CFI Group

CFI Group is a global leader in CX management solutions using research experts and our customized, patented approach.

[CFI Group @CFIGroup]

CFI Group, in partnership with @GrantThorton, is collecting public sector employee feedback regarding work life since the COVID-19 pandemic. Lend your voice. Take the survey here: https://t.co/bN95qZKVLB
#customerexperience #cx #employeeexperience

[CFI Group @CFIGroup]

CFI Group has selected Medallia to provide 10 websites across six federal agencies the power to understand in-the-moment digital user experiences and take intelligent action to improve them. #CustomerExperience https://t.co/cU7y7JoxdA

[CFI Group @CFIGroup]

As it turns out, psychics and fortune tellers have plenty to tell us about effective CX. And while some findings were obvious, some were a little more surprising. https://t.co/NIxaj6YcII #CX #CustomerExperience

[CFI Group @CFIGroup]

We are excited about our partnership with @Medallia
#MedalliaCityTourDC #gov20 #CustomerExperience

[Claudia Hosky @FedInsider]

Sheri Petras, CEO of @CFIGroup announces their partnership with @Medallia so you can more easily take advantage of American Customer Satisfaction Index data. Congrats! #MedalliaCityTourDC #customerexperience #gov20

[Peg Hosky @PegHosky]

Sheri Petras, CEO @CFIGroup Build a roadmap & assess consistently: https://t.co/YIr2mVOjhB @medallia @FedInsider
#CX #Medallia

[CFI Group @CFIGroup]

https://t.co/gDLxLMqG3R

[CFI Group @CFIGroup]

The study shows that 43% of online retail customers are more likely to purchase from a retailer that offers online chat. https://t.co/dWGJTM4qrv

[CFI Group @CFIGroup]

The 2019 Government Websites report shows that agencies should focus on the three high-impact elements of the website customer experience in 2019. https://t.co/xlMrxCmkgA #cx #cfigroup #customersatisfaction #federalgovernment

[CFI Group @CFIGroup]

Does solving customer problems improve satisfaction more than preventing them in the first place? Destination CRM explores this idea in their new article featuring CFI Group's new Bank Satisfaction Barometer.
https://t.co/mGDa669qBT https://t.co/RgR3oKHEJj

[CFI Group @CFIGroup]

@TheAtlantic showing how more data does not always mean a better understanding of customers. Quality data and a deep understanding of that data is essential for any successful organization. #data #cx #qualityoverquantity
https://t.co/wsVTQp0zFO

[CFI Group @CFIGroup]

New Report: Credit Union Satisfaction Index (CUSI) edges up. To thrive in 2019, credit unions will need to compete beyond just rates and fees by providing an exceptional member experience. https://t.co/uDJZ07dlX9 via @cfigroup #creditunion #creditunions #members

[CFI Group @CFIGroup]

The Retail Report for November shows that shoppers want to buy from an online retailer that has their back. A full 84% of respondents say their experience with a superior online retailer elevates their expectations for all other retailer’s performance. https://t.co/OjTcpNmKBO

[CFI Group @CFIGroup]

A new report by Radial shows that retailers are will having trouble delivering on the omnichannel experience. According to the report, "33% don’t have the right metrics in place to measure the effectiveness of their omnichannel strategy." https://t.co/QWX4a85EzL #cxmatters #cx

[CFI Group @CFIGroup]

VA continues to make improvements to better serve US veterans. https://t.co/6zEqH5iBpG #cxmatters #government

[CFI Group @CFIGroup]

American Customer Satisfaction Index (ACSI): “Consumers are showing a greater interest in fresh, natural, and organic products — and food companies have taken note.” https://t.co/p9aT9irslp #cxmatters #customersatisfaction #theacsi

[CFI Group @CFIGroup]

The Retail Report for October shows that online retailers should understand Big Spenders, customers who spend $500+ annually online with expectations for a smooth, well-integrated experience. https://t.co/I0uC5zyVHn #Retail

[CFI Group @CFIGroup]

Are you a federal government employee? Join us for this free, insightful event. The 10/18/18 GOV CX Forum is open to government employees and is an opportunity to explore best practices with their peers. https://t.co/i5jC5Ib2wi

[CFI Group @CFIGroup]

Are you a federal government employee? Join us for the free 10/18/18 GOV CX Forum is open to government employees. Presenters will share how they use feedback mechanisms to improve operations and fulfill the missions of their agencies. https://t.co/Xiq0WURu44

[CFI Group @CFIGroup]

Are you a federal government employee? Then join us for this free, insightful event. The 10/18/18 GOV CX Forum is open to government employees and is an opportunity to explore best practices with their peers https://t.co/0Ajxii48v8 #federal #Government

[CFI Group @CFIGroup]

The 10/18/18 GOV CX Forum is open to government employees and is an opportunity to explore best practices with their peers who measure and manage the customer or employee experience at their agencies. https://t.co/0Ajxii48v8