@thetrainline I requested a refund by mistake, yet it still aloud me to download and active the ticket to use for the outward journey. I will be using this return part later if I can get it activated
@thetrainline Basically if a refund is rejected the card should be active again as this process was void. But you are choosing not to do so. I can't believe that you can't reinstate a ticket once a process has been completed. Your online chat service was awful as well. No support.
@thetrainline ... Choosing to offer me the return leg of my journey back to me. This is shocking. I have paid for a ticket that you have locked me out of.
@thetrainline ...I would expect to be able to use the ticket to continue my journey. However j was told that this can't be reinstated and that I would have to purchase another ticket. I have already paid for the return leg of my journey but you are not receiving the ticket only mobile or...
@thetrainline I brought a return ticket today to use but by mistake opted for a refund. I was already using the ticket between Chelmsford and colchester, so it quite rightly was rejected. This is fine as I want to use it. However as the ticket refund was rejected...
@SteveBartlettSC I know your an advocate of change/adaptation. I would be interested to hear your views on the challenges you/ @TheSocialChain think we as marketers will face on Facebook after last nights news.