@AmericanAir being generous sharing my experience with you because sharing with the gate agent is pointless and cruel and my wish is that you would be more like @SouthwestAir. One can only hope. Empower your staff to do right when circumstances allow and you’ll earn my loyalty. Promise.
@AmericanAir thank you for another customer service lesson: nothing quite like closing the jetway door on a passenger running from a late AA connection. I wonder how my fellow connecting passengers fared. One was flying x-country for family emergency. Hopefully made it.
@AmericanAir I watched. The plane doors were open for quite a bit longer than 10 minutes. But hey I get it. Policy is policy and in your organization, trumps taking 10 seconds to let a passenger on. This is why I only fly your airline when there’s absolutely no other choice.
@Delta Just made a connection from a late inbound, running a mile to be greeted by the agent 3 minutes prior departure, ready to go, saying I was too late. When I pointed out the plane door was still open, she let me on. You know you have runners! Why do you have to be so rude?
@AmerenUE power’s still out on our block in Webster Groves - coming up on 4 hours past your 4 PM prediction of 6 PM restoration. Interesting that your website is no longer providing an estimate. It’s getting rather warm...update?
Principal @h_merrilee is presenting at this year's #ACUI18 National Conference at 8:30am on Fri 3/23. Check out some of our other friends speaking Thurs 3/22
@jenieltink@UMNDuluth at 8am & 11:30am
@EricMargiotta@VTCampusLife at 11:30am
@trin_gonzalez @OglesbyUnion at 1:30pm