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CSR Inc.
@CSRcallquality
CSR helps companies improve call center sales and service performance with custom quality monitoring, performance measurement and mystery coaching calls
Philadelphia, PA USA
Joined November 2014
349
Following
329
Followers
356
Posts
CSR Inc.
@CSRcallquality
over 8 years ago
From @CallCentreHelper: Forget the Breakout Room… You Need a Chill-Out Area
#cctr
#custserv
https://t.co/TsEB8bIIBb
CSR Inc.
@CSRcallquality
over 8 years ago
What are the top tactics for dealing with angry
#cctr
callers? Thicken up your skin & turn on your calm voice. https://t.co/ugj7BIJmCe
CSR Inc.
@CSRcallquality
over 8 years ago
How should
#cctr
agents approach difficult callers? Calmly, and with empathy. https://t.co/NzPCby0Hcw
CSR Inc.
@CSRcallquality
over 8 years ago
Top Call Center Tactics for Handling Stressed Out Callers – is your
#cctr
ready for the holidays?
#custserv
https://t.co/XxzCzOPHMQ
Who to follow
Business Systems
@BSLHQ
Future-ready solutions built for performance, compliance and customer engagement.
Gunnar Falk
@MrGunnarFalk
Cohost of the @unchurching podcast.
Real Blue Sky, LLC
@realbluesky
Growing Customer Experiences Through Operational & Technology Transformation
CSR Inc.
@CSRcallquality
over 8 years ago
Tactics for Handling Angry
#CustServ
Callers: the Art of the Thick Skin.
#cctr
https://t.co/3nYQcsdKMF
CSR Inc.
@CSRcallquality
over 8 years ago
For
#inbound
#cctr
agents, stressed out callers are a fact of life…and they are nerve-racking! Top tactics… https://t.co/ZeMPyktn32
CSR Inc.
@CSRcallquality
over 8 years ago
The season is upon us! Read Top Call Center Tactics for Handling Stressed Out Callers. https://t.co/pjiX2giFzx
CSR Inc.
@CSRcallquality
over 8 years ago
Top
#Callcenter
Tactics for Handling Stressed Out Callers.
#cctr
#custserv
https://t.co/uVCbrhlx2v
CSR Inc.
@CSRcallquality
over 8 years ago
Dealing with an angry
#cctr
caller? Rule #3: Don’t be a Robot.
#custserv
https://t.co/et8330gB4l
CSR Inc.
@CSRcallquality
over 8 years ago
#custserv
#cctr
behaviors we dislike: uninformed agents, long wait times, unfriendly agents & automated systems. https://t.co/MGokB4tMQu
CSR Inc.
@CSRcallquality
over 8 years ago
#cctr
Customer Service Issues that Most Annoy Customers.
#custserv
https://t.co/MGokB4tMQu
CSR Inc.
@CSRcallquality
over 8 years ago
Make a
#cctr
customer happy: simplify your
#IVR
decision tree. https://t.co/MGokB4tMQu
CSR Inc.
@CSRcallquality
over 8 years ago
Untrained or rude
#cctr
agents are a big
#custserv
turn-off. The good news? Training can resolve the issue. https://t.co/MGokB4tMQu
CSR Inc.
@CSRcallquality
over 8 years ago
Unknowledgeable or unfriendly
#cctr
agents top the list of
#custserv
no-nos. Training & coaching make the difference https://t.co/MGokB4tMQu
CSR Inc.
@CSRcallquality
over 8 years ago
CSR Inc. transforms
#custexp
into impactful customer interactions that help you achieve your business goals.
#cctr
https://t.co/GmezbbgX9a
CSR Inc.
@CSRcallquality
over 8 years ago
#IVR
automated phone systems are a fact of life, even though customers often feel they are too complex.
#cctr
https://t.co/MGokB4tMQu
CSR Inc.
@CSRcallquality
over 8 years ago
How to Eliminate
#custserv
Issues that Annoy Customers.
#cctr
https://t.co/MGokB4tMQu
CSR Inc.
@CSRcallquality
over 8 years ago
How long should
#cctr
#custserv
wait times be? How important is your brand reputation? https://t.co/MGokB4tMQu
CSR Inc.
@CSRcallquality
over 8 years ago
#cctr
quality assurance: in with the new, and…in with the old? Yes - the fundamentals still matter. https://t.co/XEn6sx0be1
CSR Inc.
@CSRcallquality
over 8 years ago
Tech plays an increasingly important role in
#cctr
quality assurance, but the basics never change. Here are 4… https://t.co/4WkArrx5jS
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