We're so sorry to hear that you were disappointed with the size and marbling of your ribeyes, as we always want your box to arrive looking absolutely incredible. We want to assure you that we do back every order with our 100% Satisfaction Guarantee. Please send us a DM with your details, so we can look into this for you immediately!
We understand your concern, but we can assure you that there are absolutely no mRNA vaccines used, or planned for use, in the ButcherBox supply chain. Our partners follow strict industry standards for routine vaccinations to protect animal health and reduce the need for antibiotics, though none of our animals are ever given antibiotics or added hormones. We always want you to be happy with your quality. Please give our support team a call at (855) 981-8568 so we can look into this batch and make things right for you.
@Mikeylewcando We are incredibly sorry to hear about this. This is definitely not the standard of service we aim to provide. Please know that our management team has been informed about your situation so we can look into this. Kindly DM us your details so we help you as soon as possible.
We are so incredibly sorry to see this, we have already passed your concern directly along to our management team so we can address what went wrong here. We want to make this right for you immediately. Please give us a call at (855) 981-8568 so our customer care team can look up your account and assist you right away.
Our friends at @CarawayHome are being sued by Big Cookware. As our partners in the food and culinary industry who believe that families deserve better, both in the food they eat and the equipment that helps to make it, they deserve our support. https://t.co/OIByk4VX8f
We're incredibly sorry to hear about your recent experience. As we always aim to provide a seamless experience, we truly value the opportunity to address your list of concerns directly and make this right. Kindly give us a call at (855) 981-8568 so we can escalate this to the right team immediately. Thank you for your patience and understanding.
We are incredibly sorry for the experience you had with your order, especially regarding the packaging and selection. We have shared your feedback directly with our management team to ensure this is addressed. Kindly contact our dedicated team at (855) 981-8568 so we can assist you and make this right as soon as possible.