James Rose

Help us to help you Communicate eXcellence. Be impactful, be influential, be successful.

[James Rose @CXPeople]

#OMBmojis

[James Rose @CXPeople]

.@ #oneminutebriefs #omb

[James Rose @CXPeople]

@HSBC_UK not happy at all with your contact centre automated system. Ninety seconds to listen to some redundant message about covid then disconnected for no reason. Happened twice. Sort it out or I’ll switch to a bank that cares about its customers.

[James Rose @CXPeople]

@JewishChron @BBCLondonNews @itvlondon

[James Rose @CXPeople]

@wagamama_uk terrible service at Watford branch this eve. Made my daughter very upset. Won’t be coming back.

[James Rose @CXPeople]

A really interesting perspective on retail post pandemic.

https://t.co/rMczMWSObu

[James Rose @CXPeople]

@McDonalds terrible - 1st trip since lockdown. Cold burger and sprite tasted of fizzy water. Couldn’t go back as too busy. Not happy!

[James Rose @CXPeople]

@UK2 hi. Is email down? I can’t access.

[James Rose @CXPeople]

@vuecinemas this is horrific customer service. I try and book online and it won't work. I phone the cust serv number and only option is text chat. I try the link you send and you say you're too busy to chat. HOW DO YOU EXPECT ME TO BOOK WHEN ALL YOUR CHANNELS DON'T WORK!!!!

[James Rose @CXPeople]

Just using the account so it’s not deleted on 11 December.

[James Rose @CXPeople]

Working with #cambridgeweightplan today on managing difficult conversations. Had a tour of their manufacturing plant #oompaloompa

[James Rose @CXPeople]

Sitting outside Bills Victoria for 20 mins. Offered a latte I didn’t order. Asked to order, waiter said he’d be back. He hasn’t returned. No surprise sector is suffering. Be aware, be efficient, be polite. Basics in short supply! #cx #custexp #customerexperience #billsvictoria

[James Rose @CXPeople]

Research shows that if you put a smile on someone’s face, they become less risk averse and their spending increases. I wonder how much more this landlord has made by making people feel good as they arrive.

[James Rose @CXPeople]

Have tried reset. Am in range. Earpieces are clean. Other apps on phone switched off!

[James Rose @CXPeople]

@soundcoreaudio hi. Please tell me how to fix liberty airs - they keep switching off. Thx

[James Rose @CXPeople]

@WeAreTOTO been holding on the phone for 45 mins and you close in 10. Can someone contact me please? Or at least tell me the best time to call on Monday?

[James Rose @CXPeople]

@MercedesBenz let’s see if your social media experience is as bad as your dealership experience. I have a complaint - who do I write to?

[James Rose @CXPeople]

@UK2 email login failing on phone and webmail. Please help. https://t.co/zDyA05R3Bo and email [email protected]. Thx

[James Rose @CXPeople]

@oakley - the Wembley designer outlet village.

[James Rose @CXPeople]

Shops: please note that your #custexp is not improved by blithely asking an angry customer you've kept waiting ages how their day is going!