CIBC

#AmbitionsMadeReal
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[CIBC @cibc]

@SadoonNicky Hi there, thanks for bringing this to our attention. We recognize that reaching support can sometimes take time, and we appreciate your patience. If you have any questions or additional concerns, please feel free to send us a DM. ^Diane

[CIBC @cibc]

Hi there, we’re very sorry for the long wait. We understand how frustrating it is to be on hold for 2 hours. During peak periods, service may be slower, and we appreciate your patience as we work to assist all clients as quickly as possible.

If you need further assistance, please send us a DM, and we’ll do our best to help. ^Diane

[CIBC @cibc]

We stand with everyone impacted by the recent wildfires. If you are a CIBC client experiencing financial impact from the wildfires we’re here to help. Please call us at: 1-888-997-0929.

[CIBC @cibc]

Hi there, thanks for reaching out. As part of a recent update, eligible Visa Debit purchases may now appear as pending as soon as they’re authorized by the merchant. This is meant to give clients a clearer view of their transaction status.

Once the merchant confirms the final amount, the pending entry is removed and replaced by the posted transaction. For any assistance on how to review your transactions, feel free to send us a DM. ^Diane

[CIBC @cibc]

@elonbugs Hi. Spotted your post and we're here to help. Please send us a private message regarding further details of your concern so we can make sure it is addressed.^Ashley

[CIBC @cibc]

@LallyAd Hi there, we have received your DM and will be responding to you shortly. ^Simon

[CIBC @cibc]

@miss_peepers Hi, we've received your DM and will continue the conversations there. We are committed to addressing your concerns. ^Ashley

[CIBC @cibc]

@miss_peepers Hi there, we have received your direct message and will reply shortly. Thank you for contacting us. ^Ashley

[CIBC @cibc]

@aneilsingh Hi there, thank you for providing us with the opportunity to address this concern. Please send us a DM with more details, so that we can better understand the situation. ^Ashley

[CIBC @cibc]

@BaronDestructo Hi there, we're sorry for the wait. Please remain on the line, and we'll be with you as soon as possible to review your concern. If you have a general question that doesn't require access to your accounts in the meantime, send us a DM, and we'll do our best to help. ^Monique

[CIBC @cibc]

Hi, thanks for flagging this. We’re sorry to read this has been happening.

We’re not currently aware of a broader issue affecting debit card purchases. If the cards are still being declined, please have each cardholder try again by inserting the card and entering the PIN rather than using tap, and ensure there are available funds in the account.

If the issue continues, please contact our 24/7 Telephone Banking team at 1-800-465-2422. If you have any further questions or concerns, please do not hesitate to send us a DM. ^Monique

[CIBC @cibc]

@Jeremiah12LGeek Hi, there. We've received your DM and will continue the conversation there shortly. ^Monique

[CIBC @cibc]

Hi, we’re sorry for the frustration. At this time, we’d suggest trying a few troubleshooting steps:

clear your browser cache and cookies
try using a different browser
open the site in a private/incognito window
make sure your browser is updated to the latest version
disable any VPN or browser extensions temporarily, if applicable
try signing in from a different device or network

If the issue continues, please send us a DM. ^Monique

[CIBC @cibc]

@music_fan_man Hi there. We did not receive your private message, but we are committed to resolving your complaint. If you would like to lodge a complaint, please visit our website to learn more about our complaint handling process: https://t.co/aDWSdOzWZu ^Diane

[CIBC @cibc]

@Colombiiano1 We apologize about our wait times. We've been experiencing higher call volumes that's resulting in longer wait times. Our representatives are doing their best to assist all clients in a timely manner. We appreciate your patience. ^Mona

[CIBC @cibc]

@PetitPoulet75 Hi there, your opinion matters to us. If you have any concerns you'd like addressed, please send us a DM and we'll do our best to make sure they're reviewed. ^Mona

[CIBC @cibc]

@BrettBitches Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at https://t.co/aDWSdOzWZu for more details. ^Steven

[CIBC @cibc]

Hi there. We're sorry to learn about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us a DM at your earliest convenience. Thanks again for bringing this to our attention, as your feedback is important to us. ^Steven

[CIBC @cibc]

@YeaManAMe Hi there, thanks for reaching out. We'd like to learn more about the issue you are experiencing. Please send us a DM so we may further review. ^Monique

[CIBC @cibc]

@FranciscaVerg16 Hi there, thank you for reaching out! We'd be happy to help with any general questions or concerns. However, we did not receive your DM. Please try again, or you can also call our 24/7 Telephone Banking team at 1-800-465-2422. ^Monique