CitizensAdviceNWKent

We give people the knowledge and confidence they need to find their way forward. We offer free, confidential advice to everyone in North & West Kent

[CitizensAdviceNWKent @CANWK1]

🎄Our services will be closed from tomorrow for the festive season.

If you need our help, you can access our online advice available 24/7 ⤵️
https://t.co/uxR7pgfcjn
#kent #advice #christmasclosure #festivebreak

[CitizensAdviceNWKent @CANWK1]

Redundancy is when you lose your job because your employer needs to reduce their staff.

✅ During a redundancy process, your employer should talk with everyone whose jobs are at risk.

Find out about the redundancy process ⤵️
https://t.co/zvHE9kthV2

[CitizensAdviceNWKent @CANWK1]

You’ll have legal rights if something you bought is:
➡️ Broken or damaged
➡️ Unusable
➡️ Doesn’t match the seller’s description

Try our online tool to check your consumer rights ⤵️
https://t.co/73EvZqmpoi

[CitizensAdviceNWKent @CANWK1]

If you want to cancel a gym membership early, you’ll normally have to pay the full cost of your contract.

➡️ There’s a few circumstances when you might be able to cancel without paying a fee.

Read more on our website ⤵️
https://t.co/XBkhisrtxp

[CitizensAdviceNWKent @CANWK1]

🛑 If you think someone is calling to trick you into giving them money or your personal details, hang up and call 159.

This is a secure service that connects you directly with your bank.

Our advice can help you protect yourself from fraud ⤵️
https://t.co/0A7tozUaLX

[CitizensAdviceNWKent @CANWK1]

You might be able to claim benefits if:

➡️ You have difficulty with everyday tasks or getting around
➡️ You can’t work because you’re sick or disabled

Find out what you’re entitled to on our website ⤵️
https://t.co/4FPGEu1MEP

[CitizensAdviceNWKent @CANWK1]

⚡ First time using a smart electricity meter?

If you’ve just moved in or switched your electricity supplier, you need to take a note of the first meter reading.

Check our smart meter guidance ⤵️
https://t.co/rAHkdrErvI

[CitizensAdviceNWKent @CANWK1]

Your employer must have a written tips policy if customers often give tips in your workplace.

💰 Tips include money given to employees by customers, as well as service charges that are added to the bill.

Our advice can help ⤵️
https://t.co/SnZIASU5rO

[CitizensAdviceNWKent @CANWK1]

Are your current working hours not suitable?

➡️ You can ask your employer to let you work in a way that suits your needs. This is called ‘flexible working’.

Here’s what steps you can take ⤵️
https://t.co/yuVxTgSkNV

[CitizensAdviceNWKent @CANWK1]

🛍️ Have you bought something that’s fake or counterfeit?

You have the legal right to a refund. You can also report the seller to Trading Standards or report them for fraud.

Check your consumer rights ⤵️
https://t.co/z8x17ZRJ9q

[CitizensAdviceNWKent @CANWK1]

⚠️ Your Universal Credit payments could be temporarily reduced if you haven’t done one of the activities in your claimant commitment.

This is known as being sanctioned.

Here’s what you need to know ⤵️
https://t.co/4BprK8Rubq

[CitizensAdviceNWKent @CANWK1]

Is your landlord not doing the repairs they’re responsible for? It’s best to speak to them first to resolve your problem.

✅ If that doesn’t help, there are steps you can take to complain.

Our online advice can help ⤵️
https://t.co/xEfllIE4Qu

[CitizensAdviceNWKent @CANWK1]

You’re entitled to paid holidays if you’re an employee or a worker - including an agency worker.

🗓️ You have to take your holiday in a period called a ‘leave year’.

We can help you understand your rights at work ⤵️
https://t.co/n0yphc1Ibk

[CitizensAdviceNWKent @CANWK1]

There are steps you can take if you’re struggling to afford your gas and electricity bills.

➡️ You should contact your supplier to let them know. They have to help you come to a solution to pay what you owe them.

Our advice can help ⤵️
https://t.co/8cmJjYswF1

[CitizensAdviceNWKent @CANWK1]

Did you know there’s different schemes to help you pay for childcare?
These will only pay for ‘approved childcare’.

You might also be able to get more help if you get any benefits.

Find out more on our website ⤵️
https://t.co/TbzFHsGv2e

[CitizensAdviceNWKent @CANWK1]

📦 Not received your parcel?

It’s the seller’s responsibility to make sure the item you bought from a business is delivered to you.

There are some steps you can take ⤵️
https://t.co/6eY3D7o76f

[CitizensAdviceNWKent @CANWK1]

What’s your employment status? You could be:
➡️ an employee
➡️ a worker
➡️ self-employed

It’s important to know your status as this will affect your rights.
Our online advice can help ⤵️
https://t.co/WEGDPDSYXx

[CitizensAdviceNWKent @CANWK1]

You could be entitled to benefits even if you work, have savings or own a home.

✅ It’s worth checking what you can get.

Read our online advice on benefits ⤵️
https://t.co/OPOl3UxGIW

[CitizensAdviceNWKent @CANWK1]

🚗 If you’re having problems with your used car, you might have a legal right to a repair, the cost of a repair, or some or all of your money back.

Try our online tool to check your consumer rights ⤵️
https://t.co/pX5lCmtki7

[CitizensAdviceNWKent @CANWK1]

⚡ Looking to save money on your gas and electricity?

You could consider switching suppliers or a different tariff with your current supplier.

Before that, check if you can switch ⤵️
https://t.co/hgEwcoxFOr

[CitizensAdviceNWKent @CANWK1]

Whoever you are, whatever your problem - we’re here to help you 💙

Everyday we help people like Jean, Hassan and Charlie find a way forward.

#WeAreCitizensAdvice. We are the people’s champion.

Find out more about us ⤵️
https://t.co/V4mcCwvboI