CSR Inc.

CSR helps companies improve call center sales and service performance with custom quality monitoring, performance measurement and mystery coaching calls

[CSR Inc. @CSRcallquality]

From @CallCentreHelper: Forget the Breakout Room… You Need a Chill-Out Area #cctr #custserv https://t.co/TsEB8bIIBb

[CSR Inc. @CSRcallquality]

What are the top tactics for dealing with angry #cctr callers? Thicken up your skin & turn on your calm voice. https://t.co/ugj7BIJmCe

[CSR Inc. @CSRcallquality]

How should #cctr agents approach difficult callers? Calmly, and with empathy. https://t.co/NzPCby0Hcw

[CSR Inc. @CSRcallquality]

Top Call Center Tactics for Handling Stressed Out Callers – is your #cctr ready for the holidays? #custserv https://t.co/XxzCzOPHMQ

[CSR Inc. @CSRcallquality]

Tactics for Handling Angry #CustServ Callers: the Art of the Thick Skin. #cctr https://t.co/3nYQcsdKMF

[CSR Inc. @CSRcallquality]

For #inbound #cctr agents, stressed out callers are a fact of life…and they are nerve-racking! Top tactics… https://t.co/ZeMPyktn32

[CSR Inc. @CSRcallquality]

The season is upon us! Read Top Call Center Tactics for Handling Stressed Out Callers. https://t.co/pjiX2giFzx

[CSR Inc. @CSRcallquality]

Top #Callcenter Tactics for Handling Stressed Out Callers. #cctr #custserv https://t.co/uVCbrhlx2v

[CSR Inc. @CSRcallquality]

Dealing with an angry #cctr caller? Rule #3: Don’t be a Robot. #custserv https://t.co/et8330gB4l

[CSR Inc. @CSRcallquality]

#custserv #cctr behaviors we dislike: uninformed agents, long wait times, unfriendly agents & automated systems. https://t.co/MGokB4tMQu

[CSR Inc. @CSRcallquality]

#cctr Customer Service Issues that Most Annoy Customers. #custserv https://t.co/MGokB4tMQu

[CSR Inc. @CSRcallquality]

Make a #cctr customer happy: simplify your #IVR decision tree. https://t.co/MGokB4tMQu

[CSR Inc. @CSRcallquality]

Untrained or rude #cctr agents are a big #custserv turn-off. The good news? Training can resolve the issue. https://t.co/MGokB4tMQu

[CSR Inc. @CSRcallquality]

Unknowledgeable or unfriendly #cctr agents top the list of #custserv no-nos. Training & coaching make the difference https://t.co/MGokB4tMQu

[CSR Inc. @CSRcallquality]

CSR Inc. transforms #custexp into impactful customer interactions that help you achieve your business goals. #cctr https://t.co/GmezbbgX9a

[CSR Inc. @CSRcallquality]

#IVR automated phone systems are a fact of life, even though customers often feel they are too complex. #cctr https://t.co/MGokB4tMQu

[CSR Inc. @CSRcallquality]

How to Eliminate #custserv Issues that Annoy Customers. #cctr https://t.co/MGokB4tMQu

[CSR Inc. @CSRcallquality]

How long should #cctr #custserv wait times be? How important is your brand reputation? https://t.co/MGokB4tMQu

[CSR Inc. @CSRcallquality]

#cctr quality assurance: in with the new, and…in with the old? Yes - the fundamentals still matter. https://t.co/XEn6sx0be1

[CSR Inc. @CSRcallquality]

Tech plays an increasingly important role in #cctr quality assurance, but the basics never change. Here are 4… https://t.co/4WkArrx5jS