@googlefi Reported fraud to googleFi.... They did nothing and won't terminate nor call us back. How do you get management? The person on the phone for GoogleFI hung up instead of getting help.
#googlefi
Stinks when you report fraud and the company doesn't care. No Way to protect your phone if the company doesn't actually take fraud seriously or train employees on what to do.
#googlefi
we were hacked and our cellular number ported to googlefi. We reported and the employees hung up on us 4 times and refused to cancel the account. Can't get anyone with fraud and so far the cost of all accounts stolen from banks and regular... just miserable. NO HELP
@ScottGentle1978@MSCCruisesUSA@MDCheer@MSCCruises_PR I think it’s as good as it gets. Not my customer service but many lessons learned. Will see what they actually send in the mail as they are sending some reimbursement. I did learn how attitude and efficiency can either make a good or bad experience!
@ScottGentle1978@travelprincess6@MSCCruisesUSA@MDCheer@MSCCruises_PR They have done all they will do but still not sure what that is. They say they are sending a check. Not my customer service for sure. I’ve learned a lot from the experience for sure. Thanks for asking. Will move on and use another company and avoid the Americas.
@MSCcruisesSA@MSCCruisesUSA@diamondresorts I’ve tried every form of communication and now waiting on a Ms. Marcia and Mossimo(spelling?? I apologize if spelled wrong) to debate? So sad, this was to be our first ever cruise experience. I tried to do it big for my husband and decided on this over the Mediterranean.
Still awaiting any management with @MSCCruisesUSA@MSCcruisesSA@diamondresorts @ourvacationceter hours on the phone and you state no availability even for your agents to get management. I have no arbitration agreement with either company.
@diamondresorts@MSCCruisesUSA@MSCcruisesSA Yes I’ve deal with them from day 1. We are still wanting the vacation destination cruise from the presentation. We just don’t want to deal with either company we had to in this horrible experience.
@MSCcruisesSA@MSCCruisesUSA@diamondresorts I’ve called emailed messaged on both Facebook and Twitter.. I have no idea how DM on twitter works. Returning any phone call or email would work for me
Still hoping for any communication with @MSCCruisesUSA I’ve tried Facebook, Twitter, E-mail, phone plenty of mental Telepathy:). Is the goal to make it worse?
@MSCCruisesUSA contact me about the major issues of Yesterday. I spent hours calling this morning and was informed the management would call me by close of Business in Miami/Fort Lauderdale. The representative and management don't work in an office?! it's 4:30PM #waiting
@diamondresorts Timeshare/Vacation Share presentation Free 3 night cruise to the bahamas Cost us $15,000 and we couldn't get on the boat due to a last minute (while in-line) Itinerary change. Travel Agency and @MSCCruisesUSA with no management to fix anything
@MSCCruisesUSA Changed location because Ocean Cay had Technical Difficulties and suggests boarding a ship but not getting off and endangering our family.
@MSCCruisesUSA Suggested my husband give up his citizenship and go on a 3 night cruise. Uses a travel agency that may not be legitimate @diamondresorts VacationShare gift. COST US ~$15,000. WHAT A SCAM