CCW Digital

The #1 Customer Contact Community & Online Research Hub serving 150,000+ members globally💡 📨[email protected]

[CCW Digital @CCW_Digital]

Our next Seminar Series is coming up. CX leaders across industries will be covering their top initiatives for EX in 2024 with actionable advice you can bring back to your teams. 

Here’s how one business is developing as they build out their CX future: https://t.co/bJzsseI0kj

[CCW Digital @CCW_Digital]

🚨 Last Chance to Register for Our Webinar Going Live Today

📅 1/31/24 | 2PM ET
🔗 https://t.co/TH51bXVPEu

Don't miss this exclusive opportunity to gain a blueprint for a more efficient and seamless operation that fosters high-performing teams and unbreakable customer loyalty.

[CCW Digital @CCW_Digital]

We’re going live tomorrow at 2PM for our next Webinar!
Tune in to discover the secrets to leveraging AI as a powerful ally for efficiency and customer satisfaction.

Register here: https://t.co/ekYdr9D0LJ

[CCW Digital @CCW_Digital]

Our results from our Annual Consumer Survey is now out! Check out our key findings here: https://t.co/CeuGSDKXmX

[CCW Digital @CCW_Digital]

Join us September 21 at 2PM ET for this instructional webinar on the utilizing the capabilities of #GenerativeAI to revolutionize your #CX and empower your organization to deliver personalized experiences at any time.

Register here: https://t.co/ofLPe7Fe4d

[CCW Digital @CCW_Digital]

Our seminar will help companies realize the true benefits seamless technology can have on today’s CX and EX. Speakers will share their experiences rebuilding contact center operations and modernizing experiences for a new era of support.

Register: https://t.co/r08XsB7eFb

[CCW Digital @CCW_Digital]

Join us for our engaging webinar as we explore the transformative potential of Conversational AI and automation in customer contact.

Register here: https://t.co/oFUl79LMHc

[CCW Digital @CCW_Digital]

Download our latest Special Report to explore how you can create a more flexible and customer-centric operation to support the unpredictability facing the contact center today.

Get the report here: https://t.co/YbjASYKTIY

[CCW Digital @CCW_Digital]

Tune in TOMORROW at 12PM ET for our next Webinar to learn how you can shape a CX reality that exceeds expectations, achieves ultimate productivity, and empowers you and your employees.

Register here: https://t.co/yklPypZw7Y

[CCW Digital @CCW_Digital]

Generative AI and Chatbots for Customer Contact, features a combination of keynotes, research-driven analyst chats, and real-world case studies surrounding the usage of Generative AI and its impact on the contact center.

Register here: https://t.co/mKsEzGUdZQ

[CCW Digital @CCW_Digital]

Last chance to register for our ChatGPT Webinar going live TODAY at 2PM ET!

Join us as we reveal why ChatGPT is so revolutionary and how it will evolve the role of the customer service agent.

Register here: https://t.co/VbtEpox0Q4

[CCW Digital @CCW_Digital]

We’re going LIVE this Wednesday to talk about what’s taking the customer contact landscape by storm; #ChatGPT.

Learn how generative AI is changing the role of the contact center and the impact it’s having on natural language processing.

Register here: https://t.co/OfcFEHGYXF

[CCW Digital @CCW_Digital]

Last year the IRS received its lowest customer service score in history, dropping the ball on processing nearly 5 million individual tax returns. This year, the IRS is making some internal changes that should help soothe taxpayer woes.

Read the article: https://t.co/6wlr3um1mc

[CCW Digital @CCW_Digital]

We’re going LIVE this Wednesday to talk about what’s taking the customer contact landscape by storm; #ChatGPT.

Learn how generative AI is changing the role of the contact center and the impact it’s having on natural language processing.

Register here: https://t.co/OfcFEHGYXF

[CCW Digital @CCW_Digital]

Celebrate our 25th anniversary of CCW Las Vegas, virtually! Our May Online Event aims to review the contact center’s progress over the last year and uncover the top trends in customer contact. 

Live Date: May 9-10 | 12PM ET
Register here: https://t.co/fG657qwWtm

[CCW Digital @CCW_Digital]

Despite the constant discourse around "omnichannel engagement" 80% of companies still struggle to deliver end to end journeys.

Join our Webinar to learn how you can utilize the intelligence within your customer data to optimize your #CX.

Register here: https://t.co/yGMSqfIYjg

[CCW Digital @CCW_Digital]

Join us next Tuesday, February 28th for our next Webinar providing the answers and action plan to tackling the biggest obstacles customer contact agents are facing and future-proofing your business take on any CX or EX demands.

Register here: https://t.co/q7NfePUyAH

[CCW Digital @CCW_Digital]

Tune into our Webinar this Thursday, February 23, 2023 at 2PM ET as we dive into how to build the right analytics strategy for your organization to create real-time insights and optimize your performance.

Register here: https://t.co/iN6UYSDPYn

[CCW Digital @CCW_Digital]

Here's why most contact centers are still struggling to eliminate customer stress and what investments they should prioritize to tackle this in 2023.

Read the article here: https://t.co/dK5K3IBS6Z

#cxtrends #investment #contactcenter #CX

[CCW Digital @CCW_Digital]

With the stakes of customer and employee experiences at an all-time high, it is crucial that we take imperative action in 2023. Our latest Market Study reveals what steps leading brands will take to make success a reality this year.

Download the PDF: https://t.co/4vEg5ua6MZ

[CCW Digital @CCW_Digital]

Join us February 22nd, at 2PM ET as experts from Comcast and Nuance will reveal how to drive #agentproductivity, deliver personalized customer engagements, and implement an environment within your contact center where agents want to work.

Register here: https://t.co/uOD7MtUzHE