Justine Douglas

Customer Service Consultant delivering Training, energising your teams to give exceptional Customer Service whilst increasing Sales & Profit. #custserv #custexp

[Justine Douglas @CTS___]

Brilliant news & hats off to Oliver King’s parents for persevering #defibrillators #BBC #stateschools https://t.co/LEmTPBgdng

[Justine Douglas @CTS___]

Recent survey from Institute of Customer Service identifying how consumers want more than low prices #value #options #meetingneeds https://t.co/du43uVlFRR

[Justine Douglas @CTS___]

Only good thing about getting Covid again is spending time finishing my accounts #selfemployed #accounts #smallbusiness

[Shep Hyken @Hyken]

Send a thank-you note. When was the last time you sent or received a thank you note? Surprise and delight your customers by sending them an old-fashioned, handwritten note in an envelope with an address and a stamp.

[Justine Douglas @CTS___]

Woke up to this amazing view, sadly no heat wave here #Scotland #craobhavenmarina #shortbreak

[Justine Douglas @CTS___]

Feeling the heat stuck on the M25 #commutehome #needicecream #southerntraffic

[Justine Douglas @CTS___]

How amazing is this…Lemon & Raspberry Cake made last night by one of our lovely delegates at Manchester #training #globalairline #contactcentre #Didsbury #FacilitationSkills

[Justine Douglas @CTS___]

An amazing & unforgettable evening, well worth the wait @DrBrianMay @adamlambert #RhapsodyTour22 #Manchester

[Justine Douglas @CTS___]

@fuhknjo Absolutely heartbreaking 💔

[Justine Douglas @CTS___]

All set up ready to deliver Part 2 Customer Care workshop, today How to Handle Complaints with Confidence #Cumbria #handlingcomplaints #customerservice #customerexperience

[Shep Hyken @Hyken]

The personalities customer service professionals were hired for, along with proper training on how to handle complaints and irate customers, allow them to turn an angry customer into an advocate.

[Justine Douglas @CTS___]

Ready for another comfortable night @MeliaHotelsInt Quayside, will be bright eyed & bushy tailed ready to deliver Facilitation Skills course at global airline contact centre #trainer #premiumairline #facilitation

[Shep Hyken @Hyken]

When it comes to taking care of customers, sometimes people go a little further than expected. When asked why, they often say, "It was the right thing to do." There's no incentive other than the desire to care for someone else. In a sense, that is what customer service is about.

[Justine Douglas @CTS___]

Prepping on a Sunday for tomorrow’s Managing Customer Expectations & Handling Complaints workshop for local Cumbrian business #Cumbria #training #customerservice

[Captain Dave @DaveWallsworth]

For anyone who is a nervous passenger, this photo hopefully shows the atmosphere we do our best to create in the flight deck. We are laughing, but we are also carrying out the job professionally in a relaxed manner and everyone is/would be happy to speak up at any point.#teamwork

[Cumbria Growth Hub @CumbriaHub]

We're teaming up with @BurnettsLegal to present the 9.5 Employment Hot Tips for businesses in Cumbria.

Getting employment contracts and policies wrong at the first stage can lead to time-consuming problem solving and litigation at a later stage. https://t.co/eYOCNwGzli

[Justine Douglas @CTS___]

Breakfast @MeliaHotelsInt before work #training #premiumairline #contactcentre #Newcastle

[Shep Hyken @Hyken]

Employee engagement is real. And it impacts the bottom line & customer experience. Many companies have proven that if you treat the employees well, they will return the favor by treating your customers well.

[Shep Hyken @Hyken]

If you want more customers, then be so good that your current customers tell others.

[Justine Douglas @CTS___]

Heathrow bound, 3 days delivery this week training next generation trainers for global airline. #trainthetrainer #airline #Heathrow