CBHelpTeam

Official @houseofcb Customer Service Team. Drop us an email at [email protected] or tweet us!

[CBHelpTeam @CBHelpTeam]

@nitnit233 Hi! Your return was delivered back to us last week, and as advised on our website, we require 2–5 working days to process returns once they arrive at our warehouse.
This was processed ASAP, and within our standard processing timescales. Thanks for your patience. x

[CBHelpTeam @CBHelpTeam]

@nitnit233 Hi! May you please DM us your order number and return tracking ID so we can look into this? ❤

[CBHelpTeam @CBHelpTeam]

@nitnit233 @HouseOfCB Hi! We can see that our team have been in touch about this already - we reply within 24 hr from your last message on, new messages reset the clock ❤ Please DM us your return tracking numbers x

[CBHelpTeam @CBHelpTeam]

@blkClaudiaSchif Hi! These shorts were released this week❤️ Find them here: https://t.co/AilXrdRuRz x

[CBHelpTeam @CBHelpTeam]

@Crln2584 Hi! Please DM us your order number ❤

[CBHelpTeam @CBHelpTeam]

@jnchaumette @HouseOfCB Hi,
We aim to reply within 24 to 48 hours from your most recent message, as noted on our website. New messages reset the clock.
Note that, once placed, orders might not be cancelled or modified as we advise at checkout, since they are sent out ASAP. DM us your order number x

[CBHelpTeam @CBHelpTeam]

@ZuleikaJ It might take up to 10 working days for a refund to be reflected into your account, depending on your bank's timescales, as advised in your refund confirmation email.

If there's anything else we can help with, let us know. :)

[CBHelpTeam @CBHelpTeam]

@ZuleikaJ Hi! We've sent you a DM - your order was already refunded on April 2nd, and we sent you a couple notification emails about this. Please check your junk mails as well. x

[CBHelpTeam @CBHelpTeam]

@abena_gabbie Hi! As long as you follow our return policies, you can return your item in person at one of our stores (excluding concessions). x

[CBHelpTeam @CBHelpTeam]

@MCWWIII Hi! Select the one that says Mistress Rocks, that's our sister brand ❤ The address indicated in your return form is correct, make sure it's Unit 1. x

[CBHelpTeam @CBHelpTeam]

@moimaison333 Hi! You can place your order on our website: https://t.co/Lq0YWmk9i8 - we ship to most countries ❤

[CBHelpTeam @CBHelpTeam]

@oliviazao Hi! Each item has its own restock date, once we have a date it'll be updated on the site as usual. If you're already on our waiting list, we'll notify you when we restock :)

https://t.co/GO3yMAR0Ub

[CBHelpTeam @CBHelpTeam]

@RainveyHe Hi! Sorry to hear that, we can see that you've made your exchange in person at one of our stores. Our team is checking with the store about this and we'll update you via email as soon as we have news. x

[CBHelpTeam @CBHelpTeam]

@jescry111 Hi! We're sorry to hear that, is there anything we can help with? Please DM us ❤

[CBHelpTeam @CBHelpTeam]

@elliewhitford_ Hi! The restock date isn't set yet; once we have a date it'll be updated on the site, as usual. If you're already on our waiting list, we'll notify you when we restock ❤

[CBHelpTeam @CBHelpTeam]

@98some1 Hi! We don’t offer sign-up or first-order promo codes. We'll post about it when we have any deals, as usual❤

[CBHelpTeam @CBHelpTeam]

@Sproglet1 @HouseOfCB Hi! The second item was purchased with 6-7 working days delivery, as we first have to transfer it to the nearest warehouse. This is why it's being sent separately. You then receive a notification email with the tracking info when the order is sent out your way. :)

[CBHelpTeam @CBHelpTeam]

@Soa1428325A Hi! We reply 24-48 hours from your most recent message, as noted on our website. When multiple messages come in, it resets the wait time. Messaging across different channels can also create delays or mix ups. So sorry!
DM us your order number and we'll check. x