Copenhagen Airport

The official Twitter account of Copenhagen Airport (CPH)

[Copenhagen Airport @CPHAirports]

@wouldprefernot Hi, boarding gates are displayed on the airport's information screens and in the CPH app. If you're asking about a specific experience at CPH, please contact Customer Service with more details. ✈️

[Copenhagen Airport @CPHAirports]

@Barr66 Hi Colin
I’m sorry to hear about your experience at the airport.
We have taken note of your comments and will strive to improve our service going forward.
Thank you for taking the time to share your feedback.
Best reagrds Andrea/CPH

[Copenhagen Airport @CPHAirports]

@matthewgibbs90 We do our best to minimize waiting times at passport control and regret that this was not your experience when travelling through CPH Airport. We apologize for the inconvenience Best Regards CPH Customer Service

[Copenhagen Airport @CPHAirports]

@saini_politics Hi Saini😀
Thank you for reaching out.
Where is the charging station?
Have a great day.
Best regards Andrea/CPH

[Copenhagen Airport @CPHAirports]

@FlySWISS @SandyMadan2189 Hi Sandy,

Thank you for reaching out to us. We’re sorry to hear that you experienced issues with your baggage, but we can see that SWISS has already responded to you.

You’re always welcome to contact us again if there is anything else we can help with.

Kind regards,
Sofia/CPH

[Copenhagen Airport @CPHAirports]

@LILAN9df Hi Lilan
Sorry to hear that you experienced long waiting times at passport control upon arrival. We understand how frustrating this can be.
Your feedback has been noted and will be shared with the relevant departments. Thank you again for your feedback.
Best regards Andrea/CPH

[Copenhagen Airport @CPHAirports]

@CLEVERCLOGS_SI Norwegian's handling agent here in CPH airport can be reach at at Phone: [phone], https://t.co/JAnJWQAXwX

[Copenhagen Airport @CPHAirports]

@siv2000 Thank you for contacting Copenhagen Airport.
The EES self-service kiosks are available and can be used daily between 05:00 and 01:00. However, they can only be used by EU citizens aged 18 or over who hold a valid EU passport.

[Copenhagen Airport @CPHAirports]

@spenniy I absolutely get your thoughts and frustration.
We work closely together with the Police, and your feedback will raised internally, but we cannot comment on the processes or handling of cases on behalf of the police, as they are responsible for the area and service.
/Karla, CPH

[Copenhagen Airport @CPHAirports]

@Williams67J Sorry to hear of the bad experience at passport control. I will forward your feedback to the Police, in charge of this section of the airport, and hope, they will look into avoiding similar incidents for other travelers.
Hope you had a good trip, and a good day to you!
//Tim, CPH

[Copenhagen Airport @CPHAirports]

Juli var den største måned i CPH nogensinde✈️🏝️ 3,4 mio. passagerer var gennem terminalerne, knap 4% flere end sidste år. 🇩🇰Danmark står stærkt som rejsemål blandt europæiske turister, og to ud af tre passagerer i CPH er internationale rejsende🌍 https://t.co/Rn1tl9YaZu

[Copenhagen Airport @CPHAirports]

@fat2flat_bm @Enterprise Hi Thomas, thank you for reaching out. We have been in contact with the Enterprise team, and they have confirmed that they will contact you directly regarding this matter. We apologize for any inconvenience and appreciate your patience.
//CPH, Maria

[Copenhagen Airport @CPHAirports]

@adriana_elgueta @Ryanair We're sorry to hear about your experience.
We understand how frustrating it must have been.
We sincerely regret the inconvenience caused and appreciate your feedback.
You are welcome to make a complaint though this link. https://t.co/K7M46Db4Eq

[Copenhagen Airport @CPHAirports]

@Ereeek We understand your frustration and agree that long waiting times are not an acceptable experience for passengers. We continue to raise passenger feedback with the relevant authorities, and we sincerely apologize for the inconvenience caused.

[Copenhagen Airport @CPHAirports]

@PabloMurphy Hi Pablo,
I absolutely understand, but as the passport checkpoint is managed solely by the Danish Police and the Danish authorities, and they are responsible for staffing levels.
For anything regarding the queue I would have to refer you to the police at [email protected]
/Karla, CPH

[Copenhagen Airport @CPHAirports]

@RichardDear6 @PabloMurphy This is certainly not an ideal situation for anyone, and we understand your frustration. We apologize for the additional waiting time. For questions regarding passport control, please contact the police directly at [email protected].

[Copenhagen Airport @CPHAirports]

@bonnar30014 Hi Anna,

Thank you so much for your kind feedback! We are happy to hear that you enjoyed the gate layout, as well as the food and drink options available nearby 🥐 🧋

We hope to welcome you back to Copenhagen Airport again soon 😊
I wish you a good day.

/Karla, CPH

[Copenhagen Airport @CPHAirports]

@bonnar30014 Thank you for your feedback. We understand that the area may feel less open and airy than before. We're currently expanding our airside area to create more space, improved facilities, and an even better travel experience when the project is completed in 2027.

[Copenhagen Airport @CPHAirports]

@riboe_kent @adamdavidriley Entry/exit regulations are generally to be taken with the embassy of your country of destination.
What you may be referring to is the new EES system, that is implemented across EU - you can read more about this here:
https://t.co/MaRLQPCe5i

Have a good day :)

Regards,
Tim, CPH