CXFocus Magazine

CXFocus is a new online publication for executives and managers, who need to understand digital disruption and how it’s reshaping the customer experience.

[CXFocus Magazine @CXFocusMagazine]

Issue 49: What makes today’s consumers tick? Behavioural Economics can explain - https://t.co/v8iLPB3fAI

[CXFocus Magazine @CXFocusMagazine]

Issue 48: Cybersecurity - CX Threat or Opportunity - https://t.co/YbcC3N7BAv

[CXFocus Magazine @CXFocusMagazine]

Issue 47: Five tips to obtaining qualitative customer feedback - https://t.co/jOd5wapy4t

[CXFocus Magazine @CXFocusMagazine]

Issue 46: Brand Experience vs Customer Experience: What’s the difference? - https://t.co/13xgRu2maf

[CXFocus Magazine @CXFocusMagazine]

Issue 45: The employee experience post COVID - https://t.co/AKzDYOBFT0

[CXFocus Magazine @CXFocusMagazine]

Issue 44: Turning company leaders into CX superheroes - https://t.co/Eo6sf2Mxax

[CXFocus Magazine @CXFocusMagazine]

Issue 43: NPS and CSAT do not measure customer happiness - https://t.co/XnPYokHARN

[CXFocus Magazine @CXFocusMagazine]

Issue 42: Stepping out with Customer Journey Analytics (CJA) - https://t.co/w1maaPZenY

[CXFocus Magazine @CXFocusMagazine]

Issue 41: Creating positive employee experiences in a time of crisis - https://t.co/n5wD2Z0ATk

[CXFocus Magazine @CXFocusMagazine]

Issue 40: Do you have what it takes to be a Chief Customer Officer? - https://t.co/nsyy3fUUbN

[CXFocus Magazine @CXFocusMagazine]

Issue 39: Using CX Data to grow your business - https://t.co/PU7Yrrcwgz

[CXFocus Magazine @CXFocusMagazine]

Issue 38:  Customer Experience in a time of crisis - https://t.co/uDN5ahjutO

[CXFocus Magazine @CXFocusMagazine]

37:  Don’t invest too much too soon in AI and ML - https://t.co/sjiWFtSfdJ

[CXFocus Magazine @CXFocusMagazine]

37:  Don’t invest too much too soon in AI and ML - https://t.co/D0zGTHBBmC

[CXFocus Magazine @CXFocusMagazine]

36:  How useful are NPS, CES and CSAT scores in measuring CX success? - https://t.co/dQWVruLPog

[CXFocus Magazine @CXFocusMagazine]

34:  Why The Number One Priority for CX Leaders in 2020 is Trust! - https://t.co/BsCqDcidw2

[CXFocus Magazine @CXFocusMagazine]

34:  Why The Number One Priority for CX Leaders in 2020 is Trust! - https://t.co/LlkI0LTN7e

[CXFocus Magazine @CXFocusMagazine]

34:  The Top CX Challenges for the year 2020 - https://t.co/j5o0ensloP

[CXFocus Magazine @CXFocusMagazine]

34:  The Top CX Challenges for the year 2020 - https://t.co/Ktqjhah2zo

[CXFocus Magazine @CXFocusMagazine]

33:  Why CX is More Important for B2B brands! - https://t.co/WWUwfCLnLK