CGU Insurance

The official Twitter account of CGU Insurance

[CGU Insurance @CGUInsurance]

If you've been impacted by recent fires, we're here to support you. Please call 13 24 80.

[CGU Insurance @CGUInsurance]

@garryrdempsey Hi Gaz, please send us a direct message or reach out to us via Facebook Messenger so we can help address your concerns. ~Adi

[CGU Insurance @CGUInsurance]

@claregarry6 Hi Clare, we're sorry to hear about your experience. Kindly direct message us so we can assist you further. Thank you. ~Adi

[CGU Insurance @CGUInsurance]

@garryrdempsey Hi Gaz, sorry to hear about the delay. Please send us a direct message or reach out to us via Facebook Messenger so we can assist you further. ~Adi

[CGU Insurance @CGUInsurance]

@JackieAnneV Hi Jackie, you can get a quote online at this link https://t.co/rLUrvqEjwz We have a 21 day cooling off period should you decide not to proceed with the policy. Our phone consultants are back on deck Monday morning at 8am. ~Kaz

[CGU Insurance @CGUInsurance]

@_shannonwhite Thank you for contacting us. We send out renewal documents 4 weeks prior to renewal. You will receive it any time soon. If in case you have not received it in the next 2 weeks, please send us a DM. ~ Cindy

[CGU Insurance @CGUInsurance]

@will8585 Will you be able to message us through private message https://t.co/BjS68BIRNo? ~ Cindy

[CGU Insurance @CGUInsurance]

@will8585 Can you please send us a DM for us to further assist you with this? ~ Cindy

[CGU Insurance @CGUInsurance]

@Hibiscus8923 Sadly as we do not have access to policy information here in the social team, please call the customer service team on 13 24 81 and they will be able to assist you directly. They are available from 8:00am - 8:00pm AEST Monday to Friday. ~Kaz

[CGU Insurance @CGUInsurance]

@SimonHolman Can you send us a DM for us to follow up on this for you? ~ Cindy

[CGU Insurance @CGUInsurance]

@SimonHolman It is disappointing to hear about your experience. We would like to have a look into this. Can you please send us a DM for us to assist you? ~ Cindy

[CGU Insurance @CGUInsurance]

@RaqHowzat1990 Thank you for your patience. We are aware that the lines were down. This has now been fixed. You can call the team for assistance. ~ Cindy

[CGU Insurance @CGUInsurance]

@jparrie I'm sorry to learn about your experience. We hope you'll reconsider us in the future.~ Checo

[CGU Insurance @CGUInsurance]

@harrypanopticon Thanks for sharing your concerns, due to character limitation here, could you please direct message us so that we can provide the necessary assistance. ~Adi

[CGU Insurance @CGUInsurance]

@stanthevan78 Apologies for the system issue on our webchat and thank you so much for bringing this to our attention. While we have this fixed, to avoid further delay, please direct message us more information regarding your complaint so we can assist you. ~Adi

[CGU Insurance @CGUInsurance]

@ben_blackney Hi Ben sadly as we do not have access to policy information here in the social team, please call the customer service on 13 24 81 and they can go through your policy to ensure all of the information is current and you are getting the best possible price. ~Kaz

[CGU Insurance @CGUInsurance]

@paradox_girl I would need a bit more information from you please to send that to the correct team. Can I please get you to send us a DM for us to further assist you? ~ Cindy

[CGU Insurance @CGUInsurance]

@paradox_girl Hi, sorry to hear about your experience, I can understand your frustration. However, it is difficult to reply without knowing the circumstances of the claim. Feel free to send us a formal complaint by following the steps to this link; https://t.co/k4OwhKLWWL. ~Checo