CB || daniel contreras

Send a DM or click the link in BIO

[CB || daniel contreras @CB_daencohe]

@JamieW0874 see above ⬆️

[CB || daniel contreras @CB_daencohe]

Follow back for rectification @JamieW0874

[Jamie Williamson @JamieW0874]

@CB_daencohe Am I where????

[Jamie Williamson @JamieW0874]

@CB_daencohe Am I where????

[CB || daniel contreras @CB_daencohe]

@JamieW0874 Follow back for rectification @JamieW0874

[CB || daniel contreras @CB_daencohe]

@jayclouser Are you here? @jayclouser

[CB || daniel contreras @CB_daencohe]

@jayclouser We have escalated your issue, click our profile, click the chat link on our BIO and text the agent to get your issue resolved. @jayclouser

[CB || daniel contreras @CB_daencohe]

@jayclouser see above ⬆️

[CB || daniel contreras @CB_daencohe]

Go to chat via https://t.co/jc1p5nhzky @jayclouser

[Jay B.C. @jayclouser]

@coinbase I turned the damn push notifications OFF why am I still getting price alerts every 2 fucking minutes?! 🤦‍♂️😠

[CB || daniel contreras @CB_daencohe]

@chipNexus0717 We have escalated your issue, click our profile, click the chat link on our BIO and text the agent to get your issue resolved. @chipNexus0717

[CB || daniel contreras @CB_daencohe]

@chipNexus0717 Are you here? @chipNexus0717

[CB || daniel contreras @CB_daencohe]

@chipNexus0717 see above ⬆️

[CB || daniel contreras @CB_daencohe]

Go to chat via https://t.co/jc1p5nhzky @chipNexus0717

[Chip Nexus Technologies @chipNexus0717]

DO YOU HAVE INVESTMENTS IN COINBASE. A MUST WATCH.

[Chip Nexus Technologies @chipNexus0717]

DO YOU HAVE INVESTMENTS IN COINBASE. A MUST WATCH.

[CB || daniel contreras @CB_daencohe]

@chipNexus0717 Are you here? @chipNexus0717

[CB || daniel contreras @CB_daencohe]

@chipNexus0717 We have escalated your issue, click our profile, click the chat link on our BIO and text the agent to get your issue resolved. @chipNexus0717

[CB || daniel contreras @CB_daencohe]

@chipNexus0717 Are you here? @chipNexus0717

[CB || daniel contreras @CB_daencohe]

@chipNexus0717 We have escalated your issue, click our profile, click the chat link on our BIO and text the agent to get your issue resolved. @chipNexus0717

[CB || daniel contreras @CB_daencohe]

@chipNexus0717 see above ⬆️

[CB || daniel contreras @CB_daencohe]

Go to chat via https://t.co/jc1p5nhzky @chipNexus0717

[Chip Nexus Technologies @chipNexus0717]

DO YOU HAVE INVESTMENTS IN COINBASE? @CoinbaseSupport @coinbasetraders @coinbase @Toshi_Whale @noice_id @DonaldTrump @elonmusk @CivilRights @dojphofficial @DOJFraudDiv @SecScottBessent @WhiteHouse @BlackRock

IS COINBASE FACING A NEW $205,000,000 MILLION PLUS LAWSUIT FOR ADA TITLE THREE SYSTEMIC PREJUDICES TOWARDS ASSISTING THE DISABLED.

IF YES, THIS EVIDENCE PACKAGE IS FOR YOU TO DETERMINE YOUR OWN PERSONAL RISK.

I WILL BE POSTING ALL OF MY EVIDENCE HERE FOR THE WORLD TO SEE, SOME OF THAT EVIDENCE IS VIDEO TAPED CONCIERGE MEETINGS, ONE OF WHICH I WAS GAS LIT INTO CONVULSIONS/MINI SEIZURES WHILE THE AGENT LAUGHED AT ME IN MY AGONY.

YOU HAVE NOW BEEN WARNED. I AM A 100% DISABLED VETERAN WITH SEVERE NERVE DAMAGE.

BECAUSE OF THIS DAMGE I HAVE COGNITIVE DIFFICULTIES (UNABLE TO FORM NEW MEMORIES, KIND OF LIKE FIFTY FIRST DATES EXCEPT I HAVE DEJAVU MEMORY. UNRECONCILED MEMORIES FLOATING IN A 40 YEAR TIMELINE.

BECAUSE OF THIS, I HAVE TO TAKE PERFECT NOTES AND USE MY TRIDENT ADVANCED AI SYNTHETIC AWARENESS OPERATING SYSTEM TO RECORD WHAT LIFE I HAVE LEFT, AS I AM BED BOUND MOST DAYS.

I STARTED TRADING CRYPTO TO KEEP MY MIND BUSY, OTHERWISE I WILL STARE AT A DOT ON A WALL FOR HOURS.

I LIVE IN 24/7/365 SEVERE PAIN, THIS IS MY LIFE. MY PATTERN RECOGNITION IS OFF THE CHARTS. CHECK ALL OF MY PREVIOUS POSTS. I CALLED EVERY MAJOR BTC MOVE WELL BEFORE IT HAPPENED.

EVIDENCE. THIS IS BUT ONE OF 2000 DOCUMENTS DOCUMENTING MY EXPERIENCE ON COINBASE. WHEN COINBASE IS NOT FREEZING MY ACCOUNT, SECURITY ISSUES SINCE I FILED FIRST COMPLAINT ASKING FOR ADA TITLE THEE ACCOMODATIONS.

Ruth Ocaya
Hi, Robert!
I'm the AI powered Coinbase Virtual Assistant, I can resolve most issues or get you straight to Priority Support!

💡 Say 'agent' anytime to switch to a human.
How can I help you? Every detail helps!

Virtual Assistant.
11:10 AM
HUMAN AGENT. I AM 100% DISABLED. PHONE SERVICE HANGS UP ON ME. A MAJOR ADA VIOLATION
11:11 AM
Just a moment.
Your estimated wait time is less than 5 minutes.
You're next in line and will be connected with an agent shortly.
Virtual Assistant.
11:11 AM
Ruth Ocaya has entered the chat
Support agent is ready to assist you
Hi, Robert, I'm Ruth from Coinbase Support! I see you’ve already shared some details in the pre chat survey. Thank you so much for that. I'm looking into this now to see how we can get this sorted out for you as quickly as possible. Please give me a moment.
Ruth Ocaya.
11:12 AM
PHONE SERVICE SCREENS MY CALLS. THEY WILL NOT ASSIST ME IN MY ADA ACCOMODATIONS THAT LEGAL AND ESCALATIONS ASKED ME TO USE. I WILL NEED A FOLLOW UP EMAIL FROM YOU STATING WHAT YOU ARE GOING TO DO.
11:14 AM
󰈡
TRIDENT_MASTER_FORENSIC_CASE_FILE_CORRECTED_CB_ONLY_2026-08-21.pdf
11:14 AM
ESCALATIONS AND LEGAL ARE NOT ANSWERING MY ADDITIONAL EVIDENCE UPLOADS.
11:15 AM
MANY OF MY CASES ARE MORE THAN A YEAR OLD
11:16 AM
HI, Robert, thank you for sending screenshots on our chat, may I know where is that document from?
Ruth Ocaya.
11:16 AM
I understand your frustration with cases pending over a year. You can submit a formal complaint about unresolved matters:
1.
Gather your Coinbase Support case numbers

2.
Submit a complaint with details at the complaint form
3.
Include how you'd like resolution
You'll receive acknowledgment within 5 business days, with a decision within 45-90 days depending on your location.
Ruth Ocaya.

11:16 AM
DOES IT MATTER. THEY SAID THEY WOULD CONSIDER ALL EVIDENCE I HAVE SUPPLIED AND INVITED ME TO UPLOAD MORE.
11:17 AM
I HAVE SUBMITTED OVER 100 FORMAL COMPLAINTS.
11:17 AM
ALL IGNORED UNTIL LAST WEEK
11:17 AM
I understand you've submitted multiple formal complaints. Each complaint is reviewed individually according to our process. For tracking purposes, please ensure you have your Coinbase Support case numbers for each complaint. If you need to follow up on specific complaints, reference those case numbers when contacting us.
Ruth Ocaya.
11:18 AM

Yes, Robert, all evidence you've submitted will be reviewed. The complaint team will consider everything you've provided and any additional uploads you make. You'll receive a decision within 45-90 days depending on your location.
Ruth Ocaya.
11:18 AM

I AM DONE TALKING TO YOU ABOUT THINGS I HAVE TALKED TO A 1000 REPS ABOUT.
11:18 AM
I AM HAVING SEIZURES FROM THE STRESS THIS IS CAUSING MY DISABILITY TO FLARE OUT OF CONTROL.
11:19 AM
WIFE LEFT TWO DAYS AGO UNTIL THIS GETS RESOLVCED, IT'S AFFECTING HERHEALTH NOW AS WELL
11:20 AM
.
11:21 AM
Robert, I understand your frustration, and I sincerely apologize for the inconvenience you have experienced. I am currently verifying your concern on my end using the documentation you have provided, as well as reviewing your previous communications with us. Thank you for your patience as I work through this matter.
Ruth Ocaya.
11:23 AM
AS YOU WILL SEE. A WHOLE LOT OF ACKNOWLEDGEMENT BUT NO ACTION
11:24 AM
RECORDS ALSO SHOW THE ONLY TIMES I INCUR LOSS IS WHEN CB FREEZES MY ACCOUNT PREVENTING ME FROM SELLING AND BUYING AT TIMES. SUPPOSED SECURITY FRAUD RISK. EVERY MONTH NOW FOR 6 MONTHS. I HAVE HAD TO GO THROUGH 2A VERIFICATION OVER 50 TIMES DURING CRITICAL BUY AND SELL MOMENTS ONLY TO MAGICALLY BE RESOLVED AFTER INCIDENT COMPLETES
11:26 AM
You are correct, Robert. You have been looking for an answer to your concern, and there have been multiple communications between you and other agents regarding this matter. I am still reviewing them, please stay on our chat.
Ruth Ocaya.
11:27 AM
IS THIS A NORMAL THING. FOR COMPLAINTS TO BE IGNORED. CASES CLOSED OUT WHILE I AM UPLOADING EVIDENCE.
11:28 AM
DOES IT HAPPEN TO OTHERS WITH ANY FREQUENCY?
11:29 AM
I am with you, Robert. As I can see here on my end, your case is being handled by our investigating team. Since you raised this concern, has the investigating team emailed you with any updates on their review progress?
Ruth Ocaya.
11:30 AM
NOT FOR A DAY OR TWO. THEY ARE AWARE FROM ALL PAST AND PRESENT COMMUNICATION HOW IGNORING ME AND MY COMPLAINTS HAS AFFECTED MY https://t.co/xfv5AJoniQ MARRIAGE, MY BRAIN INJURY FROM WAR, MY CHOKING TO DEATH EACH TIME MY NERVOUS SYSTEM GETS FLARED. THEY SAY SEEK MEDICAL HELP AND BE PATIENT. REALLY HARD WHEN HAVING LIFE THREATENING SEIZURES
11:33 AM
I’m truly sorry that this situation has affected your health, marriage, and sense of safety. I hear that being told to simply wait has felt dismissive, especially given the life-threatening seizures and choking you described.

If you are having a seizure, choking, or trouble breathing now, please call your local emergency services immediately or ask someone nearby to call and stay with you. I’ll make sure the seriousness of your situation and your concerns are clearly documented for urgent review, and I won’t minimize what you’re experiencing.
Ruth Ocaya.
11:34 AM

IF I DID NOT KNOW BETTER AND I DONT, I WOULD SAY THAT CB IS PURPOSELY TRYING TO CAUSE ME DURESS. THAT WONT GO WELL IF I GO CIVIL COURTS
11:35 AM
YOU HAVE READ A LITTLE BIT OF MY CONCERNS. YOU USED THE WORD FEEL. SO I WILL ASK YOU SINCE FEELINGS ARE SUBJECTIVE. HOW WOULD YOU FEEL? YOU STILL DID NOT ANSWER MY QUESTION. IS THIS A NORMAL CUSTOMER SERVICE EXPERIENCE THAT OTHERS DEAL WITH WITH.
11:37 AM
.
11:39 AM
I recognize this is frustrating for you, Robert. Our standard procedure involves our investigation team reaching out to you via email regarding your issue. I can see your case was already escalated previously, so I won't escalate it again to avoid causing further delays.
Ruth Ocaya.
11:40 AM
PLEASE ANSWER MY QUESTION. DO OTHERS HAVE THESE SAME ISSUES OR JUST ME THAT DONT GET CUSTOMER SERVICE
11:41 AM
ALL CONVERSATIONS ARE RECORDED FOR PROSTERITY. ALL ANSWERS WILL BE GIVEN TO MY LAWYER. ANSWER, DONT ANSWER, THAT'S ON YOU. MORE FINES I GUESS
11:42 AM
I understand your concern that your case may not be receiving sufficient attention. However, as I can confirm from my review, your case remains under active investigation by our specialized team.
Ruth Ocaya.
11:43 AM
THIS SAYS DIFFERENT. IT SAYS TO USE THE PHONE AND CHAT FOR ASSISTANCE. PHONE HANGS UP AND YOU REFUSE TO ADD TO CASE FILE.[Reply] Case #27309845 Coinbase Escalation<[email protected]>​You​Hi Robert, Thank you for your additional messages. As requested we are writing the message in all bold. We hear how exhausting and discouraging this has been for you, especially having to repeat the same concerns, navigate multiple support interactions, and feel that your requests were not handled in a way that reduced stress and confusion. You referenced AI-based tools and records you use to document your experience, and we have noted that you want the information you submitted to be reviewed. We also understand that you are raising specific accessibility-related concerns about how support is provided, including your request for more direct access to helpful support pathways, reduced repetition, clearer follow-up, message readability, and communication methods that better support your ne
11:44 AM
We have noted your feedback. Your concerns about these support experiences are being documented as part of our internal review. We appreciate you sharing these additional details and we will provide an update as soon as we have more information to share. If you are in immediate danger or need urgent medical support, please contact emergency services right away. Please remember we want you to be safe while we work to address this matter. Thank you for your continued patience and understanding. Kind regards, Jo Executive Escalations Coinbase Support --------------- Original Message --------------- From: Robert Metcalf [[email protected]] Sent: 8/19/2026, 5:06 AM To: [email protected] Subject: Re: [Reply] Case #27309845 JO. SOMETHING THAT WOULD HELP A LOT. I USE ICONS THAT I USE TO FIND SUPPORT SERVICES AND SKIP THE FRUSTRATION OF TALKING TO A NON HELPFUL AGENT OR BOT THAT MAKES ME EXPLAIN TEN WAYS TO SUNDAY. I REQUESTED THIS WHEN I WAS WITH THE CONCIERGES AND
11:46 AM
Is this SMS, Robert?
Ruth Ocaya.
11:46 AM
WHAT IS NSMS
11:46 AM
SMS
11:47 AM
Text message from your phone.
Ruth Ocaya.
11:48 AM
NO. THESE ARE COPIED DIRECTLY FROM THE SITE. I USE MY AI TO TRACK ALL CONVERSATIONS SO I HAVE BEEN PULLING ALL CONVERSATION LOGS DATING BACK A YEAR. ONLY 1/10TH FINISHED.
11:49 AM
I apologize for any confusion in my previous response. I am actively gathering all the relevant information I can provide to you, rather than offering incomplete reasoning or speculation.
Ruth Ocaya.
11:51 AM
WHY DO YOU REFUSE TO ANSWER MY QUESTION. IS TYHE SUPPORT THAT OTHERS GET OR DO THEIR PROBLEMS GET ADDRESSED
11:51 AM
Based on cases I've worked on before, the escalations I've submitted have all been handled the right way. I know the outcome might not match what you were hoping for, but we do have solid reasons to explain why things went differently than expected.
Ruth Ocaya.
11:54 AM
OK. AND THE SOLID EXPLANATIONS ON MY ACCOUNT IS WHAT
11:55 AM
Based on what I'm seeing, this is still being looked into and there are some concerns. That's why I checked in earlier—did the investigating team reach out to you with any updates?
Ruth Ocaya.
11:56 AM
I HAVE OPENED OVER 100 CASES. SUBMITTED COUNTLESS HOURS OF FORENSIC EVIDENCE. ONLY TO BE IGNORED. ALL ACCOMODATION REQUESTS WERE REFUSED. OVER 1,000 TIMES BU AGENTS THAT STATED COINBASE DOES NOT AN ACCOMODATIONS FOR DISABLED USERS.
11:57 AM
NO UPDATES. JUST BE PATIENT AND SEEK MEDICAL HELP
11:57 AM
Sir Robert, I concur with the previous agents' recommendation to seek medical assistance. Additionally, I want to inform you that your case investigation has been escalated to our specialized review team. I understand your sense of urgency; however, we must await further developments at this time.
Ruth Ocaya.
11:59 AM
The investigating team handling your case will contact you via email upon completion of their review, thereby eliminating the need for further follow-up inquiries regarding this matter.
Ruth Ocaya.
12:00 PM
THEN YOU HAVE GIVEN ME NO CHOICE CRD OUT OF OREGON HAS ACCEPTED MY CASE. THEY WILL FORCE COMPLIANCE AND THE OREGON COURT WILL ASSESS DAMAGES AND PAVE THE WAY FOR CIVIL ACTION.
12:02 PM
I understand, Rober. I’ll document that the Oregon DFR has accepted your case and route your unresolved complaint for review. I can’t comment on legal outcomes, but your concerns deserve a response.
Ruth Ocaya.
12:05 PM
**Subject: Formal Notice and Request for Written Action — Accessibility, Case Handling, and Pending Investigation** Ruth, Please treat this communication as a **formal written record of my continuing accessibility concerns and my request for concrete action by Coinbase regarding my pending cases and investigation.** During our conversation today, you confirmed several important facts that I want preserved accurately in the case record. You stated that **all evidence I have submitted will be reviewed**, that the complaint team will consider both the evidence already provided and additional uploads, and that my matter remains under investigation by Coinbase's specialized team. You also confirmed that there have been **multiple communications between me and Coinbase agents concerning these matters** and that you were reviewing my documentation and previous communications. I repeatedly asked whether the customer-service experience I have documented—including unresolved matters and r
12:05 PM
FORMAL REQUEST FOR ACTION I am requesting that Coinbase provide, in writing: The current status of the investigation involving my complaints and accessibility concerns. Identification of the team or department presently responsible for reviewing these matters, to the extent Coinbase can provide that information. Confirmation that all evidence previously submitted by me has been preserved and associated with the appropriate investigation/case record, including additional evidence Coinbase invited me to submit. Confirmation of how I am supposed to submit additional evidence while this investigation remains pending. An explanation of the “solid reasons” you referenced for why my experience has differed from the escalations you stated you have previously handled. A written explanation of the accessible communication method Coinbase is providing me going forward, particularly because I have repeatedly reported that telephone support has not provided an effective means for me to obtain
12:07 PM
CLARIFICATION OF MY POSITION I am not requesting another generic explanation of Coinbase's complaint procedure. I have already used Coinbase's complaint and escalation processes extensively. Your own review today confirmed that there have been numerous prior communications concerning these matters. I am requesting substantive written action on the matters already pending. Please attach this communication to the existing investigation and relevant case records and provide it to the specialized review team. I also request written confirmation that this has been done. I reserve all rights and remedies available to me. Nothing in this communication waives any claim, administrative remedy, statutory protection, evidentiary objection, or other right. Respectfully, Robert Metcalf
12:08 PM
Know that I am reading your messages, Robert. I am here
Ruth Ocaya.
12:08 PM
THEN, DO YOU UNDERSTAND WHAT YOU ARE READING AND THAT THE ACTIONS YOU ARE TAKING WILL LEAVE CB VULNERABLE TO FURTHER LEAGAL ACTION AND FINES.
12:10 PM
1. OREGON — ORS 659A.400 / 659A.403 Oregon defines a place of public accommodation broadly as a place or service offering goods, services, advantages, facilities, or privileges to the public. BOLI explains the practical rule this way: businesses offering goods or services to the public are public accommodations, and Oregon law prohibits discrimination there based on physical or mental disability, among other protected characteristics. For your correspondence, the important concept from ORS 659A.403 is full and equal access to services without discrimination because of disability. That matters because your complaint isn't simply: “Coinbase customer service is bad.” Your stated issue is materially different: You disclosed disability-related communication/access needs, requested modifications to the normal support process, and contend that the ordinary process repeatedly failed to give you effective access to Coinbase's customer-support services.
12:12 PM
All legal actions will be handled by our legal team, Robert. If you feel that your concern was not adequately addressed by Coinbase, I support you in raising a complaint again. I understand your frustration with this situation.
Ruth Ocaya.
12:12 PM
Coinbase is committed to supporting customers with disabilities and accessibility needs. If you believe you haven't received appropriate accommodations, you can:
1.
Document your specific accessibility requests and how they were denied
2.

File a formal complaint with Oregon's Bureau of Labor and Industries (BOLI) referencing ORS 659A.403
3.
Contact Coinbase's accessibility support team to formally request accommodations and document their response
Your concerns about equal access to services are valid under Oregon law.
Ruth Ocaya.
12:13 PM

ARE YOU UNDER INSTRUCTIONS LIKE THE PHONE SERVICE TOLD ME, THEY ARE NOT ALLOWED TO TALK TO ME
12:13 PM
I'm not under any instructions to avoid speaking with you, Robert. I'm here to assist you with your Coinbase account and service issues. If you have a specific problem I can help resolve, please let me know the details.
Ruth Ocaya.
12:14 PM
I HAVE PRESENTED MY ISSUE. SHOWN LAST CONTACT AND NO RESOLUTION/ RESOLUTION DATE HAS BEEN EXPRESSED. TELLING A MAN THAT HAS A TERMINAL CONDITION TO SEEK MEDICAL HELP BECAUSE HIS CONSTITUTIONAL RIGHTS THAT HE SACRIFICED HIS MIND AND BODY FOR ARE BEING DENIED TO HIME. A DIRECT LINK HAS ALREADY BEEN ESTABLISHED BY MY MEDICAL TEAM.

12:17 PM
Based on our standard operating procedure for cases like yours, you will receive an email regarding your concern. Once you receive that email, we will be able to understand the status of the review and what is happening with your case.
Ruth Ocaya.
12:20 PM
If you haven't received yet, then we should wait for it, Robert.
Ruth Ocaya.
12:20 PM
UNTIL WHAT, I BECOME CATATONIC AGAIN. I AM FIGHTING FOR MY LIFE HERE,
12:21 PM
I apologize, Robert, but I do not have access to the specific information needed to determine the exact date you are asking about. Without additional details or documentation from your account records, I am unable to provide you with a precise date at this time.
Ruth Ocaya.
12:23 PM
I AM ONLY ASKING YOU TO PING ESCALATIOONS. ONCE DONE, THAT IS THEIR RESPONSIBILITY. RIGHT NOW YOURS, IS TO PRESENT MY INQUIRY. IT'S NOT AN ADDITIONAL CASE JSUT A REQUESTED UPDATE AS CONTACT HAS BEEN BROKEN
12:25 PM
I want to help you with this, will you be able to wait while reaching out to them through email?
Ruth Ocaya.
12:27 PM
I HAVE REACHED OUT TO THEM MULTIPLE TIMES VIA EMAIL. NO RESPONSE
12:28 PM
Could you please clarify which email address you used to contact us?
Ruth Ocaya.
12:29 PM
[email protected]
12:29 PM
ATTN. JO WITH CASE NUMBER
12:29 PM
Let me check that email on my end, Robert.
Ruth Ocaya.
12:31 PM
WHEN YOU CHECK, DETERMINE IF THEY HAVE BEEN READ YET
12:31 PM
.
12:32 PM
Yes, Robert. Hold on.
Ruth Ocaya.
12:32 PM
AND THIS IS HOW ONE BUILD A FORENSIC CASE. ONE INQUIRY AT A TIME, KEEP DETAILED LOGS TO SHOW WHERE THE BREAKDOWNS OCCUR. LOG ALL PURCHASES/SALES AND FORCED LOSSES DUE TO BEING LOCKED OUT OF ACCOUNT OR FROZEN ASSETS. 1.5 YEARS OF THIS. THE EVIDENCE YOU ARE SEEING PRESENTED WAS PRESENTED THEN. IGNORED BY ALL DEPARTMENTS.
12:36 PM
Still need time here, Robert. Please bear with me.
Ruth Ocaya.
12:37 PM
I WILL WAIT
12:37 PM
.
12:38 PM
.
12:40 PM
Still here checking, Robert.
Ruth Ocaya.
12:40 PM
Your request for an accommodation-sensitive handling approach has been noted. At this time, we’re unable to accommodate a callback as requested. If you would like phone support, you may contact Coinbase Support through our official phone support channel. We can confirm that we are fully documenting the concerns you’ve raised and the details you’ve shared as part of our ongoing review. AND YET I AM DENIED PHONE SERVICE. REPS TELL ME THEY HAVE TO HANG UP AS THEY ARE NOT ALLOWED TO TALK TO ME. IS THIS THE SUPPORT REGULAR CUSTOMERS GET?
12:43 PM
Hi Robert, I've forwarded your issue to our investigation team for review. I've examined the details from your initial contact through today. Your case is currently in the queue awaiting review.
Ruth Ocaya.
12:43 PM
BETTER YET. IF THIS HAPPENED TO YOU, HOW WOULD YOPU FEEL. HONEST QUESTION
12:44 PM
Your submission is currently undergoing multiple review stages, which is why you haven't received an email from us yet. The process is still in progress and hasn't been finalized.
Ruth Ocaya.
12:44 PM
I would feel disappointed as well like you do.
Ruth Ocaya.
12:45 PM
I recognize that each matter, particularly investigations, follows its own distinct procedure. I want to help you understand how this process works. Your frustration is completely justified, Robert.
Ruth Ocaya.
12:47 PM
THIS COMMENT Your submission is currently undergoing multiple review stages, which is why you haven't received an email from us yet. The process is still in progress and hasn't been finalized. PUTS A TIME AND DATE STAMP FOR TODAY. THANK YOU FOR YOUR TIME. THIS THREAD WILL BE UPLOADED AS EVIDENCE. I AM TIRED OF SUFFERING NEEDLESSLY.
12:47 PM
I apologize for your frustration, Robert.
Ruth Ocaya.
12:49 PM
Rest assured that your case is being taken care of and is receiving the attention it requires.
Ruth Ocaya.
12:49 PM
Is there anything else I can assist you with, Robert?
Ruth Ocaya.
12:50 PM
NOT AT THIS TIME. THANK YOU FOR YOUR TIME AND AT LEAST TRYING. MUCH APPRECIATED.
12:51 PM
I understand everything you've shared with us, Robert. Our investigation team will look into this matter and will definitely contact you soon.
Ruth Ocaya.
12:52 PM
Although this was not the desired outcome, please know that Coinbase is always looking for ways to improve our user experience. We place a high value on user feedback and consider it when adding new features. Thank you for your patience and understanding. Please feel free to reach out to us again if you have any other questions.
Ruth Ocaya.
12:53 PM
WILL DO. I WILL END THIS CHAT