Cam Fergus

[Salty Albertan @FringedCanuck]

Share this everywhere!!! Every platform.
Is this the hill Canada?

[Cam Fergus @CFergus14]

. @enterprisecares seems to be quite the misleading name. Based on your lack of response. I would say you don’t care at all. Still no answers. I wonder if the name enterprisedoesntcare is taken. You guys should try it

[Cam Fergus @CFergus14]

. @Enterprise Rental car booked Jan 10-20. Car breaks down Jan 13. @Enterprise can’t get us a car until Jan 19. Does it normally take 6 days to replace a vehicle? @enterprisecares stuck at the hotel for an extra 6 days. How are you going to make this right?

[Cam Fergus @CFergus14]

@dirtydals @enterprisecares @Enterprise Well.. little update for ya dals.. they haven’t.
We’re stranded in the mountains,
It’s only -30 today so I guess we’ll be fine. We brought extra layers. Thanks
For the great customer service @Enterprise @enterprisecares 👎

[Cam Fergus @CFergus14]

. @enterprisecares will you be able
To help us out? Or will you ignore us like @Enterprise is doing? Day 3 no car, no replacement, no answers.

[Cam Fergus @CFergus14]

Still waiting on that call from management @Enterprise is this what happens every time one of your vehicles breaks down? You do nothing and your customers still pay you?

[Cam Fergus @CFergus14]

. @Enterprise well.. our rental vehicle won’t start. And we’ve been told we have to wait 96 hours for a replacement. We’re now stuck and incurring extra costs, I spent 9 hours on the phone yesterday trying to get answers and still no solution. Please help

[Cam Fergus @CFergus14]

Although a frustrating and drawn out process, @lufthansa @Lufthansa_DE refunded us an adequate amount of money after losing our luggage during our holiday. Wasn’t an ideal situation but the refund is appreciated.

[Cam Fergus @CFergus14]

@lufthansa Yes I heard that too. Although Lufthansa says they will reimburse customers, it turns out even for rentals and essential purchases, and even after they told us the amount they would compensate us. They didn’t. They lied and the case is closed. Will never fly Lufthansa again

[Cam Fergus @CFergus14]

. @lufthansa well an update for everyone. Lufthansa offered reimbursement for losing our luggage, we accepted waited 3 months and nothing. Theyve now decided we will no longer be reimbursed any money and the case is closed. Terrible company terrible service #lufthansaneveragain

[Cam Fergus @CFergus14]

@lufthansa I’ve heard this one before… your company has been checking this for 4 months. Here you go, Nina, I hope you’re better at the job then the 6 other customer service reps I’ve talked to. ID 36752495

[Cam Fergus @CFergus14]

Well @lufthansa @Lufthansa_DE we were just updated our luggage will be sent to Ontario California. Although that is progress, as it clearly states on our file we live in ONTARIO, CANADA. Yet again, there’s nobody to call to have this changed. Please advise as to how we proceed

[Cam Fergus @CFergus14]

15 days now @lufthansa @Lufthansa_DE vacation is over. Still no updates, no communication and no timeframe when we will see our luggage again (if ever) Is this an acceptable business practice? Can I wait 15 days or more to pay for my plane ticket?

[Cam Fergus @CFergus14]

Congratulations @lufthansa @Lufthansa_DE we waited 3 years for this ski trip and you’ve successfully ruined it with your incompetence. I bet you’ll still post a couple hundred million in profits this quarter tho, and that’s what matters! #lufthansalostmybag #neveragainlufthansa

[Cam Fergus @CFergus14]

@geeekgrrrl Sorry to hear that Hilary.. pretty crazy. Hopefully @lufthansa @Lufthansa_DE makes this right

[Marios G. Ioannou @mgioannou]

Share it and spread the news ... Why the media keep it secret? https://t.co/SS4lyGt5bN @MariaParavantes @lufthansa #lufthansalostmybag #lufthansaneveragain @aegeanairlines

[Cam Fergus @CFergus14]

Well @lufthansa @Lufthansa_DE we just spent the last 3 hours on Christmas Eve day filling in our inventory list for the baggage you lost and your website crashed. So your customer service is terrible, baggage handling is terrible, and your website is terrible. Merry Christmas!

[Cam Fergus @CFergus14]

@TWhitetrose @lufthansa @Lufthansa_DE We’re not all as fortunate as you, Trav. I will say this tho, it will be a long time before I ever fly @lufthansa @Lufthansa_DE again, if ever. And I would not recommend them 0/10

[Cam Fergus @CFergus14]

Well it’s day 5 and you still haven’t found our luggage @lufthansa @Lufthansa_DE is this when we submit the inventory list and you pay for everything to be replaced? Plus the activities we paid for but couldn’t participate in because you lost our gear? #lufthansalostmybag

[Cam Fergus @CFergus14]

@vgrade @lufthansa @Lufthansa_DE It’s crazy they can continue to treat customers like this. Who would have ever predicted increased travel volumes during the holiday season.. They’ll happily take our money though