Carlos Martin

Passionate about #CX, #CRM, #Loyalty, #DigitalMarketing, #Gamification, #Mobile & #FinTech | SAP CX Senior Specialist

[Carlos Martin @CMartinGarcia]

Únete a nosotros en el SAP Innovation Day for CX el 23 de mayo en Barcelona y descubre cómo transformar la experiencia del cliente en tu organización con las últimas soluciones inteligentes de CX de SAP. ⛵🌊🛟⚓Más información, aquí: https://t.co/ynyCwwlWq4

[Carlos Martin @CMartinGarcia]

Únete a nosotros en el SAP Innovation Day for CX el 23 de mayo en Barcelona y descubre cómo transformar la experiencia del cliente en tu organización con las últimas soluciones inteligentes de CX de SAP. ⛵🌊🛟⚓

Más información, aquí: https://t.co/YXUsLaKHjU

[Carlos Martin @CMartinGarcia]

Descubre cómo SAP S/4HANA Cloud convierte los retos en oportunidades de negocio globales. Únete al webcast y te contaremos desde cómo crecer fácilmente gracias a GROW with SAP, a cómo SAP CX complementa tus procesos end-to-end. https://t.co/1kDu0BFUkK

[Carlos Martin @CMartinGarcia]

Improve customer loyalty in retail: Forget the sale, focus on experience https://t.co/rClCaGe396

[Carlos Martin @CMartinGarcia]

The customer data revolution: CRM and CDP roles evolve https://t.co/hAl4YaWpUv

[Carlos Martin @CMartinGarcia]

Are you ready for a month of Customer Experience inspiration? We have created 2 jam-packed events to update you on all things CX https://t.co/3DfuHQ4dtm

[Carlos Martin @CMartinGarcia]

“Tenemos que actuar” 🤝🌱 Acompáñanos con Marc Nolla en el Forbes Sustainability Summit del 7 de octubre y descubre cómo SAP está colaborando con sus clientes para un mañana sostenible🌍 #FORBESSTB Regístrate ya⬇️ https://t.co/XbsdawiQLd

[Asociación DEC @Asociacion_DEC]

Conocido como el "Padrino de la #ExperienciadeCliente", @btemkin ha ayudado a mejorar los resultados de marcas líderes de todo el mundo.

En su web podréis acceder a informes e investigaciones interesantes sobre la disciplina.
( https://t.co/K7XOISXJHc )

#VIICongresoDEC

[Carlos Martin @CMartinGarcia]

See why SAP is named a Leader in the IDC MarketScape for B2B Digital Commerce https://t.co/KqXINYKih6

[Carlos Martin @CMartinGarcia]

Of all the professions that require a human touch, sales is right at the top of the list. So how can AI help when humans play such a vital role? #Sales #AI #ML #CRM
https://t.co/AaXFNTIU98

[Carlos Martin @CMartinGarcia]

The NBA found a way to empower fans during live games, while keeping them safe.

#NBA #Sports #CX #NewNormal #XM #FanExperience #CustomerExperience

https://t.co/1MqpOO0h6u

[Carlos Martin @CMartinGarcia]

Multiple choice question – Exceptional B2B customer experiences lead to improved: a) profits; b) customer loyalty; or c) brand reputation? The answer is d) all of the above. Here’s why… https://t.co/hzzmcYcrag

[Carlos Martin @CMartinGarcia]

3+1 key mistakes about buyer personas

#Personas #BuyerPersonas #CustomerJourney #CX #XM

https://t.co/S277cGE86U

[Carlos Martin @CMartinGarcia]

For the 6th straight time, Gartner has recognized SAP as a Leader in digital commerce – Get the report now to make your most informed buying decision. https://t.co/ThCuVu5WjS

[Carlos Martin @CMartinGarcia]

B2B Customer Experience

B2B Customer Experience Strategy - If given the option of having one of your favorite sweet treats now, or waiting and getting two of those treats later, which would you choose?

https://t.co/Aw9bvGyzbv

#B2B #CX #XM #ExperienceManagement

[Carlos Martin @CMartinGarcia]

If all your employees are using Net Promoter Score (NPS) as a measure of success, your business could be in trouble.
#CX #CustomerExperience #NPS #XM #ExperienceManagement

[Carlos Martin @CMartinGarcia]

You heard it here first, folks: mark your calendars for October 14th-15th for SAP CX LIVE, our marquee customer event, which this year is going fully digital. Hear from customer leaders, industry experts, and more. Register for #SAPCXLIVE https://t.co/8mq9lt6FMT

[Carlos Martin @CMartinGarcia]

Delivering a great customer experience is hard. And it’s even harder if you don’t have a well-defined customer experience (CX) strategy. #CX #CustomerExperience #XM #ExperienceManagement https://t.co/ymE4ZYeMmN

[Carlos Martin @CMartinGarcia]

Diesel has created a virtual showroom that mimics the real thing in Milan. It offers a glimpse at a more immersive future of online shopping. #Retail #Shopping #Commerce #CustomerExperience #CX

[Carlos Martin @CMartinGarcia]

It's more important than ever to understand customer emotions - and incorporating emotional states into customer journey maps is one of the most effective ways to drive action from this insight. #CustomerExperience #CX #Emotions #Behavior https://t.co/cJ4idnHYnM