@JioCare Hi Kavita,
I'm quite busy at the moment and will reach out to you once I have some free time.
In the meantime, please continue improving the True 5G service and ensure complete transparency for customers who have recharged with the Unlimited 5G plan.
Thank you. @reliancejio
Very disappointing experience with @JioCare@reliancejio!
I’m using a 5G-enabled handset, have access to Jio True 5G network, and have recharged with an eligible Unlimited 5G plan. Yet, my data is still being deducted instead of providing unlimited 5G benefits.
@JioCare@reliancejio What's the point of offering Unlimited 5G plans if customers have to struggle to get the promised benefits?
Please look into this issue and provide a proper resolution instead of giving scripted responses. Extremely disappointing customer experience!
@JioCare@reliancejio To make matters worse, the customer care executive seemed completely confused, failed to listen to my actual concern, kept asking irrelevant questions, and was rude rather than resolving the issue.