budget Direct @BudgetDirect]

@Leon_Inspired Hi Leon. Thank you for your message. Please feel free to email us at [email protected] with your policy details and any information you would like us to include in the complaint. We look forward to hearing from you. *Olivia

[Budget Direct @BudgetDirect]

Hi Chad. Thank you for your reply. I have forwarded your feedback to the person handling your complaint. We will get in touch as soon as possible for further investigation. Feel free to direct message us if you have any further information you would like to provide. Take care. *Alex

[Budget Direct @BudgetDirect]

@Supercab_ @acccgovau Good morning. I sincerely apologise for any frustration caused by our service regarding your complaints. I've located the complaint and added this additional feedback noting the urgency of this matter for you. Take care. *Eve

[Budget Direct @BudgetDirect]

@Supercab_ Thank you for taking the time to leave your feedback. We have advised the complaint holder and provided this feedback to them now. They will be in touch with you soon. Take care. *Olivia

[Budget Direct @BudgetDirect]

Hi Cheryl. I am sorry to read of your dissatisfaction with our company. We would like the opportunity to investigate this situation with you. Can you please send us a direct message with your full name, date of birth, full address and policy number as well as any other information that may be relevant? Thank you and have a great day! *Emma.

[Budget Direct @BudgetDirect]

Good morning, I'm sorry to read that the renewal offer has not met your needs this year. Thank you for reaching out to raise your concerns, as I can appreciate this increase is not what you were expecting or hoping for.

We are always more than happy to review your policy with you to see if we can get you a better price. Due to the number of details we would need to go through, we are just unable to complete premium reviews via Twitter. However, we are more than willing to assist you with this via live chat through our website. Take care, *Charlie.

[Budget Direct @BudgetDirect]

Hi Alejandro. As an insurer we need to be able to stand by our promise to offer a lifetime guarantee on any repairs, for as long as the customer owns the vehicle, and we want to meet customer expectations regarding how quickly we can safely repair a vehicle for them.

On the rare occasion we find that a make and model does not have sufficient and timely supply of parts and local expertise to repair the vehicle to the quality we require, we will not offer to insure that make and model. We regularly review this and if the situation changes we update our position. Thanks, *Amber

[Budget Direct @BudgetDirect]

Hi Dez, As you are not an authorised party on the policy, we are unable to discuss the details of another party's claim in accordance with the privacy laws and our confidentiality obligations. While the policyholder may choose to share information with the public, we are unable to provide any claim specific details.

If you have any enquiries relating to your insurance policy or claim, please do not hesitate to contact us via webchat through our Budget Direct website.

We appreciate your understanding and thank you for contacting us. *Jax