Callfloor Worker

I work as a call floor associate for one of the biggest company’s in the world here is how my day to day goes

[Callfloor Worker @CSAconfession]

Do not call in about the change in membership prices and yell at us over it you dont like it cancel the membership and let that be the end of it if you need our help doing so fine call but dont bitch at us about something we cant controll

[Callfloor Worker @CSAconfession]

@27MilanLucic @BigWink6 Oh shit what happened

[Callfloor Worker @CSAconfession]

Everything*

[Callfloor Worker @CSAconfession]

Just an off day no calls no work next work day is friday yesterday was uneventfull just a bunch of mild calls no real issues thankfully no one was rude i love day like it and i value anyone who calls in calm collected and does not act entitled to egerything they want

[Callfloor Worker @CSAconfession]

Woke up today not feeling it luckily i get time off for whenever i want time off or if im not feeling good dont have call anyone just put in the time i feel achy 😖 and tired probably more of a i dont feel like it thing but the achyness does not help here to not feeling it

[Callfloor Worker @CSAconfession]

The customer waits in silence for a few minutes and demands to know if she had been hung up on and if so she would have the managers job like seriously we stick with our associates and there is no way someones getting fired for hanging up on your rude bitch ass XD

[Callfloor Worker @CSAconfession]

This manager gets a big earful about what a good customer they are and this was a one time mistake however decisions been made no refunds and this is within policy the lead keeps explaining the customer wont stop yelling at this point so the lead hangs up on them

[Callfloor Worker @CSAconfession]

I informed this lady that her son made the mistake of signing up and that no refund would be processed for the previous months so they asked for a manager i then pass her off to a manager who tells uer the exact same thing because they are supposed to uphold what we told you

[Callfloor Worker @CSAconfession]

had a customer call in today they had been charged for a service that the company i work for offers i got them canceled and refunded and let them know only the most recent charges would be refunded unhappy about this the gentlemens mother took over the call and demanded a refund