CIBC

#AmbitionsMadeReal
Got questions? Tweet our team Mon–Fri 7am–10pm ET or Sat–Sun 9am–6pm ET.
Pour le français, suivez @BanqueCIBC

[CIBC @cibc]

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

[CIBC @cibc]

@brothermandude8 Hi there. Thank you for reaching out and sharing your feedback. We're sorry to learn you're having trouble with the app. Please send us a direct message with more details about the issues you're experiencing so we can assist you further. ^Steven

[CIBC @cibc]

@MarkDSo76730579 Hi there, your opinion matters to us. If you have any concerns you'd like addressed, please send us a DM and we'll do our best to make sure they're reviewed. ^Steven

[CIBC @cibc]

@YYZFRANK Hi there. Thank you for sharing your concerns. We’ve responded to your other post and want to help. To better understand your situation and assist you further, please send us a direct message. ^Steven

[CIBC @cibc]

@YYZFRANK Hi there, your opinion matters to us. If you have any concerns you'd like addressed, please send us a DM and we'll do our best to make sure they're reviewed. ^Steven

[CIBC @cibc]

@NorthernConser4 Hi there. We did not receive your private message, but we are committed to resolving your complaint. If you would like to lodge a complaint, please visit our website to learn more about our complaint handling process: https://t.co/aDWSdOzWZu ^Steven

[CIBC @cibc]

@NiteshA06989980 Hi there, thank you for your follow-up. We’ve received your DM and will continue the conversation there to assist you further. ^Steven

[CIBC @cibc]

@NorthernConser4 Hi there, thanks for reaching out. We're sorry to read of your experience and we' d like to learn more. Please send us a DM so we may further review. ^Monique

[CIBC @cibc]

Hi there, thanks for reaching out. We understand that wait times are frustrating and apologize for the inconvenience.

We'd be happy to review your request. If you'd like, please DM us details of your request so we may review further and provide a possible self serve option. ^Monique

[CIBC @cibc]

@PepinoGuardiola Hi there. We did not receive your private message, but we'd be happy to address any concerns you may have. Please feel free to visit our website at https://t.co/aDWSdOzWZu for more details. ^Monique

[CIBC @cibc]

Thank you for reaching out and sharing your experience.

We understand your frustration regarding the missing $10 voucher after completing the required orders and earning 250 points. For assistance with your voucher, please contact Skip customer support directly. They have access to your Skip account information and any vouchers that were sent to you.

We'd like to inform you that only Skip can review and resolve concerns related to the voucher. We recommend following their complaint handling guidelines to ensure your case is addressed promptly. ^Monique

[CIBC @cibc]

@Alimehdi_313786 @etihad @Expedia Hi there. Thank you for providing us with the opportunity to address this concern. Please send us a private message with more details, so that we can better understand the situation. ^Vlad

[CIBC @cibc]

Hi there, thank you for reaching out and for sharing your feedback.
Usually, you’ll see a “Tell me later” option, which pauses the offer until your next login. The “No thanks” option appears after skipping the offer a few times.

If you received an email about this promotion, you can access the offer from there anytime before it expires. The expiration date is shown in the email, and after clicking “No thanks,” you’ll be reminded that you can still accept the offer until that date.

If you have any other questions, feel free to chat with an agent through Online Banking or call the number on the back of your card. ^Vlad

[CIBC @cibc]

@PepinoGuardiola Hi there, we spotted your post and we're here to help. Please send us a private message regarding any concern you may have so we can make sure it is addressed. ^Vlad

[CIBC @cibc]

@NickiNastasia Hi there. We did not receive your private message, but we'd be happy to help with any concerns you may have. Please visit our website to learn more about our complaint handling process: https://t.co/aDWSdOzWZu. ^Monique

[CIBC @cibc]

@UrbanPienews Hi there. We did not receive your private message, but we'd be happy to help with any concerns you may have. Please visit our website to learn more about our complaint handling process: https://t.co/aDWSdOzWZu. ^Monique

[CIBC @cibc]

@GrumpyT5 Hi there. We did not receive your private message, but we'd be happy to address any concerns you may have. Please feel free to visit our website at https://t.co/aDWSdOzWZu for more details. ^Monique

[CIBC @cibc]

@NickiNastasia Hi there. Our offer to DM us still stands if you'd like to exercise it. We're committed to reviewing your complaints.

Thanks again for reaching out. ^Monique

[CIBC @cibc]

Hi there, thanks for reaching out. We can certainly understand your concerns regarding cheque holds. Holds are placed for every cheque deposited remotely because they require to be verified on a case by case basis. The typical processing time is 5 business days, but the hold period can sometimes be longer or shorter depending on the amount, type, and other factors of the cheque that was deposited.

You may want to consider other deposit methods that do not require a hold such as Direct Deposit. To access your void cheque for setting up direct deposit, sign on to Online Banking and navigate to Account Details. From there, you'll see an option that says Get Void Cheque/Direct Deposit Info. Click the link, ensure the information is correct, and then select Print.

You can also set up deposits from CRA directly through Online Banking. Please visit: https://t.co/NcsHGGIcvr for instructions.

If you have any further questions or concerns, please do not hesitate to send us a DM. ^Monique

[CIBC @cibc]

Hi there. We did not receive your private message, but we are committed to resolving your complaint. Kindly make sure you have dialed 1-800-465-2422 for our telephone banking services. Our number has not changed and you should not be redirected to any new numbers.

If you would like to lodge a complaint, please visit our website to learn more about our complaint handling process: https://t.co/1FKUGPOrOq ^Monique