@AmericanAir I’ve already had two reviews done and they can’t “say it was their fault due to not being at the gate when it happened.”
Horrible customer service.
Had a confirmed First Class seat on @AmericanAir, valid boarding pass, and my bags were already loaded on the plane. When I went to board, I was suddenly told I “no longer had a seat.” Since then I’ve received 3 conflicting explanations. Sorry you can’t cover it up. Paper trail.
@AmericanAir I had a 1st class seat, boarding pass in hand, bags on the plane—and was denied boarding because my seat was somehow gone. No explanation. You canceled and resold my ticket mid-connection. Not okay.