ct

[ct @CTrundley]

@Eurostar I am trying to change to this 8:40 train and it’s not letting me pay the 40 EUR. please help as need to get the earlier train now it’s available after my flight diverted from LHR yesterday

[ct @CTrundley]

@British_Airways have been trying to change my flight online for hours. Price quoted is now apparently ‘sold out’ despite it still showing nearly 3 hours later. This is giving me false information. Called gold number and totally unhelpful. Useless. Terrible service right now

[ct @CTrundley]

@British_Airways I am trying to change my Business flight online & keep receiving the message ‘Sorry your chosen fare has sold out’. I’ve been trying for hours & the message doesn’t change. Have called the Gold Exec club number & told you’re too busy to speak to me?! Help!!

[ct @CTrundley]

@ruth_91 @barleyofficial Agreed stunning location and the weather has turned for the best!!

[ct @CTrundley]

@barleyofficial been to Ferrara this week and now Rome for Bruce Springsteen. The most badly organised concerts I’ve ever been to. No soap or hand sanitiser in toilet, all staff tell you different things, in Ferrara the most terrifying & dangerous exit with no signs and no lights

[ct @CTrundley]

@ruth_91 @barleyofficial That must have been terrifying! Better today in Rome and at least we can see where to exit but still awfully organised with access to toilets, assistants with no clue and sharing different information.

[ct @CTrundley]

@barleyofficial There was no communication when exiting Ferrara, people sinking in pools of mud and crowds bordering on crushes. Organisational staff looked on, smoking & shrugging their shoulders when I said it was dangerous. A disgrace. @springsteen

[ct @CTrundley]

@Hertz why is so hard to contact someone to update of a change in pick up time?! This is insane! I am on the verge of tears it is so complicated. I have so many proofs of attempting to contact you. Calls, emails, web bots. Nothing works.

[ct @CTrundley]

@British_Airways it seems preposterous that we can’t change our flight at the check-in desk. Surely being a silver member, soon to be gold, moving to an earlier flight should be a lot simpler than this. Any other airline would allow, particularly for loyal customers

[ct @CTrundley]

@British_Airways have just tried to move to the 1 hr earlier flight from Geneva to LHR with my friend but have been told that, although business seats are available, there are no ‘avios seats’ available so no-can-do. Both silver members and stuck unable to check-in.

[ct @CTrundley]

@Telegraph as a paper that advocates freedom of speech, I find it hard to understand why you’d shut down the comments section on Bryony Gordon’s article on Prince Harry. Other reporters who are more critical of the subject are allowed comments yet an article pro Harry is not..

[ct @CTrundley]

I think I must be cursed…Today we were sat waiting on board for over an hour after having landed on time. Firstly no stand, then no jetty crew. When crew finally arrived, the jetty broke just short of the aircraft. How is this still happening? @HeathrowAirport @British_Airways

[Jim Hamilton @jimhamilton4]

No names needed on the back of shirts. No Darude blaring out.

[ct @CTrundley]

@British_Airways and every time I call, I have to sit through your automated message about how I can change flights online, which I CANNOT. You won’t even let me skip this automated message. I know the numbers to press now by heart now.

[ct @CTrundley]

@British_Airways I have been trying to call you for the last few days to change my flight on your request & every time I call, the line hangs up. I am at the end of my tether; sort your systems out and give me a call back. I’m a frequent flyer and Executive Club member

[DogLost @DogLostUK]

#LOST Female Leatherhead KT24 https://t.co/7Tsif9KGf3 #lostdog

[Fraser Nelson @FraserNelson]

Earlier today I had a fascinating exchange with Prof Graham Medley, who chairs SAGE modelling committee. Here's my summary, and thoughts on an illuminating conversation

https://t.co/q2opHZJrAI

[ct @CTrundley]

How on earth am I expected to sort this out when you refuse to let me speak to anyone. I am now going to lose both my flights as I cannot get in touch with anyone! This service is appalling. Please help!

[ct @CTrundley]

@British_Airways I have tried to change my flight online but told this is not possible and I must contact you directly. So I called your BA Executive Club number to but am met with a voicemail saying you’re dealing with more important calls, please go online to sort….

[ct @CTrundley]

@DesignersGuild I would really appreciate a response from you.

[ct @CTrundley]

@DesignersGuild 1/2 I ordered the Capisoli Aubergine rug on 28th Jun and told it would be delivered in a few weeks. On 21st Jul I received a delay letter advising a new delivery date of 3rd Sep. Not ideal but fine. On 6th Sep I emailed as no rug had arrived & received no comms

[ct @CTrundley]

2/2 I received a response on 7th Sep apologising & giving a new delivery date of 20th Oct. 20th Oct been & gone…no rug. Emailed yesterday but heard nothing. I am fed up with waiting & disappointed with shocking service. You have my money & are not keeping me informed or helping.