MN Cont. Improvement

Official account of the Minnesota Office of Continuous Improvement, a service of the Minnesota Department of Administration.

[MN Cont. Improvement @CI_Minnesota]

Improving the efficiency and effectiveness of government services for Minnesotans: make it a movement, not a moment! #BetterGov

[MN Cont. Improvement @CI_Minnesota]

@ideoCD No Meeting Fridays! Which we were doing before working remotely. While working remotely, reduces "Zoom fatigue", giving the team an entire day for focused work.

[MN Cont. Improvement @CI_Minnesota]

😲👇📢❕

[MN Dept of Admin @ADMN_Minnesota]

🚨🚨🚨FINAL CALL FOR THE 2020 CENSUS🚨🚨🚨
The deadline is Thursday, 10-15-20. Please share widely.

https://t.co/4pHsFlYsfF

[MN Cont. Improvement @CI_Minnesota]

Change is hard. Here is something that may help.

Next time you are working on a "change management plan" for your organization, focus more on stories than bulleting out a litany of facts.

Yes, facts are important. However:

Fact tell. Stories sell.

#results #changemanagement

[MN Cont. Improvement @CI_Minnesota]

😀
#results

[Minnesota IT Services @MNIT_Services]

Congrats to MNIT’s Commissioner @tarektomes for receiving the 2020 Twin Cities Nonprofit/Public Sector CIO of the Year® ORBIE® Award! Read more about Commissioner Tomes & his leadership experience on MNIT’s website: https://t.co/n6tuQCOFOX.

[MN Cont. Improvement @CI_Minnesota]

👇🏻

[John M. Bernard @johnmbernard]

Hear how #JoeRaasch, director of the #MinnesotaOfficeofContinuousImprovement, approaches supporting 24 cabinet-level agencies on the podcast #TheNewBureaucrat hosted by @johnmbernard. Episode 19, #applepodcasts, #stitcher, or wherever you listen to podcasts.

[John M. Bernard @johnmbernard]

#JoeRaasch, director of the #MinnesotaOfficeofContinuousImprovement, is this episode’s guest on the podcast #TheNewBureaucrat hosted by @johnmbernard author of #GovernmentTheWorks on #applepodcasts and #stitcher.

[MN Cont. Improvement @CI_Minnesota]

😀

#publicsector #results #problemsolving

[John M. Bernard @johnmbernard]

The latest #TheNewBureaucrat hosted by @johnmbernard; Joe Raasch, @CI_Minnesota, Dir. of Off. Continuous Improvement MN, believes solving problems is the most powerful way to make Lean valuable. He helps solve dept. problems on the ground not on a soapbox. https://t.co/MEEDcwSrAa

[MN Cont. Improvement @CI_Minnesota]

👇🐐

[Results for America @Results4America]

#Minnesota has been recognized for its commitment to #data-driven and #evidence-based policymaking to help the state deliver improved #results for residents. #StateStandard

Learn more here: https://t.co/uZqqb6mIFG

[MN Cont. Improvement @CI_Minnesota]

👇🏻❕

[NASCA @NASCAorg]

On 8/11 2PM choose your own adventure at #NASCA20

An extension of the NASCA #ContinuousImprovement forum w/ fast paced, interactive breakouts led by nationally recognized, public sector change management leaders.

Video encouraged to participate. 📽️

[NASCA @NASCAorg]

LAST Chance to register for #NASCA20 before we kick off next week!

Join NASCA during eight virtual sessions between July 28 - August 13. Pick and choose your sessions.

Complimentary government registration: https://t.co/jVcxNaZmKz

[MN Cont. Improvement @CI_Minnesota]

#TBT

[MN Cont. Improvement @CI_Minnesota]

Improving the efficiency and effectiveness of government services for Minnesotans: make it a movement, not a moment! #BetterGov

[MN Cont. Improvement @CI_Minnesota]

👇🏻

[IxDF - Interaction Design Foundation @ixdf_org]

The Daily Design Quote: https://t.co/nkr6Vv1wch

[MN Cont. Improvement @CI_Minnesota]

"Facts tell, stories sell."

And as we like to say, "Data and...Not, data. Done."

The right mix of high-quality quantitative and qualitative research is the ideal way for innovation and problem-solving success.

#research #results

[IxDF - Interaction Design Foundation @ixdf_org]

Is Qualitative User Research of Less Value Than Quantitative Research?
#ux #userresearch
https://t.co/zUS520ugVJ

[MN Cont. Improvement @CI_Minnesota]

Do you have services that need improvement? Or could possibly evolve to better serve your customers?

Then this 👇 is what you're looking for!

#results #publicsector #servicedesign

[IxDF - Interaction Design Foundation @ixdf_org]

5 Core Principles of Service Design Thinking
#ux #designthinking
https://t.co/kbpGouxpKw

[MN Cont. Improvement @CI_Minnesota]

There are a lot of examples of efficiency. This one is about effectiveness.

Can you spot the difference?

#results #efficiency #effectiveness #publicsector

[GovExec @GovExec]

Three Steps the Labor Department Is Taking to Make Government More Effective https://t.co/jrVO0RMcZA

[MN Cont. Improvement @CI_Minnesota]

👇📢😎

#results

[IxDF - Interaction Design Foundation @ixdf_org]

A Quick Overview of the Fundamental Principles Behind Design Thinking
#ux #designthinking
https://t.co/O9MIlmlOVb

[MN Cont. Improvement @CI_Minnesota]

Continuous Improvement has a reputation for maximizing efficiency.

The efficiency should not come at the expense of effectiveness.

Balancing efficiency and effectiveness in improvements is key to a results-based, consumer-focused organization.

#hcd #results

[IxDF - Interaction Design Foundation @ixdf_org]

The Daily Design Quote: https://t.co/nkr6Vv1wch

[MN Cont. Improvement @CI_Minnesota]

The next time you are involved in setting strategy, consider this approach: "create and deliver".

More on that here: https://t.co/JUOYdqFty4

#strategy #planning #results

[MN Cont. Improvement @CI_Minnesota]

Hey! You should check this out for two reasons:

1. Help out during this pandemic: it's volunteering!
2. If you're used to doing surveys, this VideoAsk software is pretty awesome. We learned something!

#innovation #COVIDー19 #hcd

[Stoked @stokedproject]

We're helping one of our great states respond to the #pandemic in a #humancentered way and need your feedback! We'd appreciate learning more about your perspective + experience of wearing #masks in public: https://t.co/QiEpdvYwOZ (takes 7 min)

Thanks in advance! #designthinking

[MN Cont. Improvement @CI_Minnesota]

Balancing efficiency (the agency) and effectiveness (the customer) is the key to success in our work.

"Design is about making things good (and then better) and right (and fantastic) for the people who use and encounter them.” @mattbealecom)

#results #innovation #problemsolving

[IxDF - Interaction Design Foundation @ixdf_org]

Core Principles of Service Design for Providing Outstanding Services
#ux #design
https://t.co/nYUad9yW0r