CallCare

Your #1 specialist outsourced contact centre and #CustomerService partner. We offer CX management 24/7, 365 days a year.

[CallCare @CALLCARE247]

Enhance your facilities management with CallCare's 24/7 support.

From managing overflow calls to providing bespoke escalation processes, we tailor our services to meet your unique needs.

Find out more by clicking the link below.

https://t.co/l2BzC8zIzk

[CallCare @CALLCARE247]

Real results. Real impact.

📉 26% reduction in average wait times
⏳ 36% decrease in maximum wait times
📞 12% drop in inbound AHT

By optimising call handling for our client, we improved efficiency and customer experience—all while reducing pressure on their team.

[CallCare @CALLCARE247]

Not sure where to improve your customer experience? We’ll help you find the gaps.

At CallCare, we work with you to identify key areas for improvement and provide tailored solutions to enhance your operations.

🔗 Book A Call To See How We Can Help: https://t.co/cSxvuTLVMu

[CallCare @CALLCARE247]

When unexpected staff absences disrupted a Facilities Management company’s helpdesk, we stepped in to maintain 100% availability. The result? No missed SLAs, improved efficiency, and a team free to focus on their core tasks.

[CallCare @CALLCARE247]

Seamless call management for busy healthcare providers.

✔️ Kind & caring call handlers
✔️ EMIS & SystmOne trained staff
✔️ Bespoke escalation processes
✔️ Overflow handling for peak times

Let’s talk: https://t.co/rtSuDRgbD9

[CallCare @CALLCARE247]

At CallCare, delivering exceptional service is not just a goal, it’s a standard we uphold every day.

We’re proud to be ISO 27001 certified, demonstrating our commitment to information security, operational excellence, and continuous improvement.

[CallCare @CALLCARE247]

A huge congratulations to Mel Jones, who has been an integral part of CallCare and the wider group for an incredible 24 years!

From day one, Mel has been a shining example of dedication, hard work, and commitment to delivering the best service.

Thank you Mel!

[CallCare @CALLCARE247]

A GP practice overwhelmed with calls. Patients frustrated. Reception teams under pressure.

We stepped in with a seamless solution—integrating with EMIS, SystmOne, and VISION to take full control of the Reception Service.

That’s the power of outsourcing with CallCare Health.

[CallCare @CALLCARE247]

One size doesn’t fit all—your business deserves a tailored solution.

Whether it’s call handling, outsourced customer support, or something more bespoke, we’re here to help.

🔗 Explore our solutions: https://t.co/13BGwbOc2T

[CallCare @CALLCARE247]

March is Ovarian Cancer Awareness Month—a time to raise awareness on the signs and symptoms of this disease. Ovarian cancer is often diagnosed late—but it doesn’t have to be.
If something feels off, trust your instincts and speak to a doctor. Early detection saves lives.

[CallCare @CALLCARE247]

GP practices face mounting financial pressure, with wage & NI hikes set to cost £550M.
Cutting staff isn’t the only option.

CallCare provides outsourced call handling & triage to ease the strain while keeping patient access seamless.

Let’s talk: https://t.co/WoDrG719FC

[CallCare @CALLCARE247]

“I’m fine.” We say it 14 times a week but only mean it a fifth of the time.

Most of the time, it’s just a reflex—a way to move the conversation along. But real conversations matter.

On #TimeToTalk Day, let’s go beyond small talk. Ask. Listen. Be there. 💙

#TimeToTalkDay

[CallCare @CALLCARE247]

Happy New Year from CallCare!

Thank you to our clients, partners, and team for an incredible 2024. We’re excited to keep supporting your business, answering every call, and valuing every customer in 2025.

Let’s make 2025 unforgettable! 🚀

– The CallCare Team

[CallCare @CALLCARE247]

Merry Christmas from CallCare! 🎄

This festive season, we’re grateful for our incredible clients, partners, and team. Thank you for an amazing year! Here’s to a day filled with warmth, joy, and moments that truly matter. Wishing you a wonderful Christmas and a bright New Year!

[CallCare @CALLCARE247]

Spreading festive cheer at CallCare! 🎄 We loved celebrating Christmas Jumper Day in support of Save the Children and their incredible work. 🎅✨ #ChristmasJumperDay #ChristmasJumperDay2024 #TeamSpirit

[CallCare @CALLCARE247]

We're thrilled to receive such positive feedback from one of our valued clients on @PracticeIndex

At CallCare, we’re dedicated to delivering seamless, reliable call handling for healthcare professionals, consistently exceeding expectations.

[CallCare @CALLCARE247]

Discover how we can help you create a service model that’s not just responsive but truly reflective of what your customers want. Let’s shape the future of your customer experience together!

[CallCare @CALLCARE247]

We’re thrilled to share a recent review on Practice Index!
Proud of our team for making a difference in patient care every day! 💙

[CallCare @CALLCARE247]

Today, we pause to remember the bravery and sacrifice of those who served for the freedoms we cherish. Their legacy reminds us of the importance of unity, respect, and resilience in everything we do.

[CallCare @CALLCARE247]

As the spooky season unfolds, we want to remind you that providing excellent customer service doesn’t have to be scary! With our 24/7 support, your customers will never experience a frightful wait time or a haunting lack of assistance.
Enjoy a fun and safe Halloween!