Capitec

Join 26 million South Africans who bank smart and pay less with our affordable banking solutions. 24hr Client Care 0860: 10 20 43 | WhatsApp: [phone].

[Capitec @CapitecBankSA]

@MrD69617408 Once we have feedback on your escalation, we will reach out to you directly.

[Capitec @CapitecBankSA]

@ngwanamokwepa Hello @ngwanamokwepa, thank you for your question. Funeral Cover has maximum limits per person across all policies. Multiple policies are allowed, but payouts may be capped. This is industry standard. You’re welcome to contact us anytime for clarity on your specific policies.

[Capitec @CapitecBankSA]

@itsjustcebo We are unable to advise of this as this requirement is set by the retailer but stores like Checker, Pick 'n Pay, Boxer and Shoprite do not require a minimum purchase.

[Capitec @CapitecBankSA]

@teleki_matlala Hello @teleki_matlala, thank you for reaching out. The cash back option is not available with our insurance covers. Let us know if there is anything else we can assist you with.

[Capitec @CapitecBankSA]

@MrD69617408 We understand your frustration and we have done an urgent escalation on your behalf.

[Capitec @CapitecBankSA]

@SlindoThabede Hello @SlindoThabede, we understand how upsetting this must be and we're here to assist you. Could you please send us a private message with your account number and a screenshot of the transactions for us to investigate further?

[Capitec @CapitecBankSA]

@mzumcinya The code is used as a unique identifier to route payments correctly to a specific bank.

[Capitec @CapitecBankSA]

@tatera1 Capitec Bank has a universal branch code: 470010

[Capitec @CapitecBankSA]

@marciateddy We understand how upsetting this must be. Please send us a private message with your account number for us to investigate further.

[Capitec @CapitecBankSA]

@sbongilegagu4 Hello @sbongilegagu4, we're sorry you're having trouble with accessing the app. Could you please send us a private message with your account number and a screenshot of the error for us to assist you?

[Capitec @CapitecBankSA]

@Eddymadbio Hello @Eddymadbio, please accept our condolences for the loss of your mother. We're sorry that your query has not been resolved yet. Please send us a private message your case number for us to assist you.

[Capitec @CapitecBankSA]

@Reign_C0C0 Hello Coco, we’re sorry for the confusion. Accounts for minors can’t have full app access on their own device yet a parent/guardian needs to manage it via their app. Please DM us your details so we can assist further and clear this up 🙏

[Capitec @CapitecBankSA]

@Sbuda_Hlangu11 Hello @Sbuda_Hlangu11💙
We’re really sorry for the frustration, we know how inconvenient this must be 😔
Please send us a DM with your details and a screenshot so we can take a closer look and assist you 🙏

[Capitec @CapitecBankSA]

@Glory79652 Hello @Glory79652, we understand that this must be confusing. Kindly view your bank statement to confirm the reason for the reduced balance and reach out to us should you need clarity.

[Capitec @CapitecBankSA]

@Kgotacokhai We’d like to investigate this matter for you. We’ll respond to your recent DM shortly

[Capitec @CapitecBankSA]

@Kgotacokhai We will respond to you shortly.

[Capitec @CapitecBankSA]

@Kgotacokhai We understand your frustration and would like the opportunity to look into this for you. Please send us a DM so we can assist further.

[Capitec @CapitecBankSA]

@Kgotacokhai We’re really sorry to hear this. We understand how upsetting and stressful that must be. This is not the experience we want for our clients.
Your security is extremely important to us, and we’d like to assist you as quickly as possible. Please DM us to look into the matter.