Paddy Coleman

Customer Service Engineering provides specialist engineering skills to improve productivity performance in the customer service industry. Contact centres

[Paddy Coleman @CSEGlobal]

Delighted to have Quintin vd Merwe from Telesure Group Servicesjoin us at…https://t.co/NIaV7Zg41L

[Paddy Coleman @CSEGlobal]

A new paradigm to be embraced by the industry https://t.co/f2yeFhGIHe

[Paddy Coleman @CSEGlobal]

We now have a way to ensure that contact centres are adding value when they are dealing with customers.#customerservice

[Gareth Ochse @garethochse]

Great open discussion at #tech4africa #ignite last night. Love the energy of startups and VC. South Africa startup scene learning at last...

[Paddy Coleman @CSEGlobal]

We have 7 #Whitepapers available on our website, www.paygcse.co.za, #WFM #QA #CEM

[Paddy Coleman @CSEGlobal]

We are up in 20 minutes at the #BPeSA Skills Interventions and Employee #Productivity Conference in Cape Town. #frikbotes

[Paddy Coleman @CSEGlobal]

We are presenting at the #BPeSA Skills Interventions and Employee Productivity
Conference tomorrow morning in Cape Town.

[Paddy Coleman @CSEGlobal]

2011 Forum Banca in Italy: InVision Software Presents Cloud Solution for Workforce Management in Contact Centers http://t.co/VY3dykVT

[Paddy Coleman @CSEGlobal]

Meet our partner InVision WFM: InVision’s WFM solution ranks 5th in Call Centre Helper’s Top 25 Contact Center Technology list

[Paddy Coleman @CSEGlobal]

The Top 25 Contact Center Technology – #InVision Excels With Demand-Oriented Workforce Management http://t.co/XerbC3c8 #WFM

[Paddy Coleman @CSEGlobal]

What #QA departments should really be doing. Register at www.paygcse.co.za for this free #Whitepaper #contactcentres #QM

[Paddy Coleman @CSEGlobal]

Implementing a #TQM programme requires a sound framework for it to be effective. Register at www.paygcse.co.za #whitepapers #contactcentres

[Paddy Coleman @CSEGlobal]

Workforce Management for the back-office. Register at www.paygcse.co.za for this free #whitepaper #WFM #contactcentres

[Paddy Coleman @CSEGlobal]

Quality Management and Workforce Management in Call Centres. Register at www.paygcse.co.za to download. #whitepapers #QM #CEM

[Paddy Coleman @CSEGlobal]

#BPeSA is launching their Skills Development Strategy on 29 Sept and we are presenting. RSVP at [email protected]

[Paddy Coleman @CSEGlobal]

#BPeSA is hosting their Industry Executive Conference on 29 September and we are presenting! RSVP at [email protected]

[Paddy Coleman @CSEGlobal]

Defining #Productivity in a #ContactCentre Environment. Register at www.paygcse.co.za. #whitepapers

[Paddy Coleman @CSEGlobal]

We are presenting at the #BPeSA Skills Development Conference in #CapeTown on 29 September. RSVP at [email protected]

[Paddy Coleman @CSEGlobal]

#WFM in Outbound and Blended Environment, register at www.paygcse.co.za #Whitepapers

[Paddy Coleman @CSEGlobal]

Our website has been updated - check out www.paygcse.co.za