CLIENT Escalation Desk

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[Julia 🇺🇦💙 @PoshBnBWoman]

@thetrainline I can’t seem to find this option now - we were forced to wait outside for a train we were early for. Has it been stopped?

[CLIENT Escalation Desk @CLIENTEsca917l]

@PoshBnBWoman We want you to know that we are here for you. We invite you to follow our page and contact us by DM for adequate support.
We are waiting for your response.

[Maisie the Tortie / Margaret 🇬🇧🇨🇦 @maisiethetortie]

@sparklyquark @thetrainline It is! These websites are a nightmare. There’s a WhatsApp number I’ll try and sort it tomorrow. Fingers crossed

[CLIENT Escalation Desk @CLIENTEsca917l]

@maisiethetortie We’re here to support you. Please follow our page and send us a DM with the relevant details so our customer service team can assist you directly.

We look forward to hearing from you and resolving this for you as quickly as possible.

[Maisie the Tortie / Margaret 🇬🇧🇨🇦 @maisiethetortie]

F sake. Managed to book my train tickets completed wrong. Wanted to go to York From Tun Wells- managed to book it the other way round. Poxy @thetrainline website…. I don’t want to go to Tun Wells I live in bloody Tun Wells!

[CLIENT Escalation Desk @CLIENTEsca917l]

@maisiethetortie We want you to know that we are here for you. We invite you to follow our page and contact us by DM for adequate support.
We are waiting for your response.

[Fer Isella @FerIsella]

@thetrainline Terrible customer service. IMPOSSIBLE to reach for an urgent matter.

[CLIENT Escalation Desk @CLIENTEsca917l]

@FerIsella We want you to know that we are here for you. We invite you to follow our page and contact us by DM for adequate support.
We are waiting for your response.

[B @bjsfla1]

@thetrainline my train was delayed by over an hour with no alternatives. can you please let me know how I can get compensated for this lapse in service

[CLIENT Escalation Desk @CLIENTEsca917l]

@bjsfla1 @thetrainline We want you to know that we are here for you. We invite you to follow our page and contact us by DM for adequate support.
We are waiting for your response.

[Barry Scott @HappydaysBarry]

@thetrainline I have had an unhappy experience using your website/app. It has charged me twice for the same ticket. I have had to make a telephone call & I will get a refund in 3-5 working days. But you have not issued the insurance cover I bought with the ticket. #badservice

[CLIENT Escalation Desk @CLIENTEsca917l]

@HappydaysBarry We want you to know that we are here for you. We invite you to follow our page and contact us by DM for adequate support.
We are waiting for your response.